I cannot see it being 10 days

[brucechich]

I ordered my computer on 13-01-2012, it stated 10 days and we are on day 5 stating its in pre-production when I view the order. How long do you think it will be realistically. (impatient photographer with work mounting that cant be processed.)

 

[DeadEyeDuk]

10 days will have been the estimate, and is still perfectly doable.

PP is the longest phase. Once out of that, Building/QC/Testing/Packaging can be a very swift process.

I would wait until your order goes into Building to realisticly work out times etc

Keep Calm and Chive On

 

[brucechich]

Keep Calm Im bored not being able to do any work and quite excited to get the pc and seeing how much difference it is going to make to my workflow.

 

[Wozza63]

i imagine it would probably go into building between now ans tuesday depending on if you have anything missing, then the stages fly by after that, i imagine it should probably be with you by friday

but obviously this is an estimate and isnt accurate, if it goes into building tomorrow, you may even get it tuesday

 

[tom_gr7]

i'd got my pc exactly on the day they said it would

 

[JSG10]

Yep got mine exactly on the estimated day as well

 

[Ash]

Hmmm I didn't get an estimated day when I ordered mine.

 

[Rakk]

Hmmm I didn't get an estimated day when I ordered mine.

They don't give an estimated date, however, if you add the estimated lead time to the date you order it, you can work out your own estimated date

 

[brucechich]

i imagine it would probably go into building between now ans tuesday depending on if you have anything missing, then the stages fly by after that, i imagine it should probably be with you by friday

but obviously this is an estimate and isnt accurate, if it goes into building tomorrow, you may even get it tuesday

I hope so, its frustrating not being able to work.

 

[Jimby]

I feel your pain. My computer was built on the 12th and it only went into testing and quality control today (20th) only because I contacted them about it. Computer was ordered on the 2nd.

 

[brucechich]

I feel your pain. My computer was built on the 12th and it only went into testing and quality control today (20th) only because I contacted them about it. Computer was ordered on the 2nd.

The 2nd?, 18 days and you still dont have it, if I had known it would take that long I would have ordered it elsewhere, sorry but I know its a custom build but nearly a month for a computer, as I said im stuck with a load of work and need to clear my back log pretty soon.

 

[Rakk]

The 2nd?, 18 days and you still dont have it, if I had known it would take that long I would have ordered it elsewhere, sorry but I know its a custom build but nearly a month for a computer, as I said im stuck with a load of work and need to clear my back log pretty soon.

18 days yes, but not 18 working days, about 13-14 working days, which is longer than planned, but sometimes delays happen I'm afraid , it may have been waiting for stock or anything.
Also 18 days is not nearly a month, its between half and 2/3rds of a month

 

[Jimby]

Yeah I ordered it on the 2nd. Exactly what you said. If I knew I had to wait that long for it I wouldn't have ordered it but oh well. Yeah it's on it's 14th working day.

 

[Wozza63]

you most likely had parts go out of stock, this would be the only reason for such a delay

 

[Jimby]

you most likely had parts go out of stock, this would be the only reason for such a delay

Would have been nice if pcs contacted me saying that. So I could change it to a different part or whatever but they didn't.

 

[Wozza63]

what do you expect? they are a busy company and dont have the time to send everyone an email saying when a part was out of stock, its pretty easy to check if a part is out of stock, just put your build into the builder and choose a fast-track, it will then display the out of stock parts, if you had come here first and asked, someone would have told you what it may be

 

[Jimby]

Well okay I accept that but is it standard for a built computer to take 8 days to go into testing?

 

[Ash]

I think people here can get a bit defensive about PCS. Yes, they are good value and offer excellent support, but the wait it quite a bit longer than competitors and you can see why people might not be happy with it.
If people just defend them all the time, they won't strive to improve their service, which at 18 days and counting, is not brilliant.

 

[Jimby]

I've waited this long already so I don't mind waiting for another week. PCS did say it will come early next week. Hope this is true. If not something is just not right lol.

 

[Maestro]

A full explanation, that will hopefully help you understand how we work and what happens to your order once placed.

When you place your order it is at the bottom of the pile, in terms of the queue to be built. From the moment your order starts processing it is moving up the queue to be built. However during this time we carry out things such as fraud checks. We also make sure we have the parts for your order, and order them if not.

We keep most items in stock, but there will always be a couple of components that are in constraint. Components that have just been released for example. This can affect a particular orders delivery time. Once all this has been done, then your order enters pre-production. The time taken until your order enters pre-production is largely determined by how busy we are. Please note that the approx lead time that you are provided with when ordering is approximate. This time frame is determined by the average time it has taken to dispatch deliveries over the ast two months. Most orders will still be dispatched within this advertised window but it is not guaranteed, it is just a indicator. Some orders will be dispatched earlier than this, and some will take longer.

Pre-production means that all processing of your order, fraud , stock check is complete and your order has been printed by the spec picker (the guy who physically picks the stock of the shelves to be built). Again, this can be a waiting game while your order sheet moves up the pile. Once the sheet is at the top, it is picked and built. The whole process is very fluid, and actual lead times can change daily. We only have a set number of staff, so a surge in orders will will cause the lead time to grow, while a quiet week will see it shorten.

As stated above the last few weeks have been extremely busy, which is feeding through to the lead time advertised. A few weeks ago it was 6-8 working days and is now 9-12 or something like that. Traditionally this period of the year right after Christmas is our busiest believe it or not, so I would expect the lead time could still grow.
Please however rest assured that we do all we can in such busy periods to deliver your order as quickly as possible. I understand it is a frustrating period waiting for your dream machine.

During busy times such as these we get the team working overtime to keep the lead time down as much as possible. What we cannot do is simply go out and employ more staff on a whim because we have had a busy few weeks. The reason why we are so competitive on price is because we are very efficient and keep overheads down. We have to strike a steady balance on staff numbers because it is not busy week in week out all year round. There are traditional quiet periods.

For those customers who require a PC urgently then there is the fast track service. All checks are done immediately and your order goes straight to the top of the pile.
Finally, I would ask all customers to be patient. Remember the less staff we have to use answering emails and taking phone calls regarding status of order the more staff we can use in production building and testing your computers. If your order is taking longer than you expected then there is a reason for this and you can rest assured it has not been forgotten, but it just simply means we are busy.