Huge disappointment!!

[Dogman]

Hi guys. Got my PC today after waiting 3 weeks and ..... wait for it.....it won’t turn on. Unbelievable!!!
A few leds on the motherboard come on but that is it. No fans, monitor nothing.
PCs has arranged a pick up tomorrow so at least another week without my computer despite testing and quality control. A huge disappointment

 

[polycrac]

That's a real shame mate, I do sympathise. Did they say what they thought was the problem?

 

[SpyderTracks]

Hi guys. Got my PC today after waiting 3 weeks and ..... wait for it.....it won’t turn on. Unbelievable!!!
A few leds on the motherboard come on but that is it. No fans, monitor nothing.
PCs has arranged a pick up tomorrow so at least another week without my computer despite testing and quality control. A huge disappointment

It does happen unfortunately, sometimes things can shift in shipping. We could troubleshoot now if you like?

 

[ubuysa]

It does happen unfortunately, sometimes things can shift in shipping. We could troubleshoot now if you like?

Indeed. Its well worth popping the RAM and all the PCIe cards out and then ensuring they're fully home. Also check all the connectors are properly home.

Something has clearly shifted in transit, sadly it does happen occasionally.

 

[SpyderTracks]

Also check all the connectors are properly home.

Exactly, specifically thinking the CPU power connector.

 

[Dogman]

Hi there, nothing seemed to work when talking with PCs. Checked connections and obvious things, They thought it was either the power button or the power supply.
I disconnected the monitor, mouse and keyboard and the lan cable to fasten them back so they didn’t disappear behind the desk when it fired up with just the power cable connected. I fitted the cables again , still ok. Set up windows then powered down. Seemed to take an age with internal leds pulsing and fans running. Powered up again ok. Total mystery! Powered down but fans still running etc after 15 minutes . Is this normal?? My last computer turned off in no time. Not sure what to do re the rma now?

 

[Dogman]

Fans still running and motherboard pulsing as though it is working .but it was powered down from windows screen. There is only the power, monitor, lan cable keyboard and mouse connected

 

[SpyderTracks]

Fans still running and motherboard pulsing as though it is working .but it was powered down from windows screen. There is only the power, monitor, lan cable keyboard and mouse connected

I meant the CPU input cable to the motherboard. It sounds like the board is getting power, hence the lights and the fans, but the CPU isn't receiving the boot command, possible due to a loose connector.

 

[Dogman]

Cannot turn it off now . When turned off from windows all it turned off was the monitor. Pressing power button does nothing. All I can do is turn it off at the power switch at the back

 

[Dogman]

Opened the optical drive tray and the lights went out straight away. Booted up ok

 

[Dogman]

I will speak to PCs in the morning and see what they suggest. Probably postpone rma for now and see whether we can work out what is going on. Appreciate any advice!
Thinking the excessive running on turn off was windows auto updating. Always did it manually before. I have had to sync the clock twice as it is not keeping up? The optical drive could have been a coincidences... right?

 

[ubuysa]

Do you have any USB or other external devices plugged in? It's important with weird issues like this to ensue that all you have connected is one monitor, a keyboard and a mouse. If the mouse and keyboard are wireless then fit new batteries to both.

If you've verified that everything is properly seated and all connectors are fully home (as I suggested) and you still have issues with only one monitor, a mouse and keyboard connected, then it really needs to go back to PCS I'm afraid.

 

[Dogman]

All that has been fitted after I took it out of the box was power cable, monitor via hdmi, lan cable, mouse and keyboard.It was when removing them that power came online. Could it be the act of jiggling the hdmi cable in and out moved the graphics card a tad?
Spydertracks mentioned the CPU connector. Where is that.?
I have delayed the rma till Friday.
I will disconnect computer an check again for anything loose.
Do windows update whilst the computer is switched off . Can’t think of any other reason why it would not switch off last night. It definitely looked like it was working even though The monitor was off.
Any issues that remain will have to go back but you know what it is like trying to locate a fandom fault.

 

[moosEh]

All that has been fitted after I took it out of the box was power cable, monitor via hdmi, lan cable, mouse and keyboard.It was when removing them that power came online. Could it be the act of jiggling the hdmi cable in and out moved the graphics card a tad?
Spydertracks mentioned the CPU connector. Where is that.?
I have delayed the rma till Friday.
I will disconnect computer an check again for anything loose.
Do windows update whilst the computer is switched off . Can’t think of any other reason why it would not switch off last night. It definitely looked like it was working even though The monitor was off.
Any issues that remain will have to go back but you know what it is like trying to locate a fandom fault.

Hey Dogman,

Sorry to hear of your issues.

You would have to be very forceful to move the GPU whilst wiggling the HDMI cable (the force required would most likely damage the HDMI port) so I don't think it would be that.

CPU power connector at the top left but as the system is turning on now i doubt this is a problem.

Do windows update whilst the computer is switched off . Can’t think of any other reason why it would not switch off last night. It definitely

Thankfully not! I am sure many people would be upset if windows or anything else started updating when the system was off.

I have delayed the rma till Friday.

I'd recommend we get the system back as soon as possible. A system not turning off is either a windows fault which a reinstall should resolve or peripheral / board issue. As you only have standard peripherals then it could be the board.

 

[Dogman]

On that basis Iwill pack it up!
it would not switch on manually but then randomly did when I disconnected cables.It would not switch off properly with light activity and fans running for a hour until I activated the optical drive!!!!!?????
Have you got all this info on the system so the technician knows the symptoms of whatever the problem is?
Shall I contact the help desk and reactivate the rma?

 

[Dogman]

Thank you to Ubusa, Spydertracks, Polycrac and Mooseh for taking the time to try and help. PCs is going to have another go with this build so I will have to wait. Fingers crossed they get it sorted.

 

[Dogman]

Heard back about my RMA but they reckon they cannot duplicate the fault. No mention of re-installing Windows or the mobo as suggested by Mooseh on this post. They are changing the PSU but I am laying odds on I will get this machine back with the fault still present waiting to resurface. As far as I am concerned they should start again and build me a replacement computer and they can then sort out the faulty one on their own time.

 

[moosEh]

Heard back about my RMA but they reckon they cannot duplicate the fault. No mention of re-installing Windows or the mobo as suggested by Mooseh on this post. They are changing the PSU but I am laying odds on I will get this machine back with the fault still present waiting to resurface. As far as I am concerned they should start again and build me a replacement computer and they can then sort out the faulty one on their own time.

Hey Dogman,

At the time the technician updated you, they had not found the issue which is why they reached out to you. They had settled on at least replacing the PSU as a precaution but they had not made a concrete decision on the rest of the components. After your contact with the Customer Care team and after doing a little poking around myself we will be doing a core rebuild of your system (motherboard, RAM, CPU, GPU, PSU, SDD, HDD, DVDRW). This will rule out any existing software and hardware issues with the system.

 

[Dogman]

Wonderful news.! Thank you
It is a lot of money to spend and end up with a machine with issues that prevent it starting up and shutting down. Pretty basic!
I was under the impression that no fault was found so a cpu was to be fitted and then it was to be returned. I would have had no confidence in that being the final solution.
Your solution is more than expected and is greatly appreciated. I look forward to receiving the new build and being able to use it . Cheers

 

[ubuysa]

It sounds like this was something unusual and possibly intermittent. I don't know how long PCS have had it but I'm guessing they've had lots of time to switch it on and off lots of times. That they initially didn't seem to find anything concrete and yet it seemed to happen all the time for you makes me wonder whether there might be something at your home that affects it? Noisy mains, inductive loads switching on and off etc?

It seems that PCS are effectively rebuilding it giving you a new PC, so I'd strongly suggest that you test it thoroughly when you get it back and if you still have problems I would check your environment very carefully.