How do I request a full refund?

[9Mat7]

Hello,

I had 2 RMAs and they just sent me back the PC "fixed" where as soon as I turn it on the CPU temps skyrocket and the PC shuts down, all the cable are firmly connected. I want to request a full refund, I have the Gold insurance package, how do I request it? Is that just like a normal RMA but I have to write I want a full refund or?

Thank you

 

[TonyCarter]

Was this bought directly from PCSpecialist or through another retailer?

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PCSPECIALIST - Warranty

All you need to know regarding your warranty options!

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General Terms & Conditions of business.

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(clause 6.1)

 

[9Mat7]

Bought from PCSpecialist, RMAed twice already. I guess it's just opening another RMA