Help me please

[jamiecomplainz]

Hello I am Jamie my cousins computer is overseas in Kenya we have just sent it back because it has been acting up in Kenya so we got it back factory reset it and it was fine apparently there was a beeping noise then it shut off my cousin said it was the ram but it had 16gb so we ruled that out but when we got it back and took it to a computer man Paul nothing was wrong so we sent it back and guess what its back up to its mischief, when he got it it was fine then it got slower and started showing white lines across the screen and would freeze after and would be unresponsive now its making chequered patterns we tried the F11 trick but when we click the final reset button the same chequered pattern appeared we really need help is it ram battery motherboard or something else. Help much appreciated
From Jamie

 

[SpyderTracks]

Hello I am Jamie my cousins computer is overseas in Kenya we have just sent it back because it has been acting up in Kenya so we got it back factory reset it and it was fine apparently there was a beeping noise then it shut off my cousin said it was the ram but it had 16gb so we ruled that out but when we got it back and took it to a computer man Paul nothing was wrong so we sent it back and guess what its back up to its mischief, when he got it it was fine then it got slower and started showing white lines across the screen and would freeze after and would be unresponsive now its making chequered patterns we tried the F11 trick but when we click the final reset button the same chequered pattern appeared we really need help is it ram battery motherboard or something else. Help much appreciated
From Jamie
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Hiya, is this a PCSPECIALIST system? Can you post your full specs from the order page?

 

[jamiecomplainz]

Hiya, is this a PCSPECIALIST system? Can you post your full specs from the order page?

Hello it is a PCSPECIALIST system it is a 17 inch intel I7 core gaming system it had a big and reliable graphics card but unfortunately I cant remember it we bought it second hand off eBay it has 32Gb of ram I think it has 1tb of SSD but when we got it it had a fake Chinese one and that's about all I know I have the listing details , Gaming laptop from pc specialist i7-9th gen-32GB RAM-1TB SSD+1TB SATA-17" SCREEN, it is a link to eBay so don't press it
Kind Regards
Jamie

 

[SpyderTracks]

Hello it is a PCSPECIALIST system it is a 17 inch intel I7 core gaming system it had a big and reliable graphics card but unfortunately I cant remember it we bought it second hand off eBay it has 32Gb of ram I think it has 1tb of SSD but when we got it it had a fake Chinese one and that's about all I know I have the listing details , Gaming laptop from pc specialist i7-9th gen-32GB RAM-1TB SSD+1TB SATA-17" SCREEN, it is a link to eBay so don't press it
Kind Regards
Jamie

Unfortunately without transfer of ownership, you're a bit out of luck.

But the issue is a failed GPU, the pixelation in the boot screen confirms that. But without transfer of ownership, I'm afraid you're not eligible for any support.

 

[jamiecomplainz]

Unfortunately without transfer of ownership, you're a bit out of luck.

But the issue is a failed GPU, the pixelation in the boot screen confirms that. But without transfer of ownership, I'm afraid you're not eligible for any support.

Thank you for diagnosing the computer I will take it to the computer specialist near me and fix it and once again thank you
Kind Regards
Jamie

 

[jamiecomplainz]

Is there anyway I could still take it to you in Wakefield?

 

[Steveyg]

Mate if it's the GPU it'll basically be the cost of a new one to repair which will be expensive. Without transferring the warranty PCS will not help, they only deal with the person who has ownership of the order on their account

Transferring the ownership of the warranty and account confirms that the laptop isn't stolen, without having this PCS will not help as they can't confirm it hasn't been stolen

 

[jamiecomplainz]

Mate if it's the GPU it'll basically be the cost of a new one to repair which will be expensive. Without transferring the warranty PCS will not help, they only deal with the person who has ownership of the order on their account

Transferring the ownership of the warranty and account confirms that the laptop isn't stolen, without having this PCS will not help as they can't confirm it hasn't been stolen

Thanks mate I'll take it to the local computer man then

 

[SpyderTracks]

It's not just the GPU, GPU's are soldered onto the board, so to fix it you'd have to replace CPU, GPU, motherboard and you'd only be able to get second hand so there's always a risk it's a dud out of the box, it will be close to the cost of a new machine.

If you're buying second hand, ALWAYS demand transfer of ownership, or reject the purchase.

You're not eligible for any support as you don't have ownership.

 

[jamiecomplainz]

Thanks when buying another one of your computers second hand I will.