Headset Jack not working

[Graemepaterson]

Have had my new PC for 3 months or so and everything was great until I tried to use the 3.5mm headset jack. If I fully inset the headset connector it doesn’t work at all . If I half insert it I can hear some sound but it crackles and disconnects every so often. I’ve tested with 3 or 4 different headsets and all the same.

it’s quite a minor thing but obv needs fixed. before I join the queue for telephone support is there any DIY repair I could carry out?

Donald

 

[Bhuna50]

Are we talking laptop or desktop. Can you post your full specs please.


Sent from my iPhone using Tapatalk

 

[Martinr36]

If it's a desktop have you tried the the jacks on both front and back

 

[Graemepaterson]

It is a desktop - specs below.

The jacks at the back where i can plug into the green and pinkish connectors works fine but when i use them i cant obv also use my speakers at the same time that i like to do when flight simming. It is just the single jack connection on the front top of the case that doesn't work.

Case
LIAN LI LANCOOL II GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2080 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
ASUS TUF K1 Gaming Keyboard & M3 Mouse Bundle
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Promotional Item
Get Death Stranding on PC with select NVIDIA GeForce RTX GPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[Graemepaterson]

Sorry it might be user error on my part. I've just noticed that when i plug my headset into the front jack a message pops up saying "what device have you plugged in?". If i answer "headphone" another message pops up saying "what input device have you just plugged in?". If i answer the default suggestion microphone i hear nothing unless i mess about with the connector - ie unplug it half way. If however i answer "headphone" again to the second question the sound comes out the headphones perfectly but my microphone doesn't work. This might be a stupid question but does the single jack at the front only allow me to use either the headphone or microphone but not both?

 

[Graemepaterson]

It’s a bit odd. It has a single Jack but also came with a connector to turn it into a dual connector . I’ve posted a photo below.

So if I bought one of those splitters I could plug the dual connectors into that at the same time as having my speakers connected from the back?

The headset was quite cheap tbh. Would a USB a headset be Simpler?

 

[Graemepaterson]

oops- dont think the photo attached as was too large This is what i mean

 

[SpyderTracks]

The headset was quite cheap tbh. Would a USB a headset be Simpler?

Very much so.

For PC headsets you really need to be looking at a USB one IMHO, they're far better.

The splitter would be for PC connectivity. The single connector will be for mobile or console use.

 

[SpyderTracks]

How does it work on a case with only a single input like the Lancool? Surely both parts of the headset should work no?

Yes, you're right, apologies, that case does particularly specify it has a 4 pole audio / mic jack.

Hopefully that's becoming more the standard, but a lot of cases have never bothered adopting it as most PC headsets are USB or wireless.

 

[Graemepaterson]

Update. Phoned tech support who confirmed the jack is TRRS? compliant which means should be able to get input and output however the motherboard in my build doesnt support that functionality. Ordered a USB headset which will hopefully see me sorted. Thanks for the help - appreciated.

 

[SpyderTracks]

Thanks for the update. A cheaper option probably would have been to get a TRS to TRSS adapter but not sure if that would work. Frankly, they shouldn't be allowing motherboard and case combinations that break features of the case...or at least give a warning to say" some features will not be usable"

I don’t know of any motherboards that support it?

That’s why you never buy a jack audio headset for a PC, only for laptops.

 

[SpyderTracks]

But if that's the case then why would Lian Li of all companies design a case that needs it?

It doesn’t need it, it just supports it.

It’s just not really a thing on PCs and never has been. Perhaps the x670 boards will support it.