Headphone Jack Not Working

[DarkPaladin]

A couple of months ago, I posted a thread talking about how sound would play through both speakers and earphones when the earphone pin was fully inserted into the headphone jack. However, I have now got an issue where there is zero sound coming from earphones when plugged into the headphone jack. I was wondering if this is a hardware issue (in which case does PCSpecialist repair/replace these?) or a driver/software issue?

Here are the specs:

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive	250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 330W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & KILLER™ WIRELESS-AC 1550 M.2 GAMING 802.11AC + BLUETOOTH 5.0
USB/Thunderbolt Options	4 x USB 3.0 Ports + 2 x USB 3.1 Type C Ports
Keyboard Language	OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System	Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

 

[SpyderTracks]

A couple of months ago, I posted a thread talking about how sound would play through both speakers and earphones when the earphone pin was fully inserted into the headphone jack. However, I have now got an issue where there is zero sound coming from earphones when plugged into the headphone jack. I was wondering if this is a hardware issue (in which case does PCSpecialist repair/replace these?) or a driver/software issue?

Here are the specs:

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive	250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 330W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & KILLER™ WIRELESS-AC 1550 M.2 GAMING 802.11AC + BLUETOOTH 5.0
USB/Thunderbolt Options	4 x USB 3.0 Ports + 2 x USB 3.1 Type C Ports
Keyboard Language	OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System	Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

Have you verified it's not on mute (forgive me for asking)?

 

[DarkPaladin]

Have you verified it's not on mute (forgive me for asking)?

I can hear audio through the speakers perfectly (not muted). When plugging in earphones, the sound continues to play through the speakers with nothing coming through the earphones.

 

[SpyderTracks]

I can hear audio through the speakers perfectly (not muted). When plugging in earphones, the sound continues to play through the speakers with nothing coming through the earphones.

Yeah, I think given the issues you've had previously I would want an RMA, not sure why you've put up with it so long?

 

[DarkPaladin]

Yeah, I think given the issues you've had previously I would want an RMA, not sure why you've put up with it so long?

University deadlines meant RMA'ing my laptop wasn't possible until now. I'll see if they (hopefully) can RMA the headphone jack in the meantime

 

[SpyderTracks]

University deadlines meant RMA'ing my laptop wasn't possible until now. I'll see if they (hopefully) can RMA the headphone jack in the meantime

Yeah, makes sense.... I'd give them a call tomorrow if you can, they open at 10am tomorrow, you'd have to send in the whole laptop as it's part of the motherboard.