had laptop for about 11 months and problems.

[RyaNM1076]

bought a laptop for £1300, been fine so far but it has recently got really slow and constantly lags in games, don't tell me its the games I'm playing because they have been performing well up until about 3 weeks ago, every game slows down for around 1 minute and then is fine again and repeats.
need help please

 

[SpyderTracks]

bought a laptop for £1300, been fine so far but it has recently got really slow and constantly lags in games, don't tell me its the games I'm playing because they have been performing well up until about 3 weeks ago, every game slows down for around 1 minute and then is fine again and repeats.
need help please

Can you post your full specs from the order page?

 

[RyaNM1076]

yeah can do, my cpu is throttling, as its hitting temps of 89°C when not playing games












Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Promotional Item
Get Death Stranding on PC with select NVIDIA GeForce RTX GPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[RyaNM1076]

Dont know if a fan has broke, or thermal paste hasnt been applied properly?

 

[SpyderTracks]

yeah can do, my cpu is throttling, as its hitting temps of 89°C when not playing games












Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Promotional Item
Get Death Stranding on PC with select NVIDIA GeForce RTX GPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

That’s your answer then, you’d need to repaste.

You need to be doing that once a year on a gaming laptop to keep temps optimal.

 

[RyaNM1076]

Im sure PCS can check whats wrong when i send it back

 

[SpyderTracks]

Im sure PCS can check whats wrong when i send it back

You don’t need to send it back for a repaste? It’s a 5 minute job.

 

[RyaNM1076]

How do i know its the paste?

 

[SpyderTracks]

How do i know its the paste?

You don’t know if that’s the root cause, but if temps are that high you can’t do any troubleshooting until you’ve repasted.

 

[PhilHibbs]

The first thing I'd check is if the fans are all running. I don't know how easy it is to take the cover off the under-side, it's pretty easy on my Vortex (Clevo). Or you could just check that warm air is coming out of all the vents.
Is there some software that would show the fan status?

There is, but they aren't all entirely reliable:

Somehow I doubt that my fan is going at nearly 10 million RPM.

I just tried HWMonitor, that doesn't show fan speeds. Maybe my 7.5 year old machine doesn't support fan speed reporting.

 

[RyaNM1076]

So i bought a laptop from PCS for around £1500 last year, everything with it has been amazing but around 3 months ago the laptop has been getting really hot and fps in games has been dropping by like 80% every now 5-10 minutes, only happens for around 30 seconds but is really annoying, paid for extra themral paste when i ordered so dont know why im having this issue

 

[SpyderTracks]

So i bought a laptop from PCS for around £1500 last year, everything with it has been amazing but around 3 months ago the laptop has been getting really hot and fps in games has been dropping by like 80% every now 5-10 minutes, only happens for around 30 seconds but is really annoying, paid for extra themral paste when i ordered so dont know why im having this issue

When you repasted what are the new temps?

 

[RyaNM1076]

When you repasted what are the new temps?

Haven't repasted as i don't want to open the laptop and damage it

 

[SpyderTracks]

Haven't repasted as i don't want to open the laptop and damage it

Ok, if it's getting to 89c just opening a couple of programs, there's obviously a paste issue.

If you keep using it while it's at those temps, it will burn out very quickly, can't make that clear enough, you shouldn't use it at all until you've addressed the thermals.

You need to repaste it as a first thing.

Repasting is very easy to do, takes about 30 mins. If you're uncomfortable doing it then create an RMA and get PCS to do it, but it will take up to a month for an RMA.

Again, don't use it at the moment, it will burn out and fail.

 

[RyaNM1076]

Ok, if it's getting to 89c just opening a couple of programs, there's obviously a paste issue.

If you keep using it while it's at those temps, it will burn out very quickly, can't make that clear enough, you shouldn't use it at all until you've addressed the thermals.

You need to repaste it as a first thing.

Repasting is very easy to do, takes about 30 mins. If you're uncomfortable doing it then create an RMA and get PCS to do it, but it will take up to a month for an RMA.

Again, don't use it at the moment, it will burn out and fail.

heres a gyazo off my speccy temps, this is taken just after restarting my laptop, only programs i have open are steam and google

Gyazo

gyazo.com

 

[SpyderTracks]

heres a gyazo off my speccy temps, this is taken just after restarting my laptop, only programs i have open are steam and google

Gyazo

gyazo.com

Yes, you'd already said that.

You need to repaste it.

 

[RyaNM1076]

you have already said to repaste it, my question is why should i be paying to repaste it when i paid so much for this just 1 year ago, surely the paste should still be okay? especially paying more for the better paste

 

[SpyderTracks]

you have already said to repaste it, my question is why should i be paying to repaste it when i paid so much for this just 1 year ago, surely the paste should still be okay? especially paying more for the better paste

On any performance laptop you will need to repaste it about once a year to keep temps optimal. A laptop is exposed to far higher temps than a desktop and as such the thermal paste degrades a lot quicker. It's standard maintenance.

 

[RyaNM1076]

On any performance laptop you will need to repaste it about once a year to keep temps optimal. A laptop is exposed to far higher temps than a desktop and as such the thermal paste degrades a lot quicker. It's standard maintenance.

what thermal paste would you suggest?

 

[SpyderTracks]

what thermal paste would you suggest?

Thermal Grizzly Kyronaut is generally considered the best and isn't expensive for a one time application:

Thermal Grizzly Kryonaut 12.5 W / m · K 1 g thermal grease (-200 to 350 ° C) - Thermal Grizzly

Buy Thermal Grizzly Kryonaut 12.5 W / m · K 1 g thermal grease (-200 to 350 ° C) at Amazon.

www.amazon.co.uk

Or you can get a larger tube for multiple applications:

THERMAL GRIZZLY Kryonaut Thermal Grease - 5.5 g

Suitable for overclocking

www.currys.co.uk