Facebook reviews? I can't find anything on Facebook about reviews other than the TrustPilot app, which as I said previously is overwhelmingly positive with 9.3/10 rating.
Growing Number Of Negative Google Reviews - Is PC Specialist Going To Address These ?
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Facebook reviews? I can't find anything on Facebook about reviews other than the TrustPilot app, which as I said previously is overwhelmingly positive with 9.3/10 rating.
I will add my experience though which has been very positive.
I've had issues with my PC yes, but they were resolved quickly and effectively over the phone. My laptop which was purchased more recently has not had any issues that I wasn't able to solve myself other than a couple of weeks wait time, but I know the option to fast track was there if it was urgent (don't buy a custom PC if its urgent).
My experience with customer service has been one of my best experiences ever, the only company that I've had a better experience with I think was Amazon. Always friendly on the phone and very knowledgeable to help quickly fix the issue. Sometimes had to wait, but that's expected and I've sat on hold for over 2 hours with some companies and at least PCS is a UK cheap number.
I've had issues with my PC yes, but they were resolved quickly and effectively over the phone. My laptop which was purchased more recently has not had any issues that I wasn't able to solve myself other than a couple of weeks wait time, but I know the option to fast track was there if it was urgent (don't buy a custom PC if its urgent).
My experience with customer service has been one of my best experiences ever, the only company that I've had a better experience with I think was Amazon. Always friendly on the phone and very knowledgeable to help quickly fix the issue. Sometimes had to wait, but that's expected and I've sat on hold for over 2 hours with some companies and at least PCS is a UK cheap number.
keynes
Multiverse Poster
Hi Wozza365, good to hear that you had a good experience with PC Specialist. Hope mine is the same. Re Facebook comments, they are on the left hand side of the PC Specialist Facebook page. Might be different though on Facebook Mobile app !
Hi diverzeusy, just read this latest review from Paul Cutts. Not good enough Customer Service imho. Just think if you had a faulty or non working machine and had to wait that long to get a response. I'll be honest, I am now seriously having doubts about recommending a family member to purchase a laptop from the PC Specialist next month until these customer service issues are addressed. It also seems to me from what I've read that PC Specialist are very reluctant to give you a refund if you are unhappy with your machine for whatever reason. If you have complied with the terms and conditions, then a refund should be given if you are not happy and processed quickly. The customer should not at any point have to chase them for this. This is wrong on all accounts imho. You are also correct, I have not received a reply from PC Specialist so far with regards to the email I sent them on Monday with regards to this.
Finally to add if I'm now being put off myself from purchasing from PC Specialist. Just think how many other people are being potentially put off ?
Pc specialist phone response is, at times, a little on the slow side.
Do note though that the phone line is not an 0800 number or a toll number, so it's not all bad.
As for Google reviews, I haven't noticed anything too concerning. ?
My personal experience with pc specialist has been very good.
I recently purchased a cosmos iv which I was told wouldn't run Linux, (but I'm MLG sysadmin), and I got it to.
Very happy with it, runs smooth, nice build/finish; the images on the configurator discredit it, it looks nicer irl.
So if your unsure of wether to purchase, I would say go for it. The laptop I have off the shelf would have been more than two times the price. I would recommend buying the gold warranty, with the 2 year delivery and return.
There are a few things pic specialist could do to improve their business model, but unless I'm being payed to improve it, I'm not too bothered.
Summary:
Pc specialist are less than half the price compared to off-the-shelf.
You can customise a laptop to almost any combination.
I have no arguments with them, maybe more support for Linux.
Do note though that the phone line is not an 0800 number or a toll number, so it's not all bad.
As for Google reviews, I haven't noticed anything too concerning. ?
My personal experience with pc specialist has been very good.
I recently purchased a cosmos iv which I was told wouldn't run Linux, (but I'm MLG sysadmin), and I got it to.
Very happy with it, runs smooth, nice build/finish; the images on the configurator discredit it, it looks nicer irl.
So if your unsure of wether to purchase, I would say go for it. The laptop I have off the shelf would have been more than two times the price. I would recommend buying the gold warranty, with the 2 year delivery and return.
There are a few things pic specialist could do to improve their business model, but unless I'm being payed to improve it, I'm not too bothered.
Summary:
Pc specialist are less than half the price compared to off-the-shelf.
You can customise a laptop to almost any combination.
I have no arguments with them, maybe more support for Linux.
Pc specialist phone response is, at times, a little on the slow side.
Do note though that the phone line is not an 0800 number or a toll number, so it's not all bad.
As for Google reviews, I haven't noticed anything too concerning. ?
My personal experience with pc specialist has been very good.
I recently purchased a cosmos iv which I was told wouldn't run Linux, (but I'm MLG sysadmin), and I got it to.
Very happy with it, runs smooth, nice build/finish; the images on the configurator discredit it, it looks nicer irl.
So if your unsure of wether to purchase, I would say go for it. The laptop I have off the shelf would have been more than two times the price. I would recommend buying the gold warranty, with the 2 year delivery and return.
There are a few things pic specialist could do to improve their business model, but unless I'm being payed to improve it, I'm not too bothered.
Summary:
Pc specialist are less than half the price compared to off-the-shelf.
You can customise a laptop to almost any combination.
I have no arguments with them, maybe more support for Linux.
I never had any problems running Linux on my Cosmos II. I installed 3 different distros with ease.
ubuysa
The BSOD Doctor
Soul1, what do you want?
I'm starting to have serious concerns about your agenda. If you feel uncomfortable buying from PCS then don't. Nobody will heave a heart attack of cry quietly in the corner if you don't. You're a big boy, you make your own choices.
PCS are not (IMO) going to bare their souls and tell you how sorry they are that a tiny minority of people have had problems. I wouldn't if I was in charge. If you haven't figured out by now that PCS are a reputable company then nothing anyone might say on here will change your mind. What you probably don't know is that the people replying to you are long-standing PCS customers who have lots of experience of PCS's pre and after sales service. Personally I give their responses way more weight than any reviews you might find elsewhere. The best recommendation I (or anyone can give you) is that I will buy from PCS again.
I honestly don't know what you expect now. PCS are not going to say "soul1, thanks buddy we really screwed up and you helped us fix that". You've made your point, you've also raised your concerns with PCS. That's all you can do, there is nothing to be gained from going on and on about this. You've done all you can to advise PCS of your concerns.
As for your potential order, make your own mind up. If you consider PCS a trustworthy company then place an order, if you don't then do not. There is nothing to be gained by going on and on about how much you (or others) might be "put off".
I've been staying out of this one it does seem to have dragged on a bit. ubuysa is the voice of reason here. I second everything he has said. I have not had a perfect experience myself from PCS (mainly extended waiting times) but IMO you cannot get better value for the money. Some companies charge a premium for the excellent cable management that PCS do as standard. PCS was always the first port of call for my second PC I now have and love. This will be the first place I come again when I need to.
Hi ubuysa thanks for your reply. Will not comment further on the subject as you have requested. Finally I don't have a hidden agenda as previously mentioned but do have a background in delivering excellent Customer Service
Whether you think so or not, there is something very odd about your agenda. You seem bizarrely compelled to act as some sort of customer service white knight as if you think you're providing a rescue service to all customers in the world. All very strange. If you're happy then buy from them... If you're not, then don't. What else is there to do or say?
mantadog
Superhero Level Poster
I probably shouldn't bring this up given it was mentioned like 3 pages ago but it said it all to me.
I own a fish and chip shop and trust me no matter how hard you try you cannot give everyone a brilliant bag of chips. Not because we cant cook them the same every time, we can and we do. We get people ordering and nipping to the shops or putting in a telephone order and saying have my order ready for 10 minutes. We duly have the order ready bang on time but more often than not they are not back on time, if we don't have it ready they complain, if we have it ready too soon they complain we cant win.
We had one lady order a fish supper for 10 minutes as she was just popping to the shops, not exactly a regular but we knew her face. Ten minutes later it's all boxed up and ready to go, she didn't show up for another 50 minutes. I had no intention of letting her leave the shop with that fish supper as it was ruined. I put on my best customer service hat and offered to cook her another from fresh at no extra charge, but informed her it would mean waiting another 6 or 7 minutes while it cooked. To cut a long story short she was not happy, despite a full refund she threated to tell everyone how disgraceful we were for throwing her fish supper in the bin because it was hers and she had paid for it. If we had let here leave with a cold and soggy fish she would have surely complained just as much, we simply couldn't win and I suspect many of the negative reviews for PCS are similar.
Do PCS always get it right, probably not. But a dozen bad reviews is literally nothing when you consider the above story as something that genuinely happens because someone feels like getting back at you because they are having a bad day or something.
I own a fish and chip shop and trust me no matter how hard you try you cannot give everyone a brilliant bag of chips. Not because we cant cook them the same every time, we can and we do. We get people ordering and nipping to the shops or putting in a telephone order and saying have my order ready for 10 minutes. We duly have the order ready bang on time but more often than not they are not back on time, if we don't have it ready they complain, if we have it ready too soon they complain we cant win.
We had one lady order a fish supper for 10 minutes as she was just popping to the shops, not exactly a regular but we knew her face. Ten minutes later it's all boxed up and ready to go, she didn't show up for another 50 minutes. I had no intention of letting her leave the shop with that fish supper as it was ruined. I put on my best customer service hat and offered to cook her another from fresh at no extra charge, but informed her it would mean waiting another 6 or 7 minutes while it cooked. To cut a long story short she was not happy, despite a full refund she threated to tell everyone how disgraceful we were for throwing her fish supper in the bin because it was hers and she had paid for it. If we had let here leave with a cold and soggy fish she would have surely complained just as much, we simply couldn't win and I suspect many of the negative reviews for PCS are similar.
Do PCS always get it right, probably not. But a dozen bad reviews is literally nothing when you consider the above story as something that genuinely happens because someone feels like getting back at you because they are having a bad day or something.
I'm a first time purchaser from PC Specialist, and I couldn't be happier, but I didn't leave a Google or Facebook review. I suspect (without any evidence) that the majority of satisfied customers like myself also didn't leave a Facebook or Google review.
You should note that as with any hardware, there is going to be a failure rate.
I think you chose the wrong forum to ask such a question (and I agree with other posters here, your question is odd). You'd be better off contacting the reviewers themselves or posting your concerns on Facebook or Google - I'm sure you'll get many bites there.
As with any open forums, there's no way to verify if a customer has purchased or not. On "http://www.resellerratings.com/store/PC_Specialist" you do need to enter your invoice or order number before leaving a review, so I suspect the reviews there are probably be a little more trustworthy. Click on the "Leave a Review" button, and you'll see what I mean.
A score of 9.48 out of 10 with 447 reviews on a site that asks for your order/invoice number holds more credibility than Facebook or Google reviews (in my humble opinion).
You should note that as with any hardware, there is going to be a failure rate.
I think you chose the wrong forum to ask such a question (and I agree with other posters here, your question is odd). You'd be better off contacting the reviewers themselves or posting your concerns on Facebook or Google - I'm sure you'll get many bites there.
As with any open forums, there's no way to verify if a customer has purchased or not. On "http://www.resellerratings.com/store/PC_Specialist" you do need to enter your invoice or order number before leaving a review, so I suspect the reviews there are probably be a little more trustworthy. Click on the "Leave a Review" button, and you'll see what I mean.
A score of 9.48 out of 10 with 447 reviews on a site that asks for your order/invoice number holds more credibility than Facebook or Google reviews (in my humble opinion).
ubuysa
The BSOD Doctor
We're in a minority of 2 then (though I do have a Facebook account but I use it only for messaging certain people).
SpyderTracks
We love you Ukraine
With the growing snooping effect on people's web activity, I'm leaning towards duck duck go more and more for my search habits also and haven't used Facebook for years. I pride myself for being in the sensible minority. Anyway, I'm getting off topic.
smallkube
Silver Level Poster
I bought a £2500 system in early December (8700k oc, 1080ti, etc, etc) and paid for the 5 day service. I had to call to check a couple of things and the response was excellent. I received my PC as requested on the Saturday morning. It was well packaged and very well put together. It's an absolutely fantastic machine and i've had no problems so far. I would rate PCS very highly indeed.
ubuysa
The BSOD Doctor
Very glad you're happy, and thanks for posting to say so.
What most people forget is that any voluntary reviewing platform is ALWAYS skewed heavily towards the negative. This is because almost everyone who has a problem or a gripe posts a negative review, yet only a tiny percentage of those who are completely happy bother to post a review at all because they got what they expected and they're happy. That's why positive reviews like yours are so welcome, they help to normalise the responses.
For any reviewing data to be meaningful it has to be representative of the target population. The problem with ALL voluntary reviewing sites is that they're not representative at all and thus they have to be read in that light.
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