Great Laptop, poor aftercare

[PauAin]

Brilliant laptop - eventually!

However, from the off I had problems with Windows 11 and after a number of dial in's with technical support I had to reinstall Windows on my own. This led to more tech support as unbeknown to me I had uninstalled all of the drivers!
I feel that this should have been avoided. The reinstall should have been carried out by PC Specialist not me.
I paid a lot of money and am happy with the laptop but the hassle I went through was disappointing

 

[SpyderTracks]

Brilliant laptop - eventually!

However, from the off I had problems with Windows 11 and after a number of dial in's with technical support I had to reinstall Windows on my own. This led to more tech support as unbeknown to me I had uninstalled all of the drivers!
I feel that this should have been avoided. The reinstall should have been carried out by PC Specialist not me.
I paid a lot of money and am happy with the laptop but the hassle I went through was disappointing

You'll need to know how to clean install as you'll need to do it once a year or so on each major windows version upgrade, as well as if any corruption happens, so if the process has made that more familiar to you, then you've just got free microsoft training which is extremely valuable in itself.

You also need to know that you'll need to be comfortable servicing the laptop ie repasting the CPU and GPU once a year or so and removing fans and heatsinks and cleaning dust out of the fins or it will overheat leading to loss of performance and eventual failure.

 

[Scoped Badger]

Sounds like fairly standard aftercare. I'm not sure what the alternative was? Sending the laptop back to PCS, they fix it and then send it back to you? That's a lot of time and effort. You deleted the drivers, you perform the fix. I don't see much wrong with the situation.

 

[TonyCarter]

Is this for real? Are you paid to put people off, if so you should get a bonus!

Which bit is confusing your little brain? Or was your LLM trained on Twitter content.

 

[SpyderTracks]

Is this for real? Are you paid to put people off, if so you should get a bonus!

If any of what was said makes you feel “put off” you’re definitely not at a point where a custom system is a good idea. All that was highlighted are basic maintenance steps.