Graphics card not working?

Hippy

Active member
Hi all, recieved my new PC + Monitor about 10 days ago, worked almost perfectly out of the box, had a bit of messing about with pixelated text but soon sorted. Downloaded 3 main games which all played great, (Elite Dangerous was the reason to replace the PC, Whitcher 3 and CS Source.) Then tried "Sniper Ghost warrior 2" played for a minute and screen went black, totally black, tried wins key, ctr/alt/del and nothing worked, after a while I pressed the reset button on the PC and everything was fine until I tried to play, Elite wont build the graphic card profile ( which it does first run of game if the card is changed or drivers updated) Whitcher 3 I cant get passed the start menu because the mouse pointer is all over the sceen and lagging, CS source plays but its terrible, graphics are jerky/ laggy. Its like I'm using intergrated graphics, AMDs tool dosent show any problems and I have done a factory reset on the card.
I dont know where to start!
Any help would be appreciated, Thanks

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
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AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
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ASUS® TUF GAMING X670E-PLUS WIFI (DDR5, PCIe 5.0) - RGB Ready!
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32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x 16GB)
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12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
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Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/f6TZJrQvn6/
 

B4zookaw

VALUED CONTRIBUTOR
Couple of checks:
1) You've connected monitor to the GPU, and not the motherboard HDMI/DP connection?
2) Have you done a complete uninstall of GPU drivers using DDU, and reinstall?
 

B4zookaw

VALUED CONTRIBUTOR

Tool to cleanly uninstall graphic drivers, in case corrupt drivers are causing issues. Not normally needed for updating drivers, but no harm in following the step detailed on the link to remove the existing drivers cleanly and then reinstall with latest drivers from AMD.com
 

Hippy

Active member
What do you mean by this as well?
The AMD "Tool/ interface" has an option to reset the graphics card back to original settings.

Tool to cleanly uninstall graphic drivers, in case corrupt drivers are causing issues. Not normally needed for updating drivers, but no harm in following the step detailed on the link to remove the existing drivers cleanly and then reinstall with latest drivers from AMD.com
Just this minute updated the latest graphics card drivers and made no diference.
 

Scott

Behold The Ford Mondeo
Moderator
Can you go into the device manager and take a screenshot of the display adapters section expanded.
 

Hippy

Active member
Have just used DDU to uninstall all the AMD drivers and downloaded new and it WORKS😀😀😀😃😀

Thanks to all, so a corrupt driver? or something?

Thanks again, you have made my wife very happy, she can watch the tv tonite in peace!!
 

Scott

Behold The Ford Mondeo
Moderator
Sounds good. Driver management can be a pain at times. DDU is always the best option to clear out any configuration issues. I don't think it would have been corrupt, it would have just been a mish/mash of cfg parameters not caught with resetting to default.
 

Hippy

Active member
Can you go into the device manager and take a screenshot of the display adapters section expanded.
1693319392921.png
1693319392921.png
 

Hippy

Active member
Sounds good. Driver management can be a pain at times. DDU is always the best option to clear out any configuration issues. I don't think it would have been corrupt, it would have just been a mish/mash of cfg parameters not caught with resetting to default.
1693319571412.png
1693319571412.png
 

Scott

Behold The Ford Mondeo
Moderator
Don't need it now that it's working. It's likely the on-board graphics are disabled with the GPU being preferred, unsure though. As long as it's working as you expect :)
 
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