Graphics card not turning on

[willil]

Case


PCS PRISM TG WHITE ARGB MID TOWER CASE



Processor (CPU)


AMD Ryzen 9 7900X 12 Core CPU (4.7GHz-5.6GHz/76MB CACHE/AM5)


Motherboard


GIGABYTE B650 AORUS ELITE AX V2 (AM5, DDR5, PCIe 4.0, Wi-Fi 6E)


Memory (RAM)


32GB Corsair VENGEANCE DDR5 5200MHz (2 x 16GB)


Graphics Card


24GB AMD RADEON™ RX 7900 XTX - HDMI, DP - DX® 12


Graphics Card Support Bracket


NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)


1st M.2 SSD Drive


2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)


1st M.2 SSD Drive


2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)


1st Storage Drive


4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE


Power Supply


CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET


Power Cable


1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)


Processor Cooling


CORSAIR H100x RGB ELITE HIGH PERFORMANCE CPU COOLER


Thermal Paste


ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND


Sound Card


ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)


Network Card


ONBOARD 2.5Gbe LAN PORT


USB/Thunderbolt Options


MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS


Operating System


Windows 11 Home 64 Bit - inc. Single Licence


Operating System Language


United Kingdom - English Language


Windows Recovery Media


Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Hi there, I received my new PC today (see above for specs), however the graphics card is not turning on.

After carefully unboxing the PC, I followed the setup guide and got everything plugged in. Plugged my monitor into the graphics card display port and turned everything on. The monitor only displayed no signal, so I switched to the motherboard display port which worked fine, allowing me to set up windows and everything else. I tried to connect a different monitor and even my tv to see if it was due to the monitor or cable; but all showed no signal. It was here when I noticed there was no lights on the graphics card and the fans weren’t spinning. I tried to search up possible fixes, including updating the graphics driver and seeing if it showed up in the device manager (which it did for a short time showing error code 45).

All the cables seem to be properly connected, however it is quite tightly packed around the power supply, so wasn’t able to get a good look. Any help would be appreciated.

Cheers, Will

 

[SpyderTracks]

Your PSU isn't powerful enough for the build, the min PSU for a reference model of that GPU is 800W, but most aftermarket ones require 1000W, especially paired with that CPU.

To be honest, there's point troubleshooting it as even if you get it working it still needs sorting out at a build level to be able to run it properly.

I would return it and come back and get some advice on something more suitable. There are other areas that aren't designed particularly well. You can do far better for the budget.

 

[willil]

Thank you for getting back to me.
That’s annoying, thought it would have been brought up as a problem either when I ordered it or when it was tested.
How do I go about returning it and getting my money back?
Cheers

 

[Scott]

It's definitely not what we would have recommended, the PSU will be right on the cusp of crashing the system when at full chat unfortunately. There's an assumption that you understand the configurator is a guide, unfortunately the manufacturers have effectively made standard power calculators useless as they don't include maximum power usage, they only advertise TDP, which is typically half the story.

For your situation, it sounds like the GPU just needs re-seated. It can move during transport and it's a very heavy unit on it's own so any tussling through the trip could dislodge it. I would disconnect the GPU power cables and remove the GPU entirely. From there I would check that the GPU cables are connected properly on the PSU before re-fitting the GPU.

As highlighted by @SpyderTracks, it may be worth sending back for a refund and getting some advice on a bespoke build suited to your needs but checking all the boxes.