Gaming PC crashes constantly is only 3 days old

[lizbet.knowles]

My son’s new pc has been crashing since he started using it 3 days ago. I think it maybe something to do with the settings everything is plugged I where it should be. The whole thing freezes and he has to turn the whole thing on and off again. Please help! I have a very disappointed child!

Technical specifications for PCSPECIALIST Icon 240 Gaming PC - AMD Ryzen 5, RTX 4060, 1 TB SSD​

overview​

Type
Gaming PC
Operating system
Windows 11 Home

performance​

Graphics card
- NVIDIA GeForce RTX 4060
- 8 GB GDDR6
RAM
- 16 GB DDR4 (3600 MHz)
- 128 GB maximum installable RAM
Processor
- AMD Ryzen 5 5500 Processor
- Hexa-core
- 3.6 GHz / 4.2 GHz
- 16 MB cache
Storage
1 TB SSD
Motherboard
ASUS PRIME A520M-A II

Thank you

 

[TonyCarter]

Could you post the full spec from your account, as detailed in the following post.

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

There’s no need to post multiple times if you don’t get a response immediately, as we’re all volunteers on here. If you need live help, then use the chat on the main website, or call PCS directly during their office hours.

 

[Ekans2011]

My son’s new pc has been crashing since he started using it 3 days ago. I think it maybe something to do with the settings everything is plugged I where it should be. The whole thing freezes and he has to turn the whole thing on and off again. Please help! I have a very disappointed child!

Technical specifications for PCSPECIALIST Icon 240 Gaming PC - AMD Ryzen 5, RTX 4060, 1 TB SSD​

overview​

Type
Gaming PC
Operating system
Windows 11 Home

performance​

Graphics card
- NVIDIA GeForce RTX 4060
- 8 GB GDDR6
RAM
- 16 GB DDR4 (3600 MHz)
- 128 GB maximum installable RAM
Processor
- AMD Ryzen 5 5500 Processor
- Hexa-core
- 3.6 GHz / 4.2 GHz
- 16 MB cache
Storage
1 TB SSD
Motherboard
ASUS PRIME A520M-A II

Thank you

Did you buy that system from Currys? There is no pre-assembled ICON 240 available on the PCS website.

Keep in mind that, like almost all pre-builts, it's a very poorly designed machine, unfortunately.

 

[FigmentOfYourImagination]

It's a Currys system:

https://www.currys.co.uk/products/pcspecialist-icon-240-gaming-pc-amd-ryzen-5-rtx-4060-1-tb-ssd-10254546.html

OP: As it is freezing rather than crashing, it may not be producing any crash reports. Probably the first place to try and find a clue is in the Event Viewer. Probably the best thing to do is upload the event viewer contents to the cloud so one of us can have a look. Here's the instructions on how to do so:

"
Upload Event Logs
In most cases it will be useful for us to be able to see your event logs as well and the best way to get those to us is to export them and upload them here. To do that do the following...
1. Enter the command eventvwr into the Run command box. The Event Viewer will open.
2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.
3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).
4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).
5. Zip the Application.evtx and System.evtx files together and upload the zip file to cloud storage"

The "run command box" is basically clicking the Windows icon on the bar at the bottom of the screen. Make sure to make the files public else we won't be able to view them

 

[ubuysa]

TBH, rather than use those old log uploads that I suggested some years ago, instead please do the following...

Please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[FigmentOfYourImagination]

TBH, rather than use those old log uploads that I suggested some years ago, instead please do the following...

Yeah, I only suggested the Event Viewer as I wasn't sure whether there would be any crash reports given the OP says it freezes up and they have to restart rather than crashing the PC or BSODing

 

[lizbet.knowles]

Could you post the full spec from your account, as detailed in the following post.

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

There’s no need to post multiple times if you don’t get a response immediately, as we’re all volunteers on here. If you need live help, then use the chat on the main website, or call PCS directly during their office hours.

I didn’t know if I had posted it in the right place. It wasn’t because I didn’t receive an answer quick enough. There’s so many different forums