Gaming crashes my computer. *help*

[LDDouglas]

Hello all,

I hope you’re all.

I have recently started experiencing issues with my PC. I largely play games such as World of Warcraft and have a decent steam library. However the past couple of days when I have been trying to log on to Wow it has been crashing my computer.

I don’t mean crashing where an error message comes up but it just freezes the screen leaving no ability to exit out or ctrl alt dlt etc. Please forgive my lack of knowledge but I don’t know what is wrong. Any time I log into some games large chunks of the map doesn’t load either.

I have updated my drivers, checked my memory and all seems fine. I know very little about computers other than the basics but have no idea why this is suddenly happening.

Any help would be greatly appreciated, thanks.

Luke.

 

[Ekans2011]

Hello all,

I hope you’re all.

I have recently started experiencing issues with my PC. I largely play games such as World of Warcraft and have a decent steam library. However the past couple of days when I have been trying to log on to Wow it has been crashing my computer.

I don’t mean crashing where an error message comes up but it just freezes the screen leaving no ability to exit out or ctrl alt dlt etc. Please forgive my lack of knowledge but I don’t know what is wrong. Any time I log into some games large chunks of the map doesn’t load either.

I have updated my drivers, checked my memory and all seems fine. I know very little about computers other than the basics but have no idea why this is suddenly happening.

Any help would be greatly appreciated, thanks.

Luke.

Is this a PCS system? Could you please post the full specs from your orders page?

 

[LDDouglas]

Hello, thanks for the reply. Please see below:


FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)
AMD Ryzen 5 3600X Six Core CPU (3.8GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Monitor
IIYAMA G-MASTER GB2760QSU-B1 27"

 

[Ekans2011]

Hello, thanks for the reply. Please see below:

Please, edit your post to remove the OS key before is stolen.

Are you experiencing the same problems in all games or just WoW? Which is your game drive?

In any case, I would do some stress tests to check the system's stability: my biggest concerns are the cooler and the PSU.

 

[LDDouglas]

Please, edit your post to remove the OS key before is stolen.

Are you experiencing the same problems in all games or just WoW? Which is your game drive?

In any case, I would do some stress tests to check the system's stability: my biggest concerns are the cooler and the PSU.

Ahh thank you. Edited the post.

It appears to be largely related to Wow. But so recently attempted to download the likes of Space Marine 2 and experienced the same issues.

I assume you mean Nvidia driver etc?

I have little to no experience regarding building computers and this make was done via help from this forum.

 

[SpyderTracks]

Ahh thank you. Edited the post.

It appears to be largely related to Wow. But so recently attempted to download the likes of Space Marine 2 and experienced the same issues.

I assume you mean Nvidia driver etc?

I have little to no experience regarding building computers and this make was done via help from this forum.

How have you updated drivers?

Can you post a screenshot of your optional updates page?

Are you still on Windows 10?

What AV are you using?

Space Marine 2 will have to have settings hugely reduced to even be able to run at all, it won't play at all well on 8GB VRAM

 

[LDDouglas]

I just updated the nvidia drivers through the application on my computer.

I appear to still be on windows 10 and I checked and my computer appears to be crashing on other games I used to play without issue.

AV wise I use avast AV.

 

[SpyderTracks]

I just updated the nvidia drivers through the application on my computer.

View attachment 43259

I appear to still be on windows 10 and I checked and my computer appears to be crashing on other games I used to play without issue.

AV wise I use avast AV.

So you haven’t updated any other drivers?

can you post a screenshot of your optional updates page?

you need to fully uninstall avast, it will literally break your system and is irrelevant and worse than windows anyway.

Have you used any driver updater tools?

 

[ubuysa]

Why is this thread not in the Technical Support forum where it belongs?

 

[Scoped Badger]

Mods are still on Christmas break!

 

[ubuysa]

We didn't take Christmas breaks when I was a mod. The youth of today.....🙃

 

[LDDouglas]

So you haven’t updated any other drivers?

can you post a screenshot of your optional updates page?

you need to fully uninstall avast, it will literally break your system and is irrelevant and worse than windows anyway.

Have you used any driver updater tools?

Hello, sorry for the delay.

I thought I only had to update through Nvidia but I will try and teach myself this evening.

I pay the yearly subscription to Avast do I no longer need to invest and anti virus and Microsoft handles?

I also discovered my system is incompatible with windows 11.

 

[SpyderTracks]

I thought I only had to update through Nvidia but I will try and teach myself this evening.

That's just the graphics, doesn't do the rest of the system

I pay the yearly subscription to Avast do I no longer need to invest and anti virus and Microsoft handles?

Avast is actually malware, you don't want it on your system, it will reduce security and heavily impact system performance and stability. Windows defender is far better anyway, there's no need for 3rd party AV's anymore since Windows 7

You can't uninstall Avast through windows, have to use the official uninstaller tool:

Avast Removal Tool | Download Avast Clear | Avast

www.avast.com

I also discovered my system is incompatible with windows 11.

That's not correct, it's fully compatible, but if it's saying it isn't it's because it's on a very outdated BIOS and if you update that, it will automatically set the right BIOS options to enable windows 11 compatibility.

Basically your system is well out of date by the sounds of it.

I wouldn't bother trying to patch it, I would just bite the bullet and do a full clean install with windows 11 (after updating the BIOS) and start from scratch.

 

[Martinr36]

We didn't take Christmas breaks when I was a mod. The youth of today.....🙃

That's what I thought