G-sync not exist , and CPU doesn't boost up under load ( low CPU core icc max )

[ExistedName]

This issues have found out of box ( brand new item )

You can see on the picture above CPU core icc max only 10A ( default setup ) . This is unusual because 35W CPU's ( T and U series ) has least 66A core icc max so 10A for desktop grade CPU far too low ! ( see the result below )

Turbo boost power only 11W ( post to be 128W for 28 sec , and after that goes down to 65W ) and becuse of that the CPU not able to boost up higher clock speed . Took few hours figure this out .

Solution I have found :

Rise manually CPU core icc max

This is the result :

I wasn't able to found any solution fix the G-sync problem ( simply not exist in the nVidia control panel )

I did contacted the technical support , I'm waiting for they get back to me . Probably BIOS update will fix this problem , if not RMA .

After manual setup my Octane VI. ( i7 9700 , rtx 2080 ) works perfectly well but it should does it out of the box ( I love it ... )

 

[SpyderTracks]

Without knowing:

Your full specs?

Have you applied an undervolt/underclock, if so, what?

It’s impossible to give any feedback.

 

[ExistedName]

Full spec :

Intel i7 9700
16GB Ram ( 2x 8GB )
256GB Samsung SSD
1TB Samsung SSD
nVidia rtx 2080 + Full HD 144hz g-sync screen

Win10 Pro

I did applied offset ( -0.100 ) after I have to rise CPU core icc max for get temp under control . CPU is locked ( non K version) so impossible play with the multiplayer or the cpu core parking frequency so under clocking not an option .

 

[SpyderTracks]

Can you post your exact specs from the order page?

 

[ExistedName]

Chassis & Display	Octane Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Eight Core Processor i7-9700 (3.0GHz) 12MB Cache
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB) Change to: 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	250GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
2nd Storage Drive	1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)

 

[SpyderTracks]

Chassis & Display	Octane Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Eight Core Processor i7-9700 (3.0GHz) 12MB Cache
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB) Change to: 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	250GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
2nd Storage Drive	1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)

Can you post the full specs, the entire specs?

 

[ExistedName]

Chassis & Display	Octane Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Eight Core Processor i7-9700 (3.0GHz) 12MB Cache
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB) Change to: 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	250GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
2nd Storage Drive	1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 330W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	3 x USB 3.0 PORTS, 2 x USB 3.1 PORTS, 1 x USB 2.0 PORT
Keyboard Language	OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System	NO OPERATING SYSTEM REQUIRED
Operating System Language	United Kingdom - English Language
Windows Recovery Media	NO RECOVERY MEDIA REQUIRED
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 4 to 6 working days
Promotional Item	Choose from 6 Incredible Ubisoft Titles FREE with select SAMSUNG SSDs! Promotional Code
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

So you ordered without windows?

Did you then just license the installed windows and expect it to work normally or did you fully reinstall an up to date image?

 

[ExistedName]

I have installed my own windows and everything up to date but those problems been there before I installed my own ! I used all drivers provided by PCS . This problems are not coused by the operation system . More likely motherboard , because g-sync and EC failer pointing to the motherboard . That's why I contacted technical support for bios update ( motherboard bios version from this year April , 2 newer version available for my motherboard )

 

[SpyderTracks]

I have installed my own windows and everything up to date . I used all drivers provided by PCS .

Did you install Control Center? If so, did you check that it was on performance mode and not quiet or energy saver?

 

[ExistedName]

Yes I'm using conrol center and I did checked everything ... I used performance mode , and I did setup everything in advanced power options as well .
Before I setup core icc max manually the laptop was performed better from battery power than plugged into the wall !

 

[ExistedName]

I made this stress test few min. ago .... as u can see everything works fine after manual setup ! Just so annoying I can't found out what exactly cause this problem ... of course g-sync another story but I'm sure both problem related to motherboard failure