Function keys

[RonSey]

I have a new build laptop with Windows 11.
Some, but not all function keys do not work, even after removing paired devices.
F2 to F8 sound and brightness functions.
Is there a way to enable these?
Any advice would be appreciated.

Ron

 

[Ekans2011]

I have a new build laptop with Windows 11.
Some, but not all function keys do not work, even after removing paired devices.
F2 to F8 sound and brightness functions.
Is there a way to enable these?
Any advice would be appreciated.

Ron

Can you post the full specs from your orders page?

How to Post Your Specification to the Forum - Check this Spec

When creating a forum post looking to discuss a PC spec there's a really simple way to post the spec in question here. IF YOU HAVEN'T ORDERED ONE YET AND ARE LOOKING FOR ADVICE ON A BUILD follow this step. IF YOU HAVE ALREADY ORDERED AND ARE ASKED FOR SPECS follow the next post. Click the...

www.pcspecialist.co.uk

 

[RonSey]

P

 

[RonSey]

Can you post the full specs from your orders page?

How to Post Your Specification to the Forum - Check this Spec

When creating a forum post looking to discuss a PC spec there's a really simple way to post the spec in question here. IF YOU HAVEN'T ORDERED ONE YET AND ARE LOOKING FOR ADVICE ON A BUILD follow this step. IF YOU HAVE ALREADY ORDERED AND ARE ASKED FOR SPECS follow the next post. Click the...

www.pcspecialist.co.uk

 

[Ekans2011]

First of all, get rid of Norton malware as soon as possible. It merely causes issues and offers no additional protection when compared to Windows Defender.

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

Is this a Clevo laptop?

 

[RonSey]

It is a new build from PC Specialist so it is unbranded.

 

[Ekans2011]

It is a new build from PC Specialist so it is unbranded.

PCS does not manufacture anything; they are partners with barebone chassis manufacturers (Clevo and TongFang) and then assemble the remaining components (RAM, display, M.2, etc.) in the same way that other SIs do. Is the Initia Clevo or TongFang?

 

[RonSey]

I am sorry but I only have the order specs. I have no idea how to find out the maker, but thank you for asking.
I may just ask the company to check remotely as it is a new purchase.

 

[SpyderTracks]

I am sorry but I only have the order specs. I have no idea how to find out the maker, but thank you for asking.
I may just ask the company to check remotely as it is a new purchase.

It’s on a label on the underside of the laptop

 

[RonSey]

Apart from serial number, pcspecialist with address the only indication is the model number N16LMO.

 

[SpyderTracks]

Apart from serial number, pcspecialist with address the only indication is the model number N16LMO.

Doesn't state the manufacturer anywhere? Weird.

Probably best to give PCS a call then

 

[RonSey]

I will, but thank you for taking the time. I would send a photo but I assure you that there is no useful information apart from serial numbers and model. It is annoying but not worrying. It is probably a simple fix. Fingers crossed.

 

[SpyderTracks]

I will, but thank you for taking the time. I would send a photo but I assure you that there is no useful information apart from serial numbers and model. It is annoying but not worrying. It is probably a simple fix. Fingers crossed.

I did find the make, it's a Nextcore model, I can find one listing on a Clevo reseller although with a different processor

NEXTCORE N16LM0 i7-1355U Ultrabook

Ecrã: 16

clevocenter.com

But it's not a widely sold model by the looks of things, so can't find any related troubleshooting efforts, or any other links at all.

Probably be best still to contact PCS directly, we've had this on some other models where it turned out to need a firmware update, it's either going to be something like that or related to the master driver, but I have no experience of this chassis to be able to help further.

 

[RonSey]

Thank you. If solved, I will post here in case anyone else gets the same problem.

 

[SpyderTracks]

Thank you. If solved, I will post here in case anyone else gets the same problem.

That would be really helpful if you could

 

[SpyderTracks]

According to PCS, it's a BMorn model (when you configure then go to the post to forum page):

"Bmorn N16LM0 (i3-1315U, FHD, 60Hz sRGB 100%, FP, AX201, Blank KB)"

Although strangely, it's not listed on their website

Notebooks

Notebooks

www.bmorn.com

Perhaps Nextcore is a French reseller that stocks it, completely forgot about the specs details!

 

[RonSey]

I will see what PC specialist says. The laptop is good but the loss of those functions is annoying. I have not had cause to use the functions up until now so it may have been pre-existing. It is only a couple of weeks old.

 

[RonSey]

That would be really helpful if you could

I am reluctant to post this because it shows me be the idiot person that I am. I am going to use my at age at 78 as an excuse. Prior to purchasing my laptop I mainly used a Chromebook and an outdated Windows laptop. If I needed to increase volume etc I pressed the key. On this new laptop I didn’t even think to press the function key and volume keys together. I had a lightbulb moment and all is good. I will go back into my dark corner and hide. Thank you for responding and I am sorry to have wasted your time.

 

[TonyCarter]

There's also probably an option to 'force' the function keys to work as media keys (either Function Lock, or something in keyboard settings).

 

[Ekans2011]

There's also probably an option to 'force' the function keys to work as media keys (either Function Lock, or something in keyboard settings).

TongFang offers this option in the Control Center.