Frequent Black Screens with AMD Ryzen 9 5900HX and NVIDIA RTX 3070 - Need Assistance

[NicRay]

Dear PC Specialist Forum Members,
I am writing to seek assistance with a persistent issue affecting my PC during high-load scenarios. Below, I’ve outlined my setup, the symptoms, and the troubleshooting steps I’ve taken so far. Any guidance or advice would be greatly appreciated.

PC Specifications​

• Processor: AMD Ryzen 9 5900HX
• GPU: NVIDIA GeForce RTX 3070 Laptop GPU (Driver Version: Latest as of November 2024)
• Integrated GPU: AMD Radeon(TM) Graphics (Driver Version: Latest as of November 2024)
• RAM: 16 GB DDR4
• PSU: 230W

Symptoms​

• Frequent black screens occur during high-load scenarios, such as running multiple applications simultaneously.
• The screen goes black, and the PC becomes unresponsive for about 10 seconds before it resumes operation, with all applications coming back to work as they were. Only rarely do I need to restart it manually.
• Usually no dump and minidump files are generated after the crash. Below you can see from event viewer that watchdog file is generated but it is not like this, i can't see any watchdog file

---

Error Logs Avviso 20/11/2024 20:03:09 Display 4101 Nessuna​

I don't know how to attach here the files form event viewer so i have to paste them

System Log​

Il driver video AMDKMDAG ha smesso di rispondere ed è stato correttamente ripristinato

Application Log Informazioni 20/11/2024 20:03:14 Windows Error Reporting 1001 Nessuna (note that it is not an error but an information)​

Bucket errato , tipo 0
Nome evento: LiveKernelEvent
Risposta: Non disponibile
ID CAB: 0

Firma problema:
P1: 141
P2: ffff800627fad460
P3: fffff8055d74eb70
P4: 0
P5: 39b8
P6: 10_0_22631
P7: 0_0
P8: 768_1
P9:
P10:

File allegati:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20241120-2003.dmp
\\?\C:\WINDOWS\SystemTemp\WER-334634250-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d1dc35e3-24a7-424b-8735-7450e27f1d47.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f851b81c-5092-4cb0-87d4-90741525f410.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.58d67d9d-3ffe-4be1-8d5d-1ca104726b13.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.58e3b492-2759-4305-8acd-6ab9a2042d60.tmp.xml

I file potrebbero essere disponibili qui:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_58cf9970ff6aaf5f4f3c24e9c1bc9f5be462f1f_00000000_765cb8e8-a852-456b-9ea4-9ef719080fa7

Simbolo analisi:
Nuova ricerca di soluzioni: 0
ID rapporto: 765cb8e8-a852-456b-9ea4-9ef719080fa7
Stato rapporto: 4
Bucket con hash:
GUID CAB: 0

---

Steps Taken​

1. Updated Drivers:
   • NVIDIA GPU drivers updated to version 566.14.
   • AMD Radeon integrated graphics drivers updated using AMD Adrenalin software.
   • Chipset drivers for AMD Ryzen 9 updated.
2. Stress Testing:
   • Performed stress tests using OCCT and AIDA64 for CPU, GPU, and memory.
   • No crashes or abnormalities were observed during testing.
3. ICUE Software Removal:
   • Uninstalled Corsair iCUE software and related services to eliminate conflicts.
4. Memory Benchmark and Testing:
   • Verified RAM performance using AIDA64 and OCCT. Results were within expected ranges.

Questions

• Are there any known compatibility issues between AMD Ryzen 9 and NVIDIA GPUs that could cause black screens?
• Thank you for your time and support. Any help would be greatly appreciated!
  
  Best regards,
• Nicola

 

[SpyderTracks]

Is this a PCSpecialist system? Could you copy and paste your full specs from the order page?

 

[NicRay]

Yes it is from PC Specialist.

Here the full specs

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Chassis & Display
Valeon Series: Widescreen 165 Hz sRGB 100 % LED opaco QHD 17,3" (2560 x 1440)
Processor (CPU)
Processore AMD Ryzen™ 9 5900HX 8 core (3,3 GHz, 4,6 GHz Turbo)
Memory (RAM)
DDR4 SODIMM Corsair 2933 MHz 16 GB (2 da 8 GB)
Graphics Card
NVIDIA® GeForce® RTX 3070 – RAM video 8,0 GB GDDR6 – DirectX® 12.1
1st M.2 SSD Drive
SAMSUNG 970 EVO PLUS M.2 1 TB, NVMe PCIe (fino a 3500 MB/R, 3300 MB/W)

Partitions: 1000GB
Memory Card Reader
Lettore di schede SD integrato
AC Adaptor
1 x Adattatore 230W AC
Power Cable
1 cavo di alimentazione europeo 1 metro (tipo kettle)
Battery
Batteria agli ioni di litio integrata (62 Wh) - Serie Valeon
Thermal Paste
PASTA TERMOCONDUTTIVA ARCTIC MX-4 EXTREME
Sound Card
Audio alta definizione 2 canali + Jack microfono/cuffie
Bluetooth & Wireless
LAN GIGABIT E KILLER™ WIRELESS-AX 1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
1 PORTA USB 3.2 (tipo C) + 3 PORTE USB 3.2
Keyboard Language
TASTIERA ITALIANA RETROILLUMINATA RGB VALEON 17 SERIES
Operating System
Windows 10 Home 64-bit – incl. licenza singola [KUK-00001]
Operating System Language
Italia/Italia – Lingua italiana
Windows Recovery Media
Immagine di ripristino multilingue di Windows 10 - Download illimitati da account online
Office Software
Prova GRATUITA 30 giorni di Microsoft 365® (richiesto sistema operativo)
Anti-Virus
BullGuard™ Internet Security – Licenza gratuita per 90 giorni incl. Gamer Mode
Browser
Microsoft® Edge (solo con Windows 10)
Notebook Mouse
MOUSE TOUCHPAD 2 PULSANTI INTEGRATO
Webcam
WEBCAM HD 1 MP INTEGRATA
Warranty
Garanzia Oro 3 anni (2 anni Ritiro e reso, 2 anni Ricambi, 3 anni Manodopera)
Dead Pixel Guarantee
Garanzia dead pixel 30 giorni inclusi costi di manodopera e trasporto
Delivery
3 GIORNI PER LA SPEDIZIONE IN ITALIA
Build Time
Costruzione standard – da 10 a 12 giorni lavorativi
Welcome Book
Libro di benvenuto PCSpecialist - Italia

 

[SpyderTracks]

Have you serviced it since you've had it ie. repasted the CPU and GPU?

 

[NicRay]

Yes, i did it 2 weeks ago. Actually i got a better working temperature now, from 95° C (before the repasted) to 75° C but still the blackscreen occurs.

 

[ubuysa]

Can you please navigate to the folder C:\Windows\LiveKernelReports\Watchdog. Look for for dump files in that folder (those ending in .dmp). Upload to a cloud service all the dump files that you find and post a link to them here.

Also please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[NicRay]

I fixed it, i think was some bug with integrated gpu by amd. unistalled and reinstalled drivers a few times and now it works great
Thank you anyway

 

[ubuysa]

I really hate it when we don't know the cause of the problem. It could have been a driver issue certainly but 'uninstalling and reinstalling the drivers a few times' doesn't sound like a long-term fix. Still, as long as you're happy.

If it does fail again please upload the Sysnative data collector app output as advised above.