First Boot - CPU over heating and shutdown

[ewok]

Hello,

Just took delivery of a new PC.
Unboxed, removed packaging (inside and out), plugged in, powered up and the CPU temp increased sharply until the system beeped, fans turned red and a bios warning displayed stating cpu_fan header not recognised (or similar).

Haven't changed anything, and obviously support is closed till monday.
Any help appreciated, and here are the specs:

Case	CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 9 7900 12 Core CPU (4.0GHz-5.4GHz/76MB CACHE/AM5)
Motherboard	ASUS® ROG STRIX X670E-A GAMING WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)	32GB Corsair VENGEANCE DDR5 5200MHz (2 x 16GB)
Graphics Card	16GB NVIDIA GEFORCE RTX 4080 - HDMI, DP, LHR
1st M.2 SSD Drive	2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
2nd M.2 SSD Drive	2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling	CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler

Thanks
Ewok

 

[Bhuna50]

Can you post your full spec please, not just a portion.

How to Post Your Specification to the Forum - Check this Spec

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[ewok]

Case	CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 9 7900 12 Core CPU (4.0GHz-5.4GHz/76MB CACHE/AM5)
Motherboard	ASUS® ROG STRIX X670E-A GAMING WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)	32GB Corsair VENGEANCE DDR5 5200MHz (2 x 16GB)
Graphics Card	16GB NVIDIA GEFORCE RTX 4080 - HDMI, DP, LHR
1st M.2 SSD Drive	2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
2nd M.2 SSD Drive	2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling	CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	ASUS Xonar SE 5.1-Channel Gaming Audio Card
Network Card	ONBOARD 2.5Gbe LAN PORT
Wireless Network Card	NOT REQUIRED
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	Norton 360 inc. Game Optimizer - Free 90 Day License
Browser	Microsoft® Edge
Monitor	IIYAMA XUB2792QSU-B5 27" WQHD, DVI, HDMI, DP 2560x1440
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 4 to 6 working days
Welcome Book	PCSpecialist Welcome Book

 

[Bhuna50]

Open the case and check for loose wires. In particular leading from the power supply to the H150 cooler. Do any of the fans move when you have switched on the PC?

Also check the motherboard for any potential loose connections - carefully press in each one.

It might be that the wires from the cooler to either the PSU or the motherboard have come loose in transit.

 

[ewok]

Hello,

Thanks for the response.
Yeah, I had done all that having checked the internet.
The fans all work, spin, but after about 30 secs they turn red and the system shuts down (occassionally it lasts long enough to get into the bios, but it rarely lasts that long without shutting down).
The screen on the AIO variously flashes with a red warning triangle or a fan in a square - which represent either a tachymeter issue, or a general issue.
So I don't know...
Thanks
Ewok

 

[Bhuna50]

Sounds like you will have to call them Monday sorry.

Definitely no loose wires or unconnected wires from the cooler / fans then?

 

[ewok]

Sadly not... thanks for your responses.

Ewok

 

[Bhuna50]

Have you kept your packaging - get it booked in quickly and if you are lucky it might get fixed and returned before Christmas - RMA the machine, they will booked DPD to collect it from you as long as you kept the packaging otherwise you might have to wait for them to send out packaging and then arrange collection.

After sales service is really good - Ive just recently had to experience it myself.

 

[ewok]

Ah cool.
Have done so.
Thanks
Ewok

 

[B4zookaw]

Check the cable from the aio pump to the cpu fan header on the motherboard is fully connected. It could be it’s just come loose. Worse case the aio has failed and needs replacing

 

[Bhuna50]

Check the cable from the aio pump to the cpu fan header on the motherboard is fully connected. It could be it’s just come loose. Worse case the aio has failed and needs replacing

OP already checked said no loose or disconnected wires.