Fan is not spinning

A

araspakoise

Member
Hello,

I have noticed that my Vyper 17.3 CPU fan is not spinning no air is coming out, even when im playing or working. GPU fan seems to be fine, the air is blowing out from the right side and back of the laptop, but nothing comes out from the left side+back.

CPU goes as high as 80-90c even when using a low resource programs/games.

I received this laptop few days ago, and noticed this problem straight away, also i have sent a few emails asking for help from techsupport but still no answer from them.

Is there anything i could do or try to do to fix this by myself? if it's possible of course..

Thank you

Below is my laptop spec:

Chassis & DisplayVyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x 230W AC Adaptor
Power Cable2 x 1 Metre UK Power Cable (Kettle Lead)
BatteryVyper Series Integrated 91WH Lithium Ion Battery
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard LanguageVYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserFirefox™
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
 
SpyderTracks

SpyderTracks

We love you Ukraine
Have you got Gaming Center U installed? It's a control program, should be in running programs in the taskbar?
 
A

araspakoise

Member

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SpyderTracks

SpyderTracks

We love you Ukraine
It may be worth opening up the bottom of the laptop and just checking the CPU fan cable is plugged in. You're allowed to open it up without affecting warranty, PCS have an open chassis policy so you can perform any upgrades or amendments or maintenance you like so long as you don't do any damage in the process.
 
A

araspakoise

Member
SpyderTracks said:
It may be worth opening up the bottom of the laptop and just checking the CPU fan cable is plugged in. You're allowed to open it up without affecting warranty, PCS have an open chassis policy so you can perform any upgrades or amendments or maintenance you like so long as you don't do any damage in the process.
Click to expand...
Hi, this is what i see.
 

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A

araspakoise

Member
1 more question

Both fans seems to be working, however, the marked area still gets very hot, i dont know if this is normal.
 

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A

araspakoise

Member
Thanks for the help.

With FAN boost mode on, fans are working really loud but at least they keep CPU and GPU with lower/low C*, but the middle of the laptop where is the pipes still gets really hot, probably it's normal, dunno..
 
SpyderTracks

SpyderTracks

We love you Ukraine
araspakoise said:
Thanks for the help.

With FAN boost mode on, fans are working really loud but at least they keep CPU and GPU with lower/low C*, but the middle of the laptop where is the pipes still gets really hot, probably it's normal, dunno..
Click to expand...
The best way to be sure is monitor your temps with HWMonitor when idle and under load, that will tell you if there's any out of bounds overheating:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com
 
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