Every week my order gets delayed.

[keithbeaks]

Clothing, areas where people would be bagging/tagging/packaging ready for delivery are covered by perspex screens and such.

You're making clothes?

 

[SpyderTracks]

I live in UK, work in a tightly-packed warehouse and have worked all through the pandemic with distancing rules. It hasn’t been that detrimental to web orders.

If people are now having to wait 2 months in a queue, and this is increasing. Considering there is a pandemic, why are orders still being taken en mass?

No one has had to wait 2 months, I don't know where that figure has come from, someone plucked it out of pure thin air without anything to back it up.

You have to also consider, PCS are under huge demand with everyone working from home and schooling from home, so you can't compare it to most business demands over the lockdown.

 

[Scott]

I live in UK, work in a tightly-packed warehouse and have worked all through the pandemic with distancing rules. It hasn’t been that detrimental to web orders.

If people are now having to wait 2 months in a queue, and this is increasing. Considering there is a pandemic, why are orders still being taken en mass?

It's a fluid business, with peaks and troughs. That's how it goes. No business would ever turn back business.... that's how you go out of business.

What role are you in within said warehouse? Have you knocked back orders? Reduced personelle?

 

[Gettodachoppa-PT]

Yes, absolutely. PCS are being a responsible employer and taking the suggested precautions. A few weeks delay to our builds is far far better than putting their lives at risk.

Do you know if they work on weekends? Because to me since they base their time on working days it leads me to believe they're not working weekends. Honestly, it doesn't look like they're doing their best when it comes to handling this. My company to avoid disruptions in the service organized the teams in shifts so the services wouldn't see any disruptions or - at least - bare minimum. All within the health and safety guidelines, employee rights, and government directives. The non-essential office staff that can WFH are banned from the office. I'm sorry but it just doesn't feel right having a 4 weeks waiting period just to see your PC getting into building status. They saw an abnormal increase in orders then they should and could have hired more staff and start rotational shifts with weekends included. Hiring personellle it is not forbidden. Many companies - including mine - did that. I have to read 2 paragraphs of "excuses" just to see at the end of the line that I'll still have to wait another week or 2 on a 2000€ order. It's not 20 or 200. It didn't take them 4 weeks to cash out my money from the account. I apologize if I seem utterly frustrated with this situation but that's because I am. Believe it or not, all this waiting is severely impacting my professional and personal life because I'm WFH and my current setup it is not enough for me to work properly.

 

[SpyderTracks]

Do you know if they work on weekends? Because to me since they base their time on working days it leads me to believe they're not working weekends. Honestly, it doesn't look like they're doing their best when it comes to handling this. My company to avoid disruptions in the service organized the teams in shifts so the services wouldn't see any disruptions or - at least - bare minimum. All within the health and safety guidelines, employee rights, and government directives. The non-essential office staff that can WFH are banned from the office. I'm sorry but it just doesn't feel right having a 4 weeks waiting period just to see your PC getting into building status. They saw an abnormal increase in orders then they should and could have hired more staff and start rotational shifts with weekends included. Hiring personellle it is not forbidden. Many companies - including mine - did that. I have to read 2 paragraphs of "excuses" just to see at the end of the line that I'll still have to wait another week or 2 on a 2000€ order. It's not 20 or 200. It didn't take them 4 weeks to cash out my money from the account. I apologize if I seem utterly frustrated with this situation but that's because I am. Believe it or not, all this waiting is severely impacting my professional and personal life because I'm WFH and my current setup it is not enough for me to work properly.

As said, you’re welcome to vent here but none of us work for PCS so we can’t give any answers on the things you’re saying. I advise you to direct this line of thought towards PCS.

 

[keithbeaks]

Why do people make comparisons to completely different businesses 🤣🤣.

My business is busier and more profitable than ever, why isn't every business? If I am, they should be.

 

[Gettodachoppa-PT]

As said, you’re welcome to vent here but none of us work for PCS so we can’t give any answers on the things you’re saying. I advise you to direct this line of thought towards PCS.

I know that you're all volunteers and not related to PCs but this is also a public forum so people like myself can express their opinion on the service they've hired. Others surely feel the same way that I do. Tho you're just forum moderator, PCS can still see the opinion their customers are having. It's up to them to change things around it or not. But honestly, if they keep just rolling with this " sorry it's the COVID doing this not us " thing then pretty much their business will be impacted in the long run as a company that can't handle and manage their waiting times and customer's expectations. I was led to believe it would take 2 or 3 weeks to have my PC. Not 4 weeks possibly 5 or 6 or 7. It is unacceptable. Like I said above on my original message that I later edited, I just didn't cancel and ask my refund because at this stage it would make wait longer to order the parts from Amazon and I'm done with waiting.

 

[SpyderTracks]

I know that you're all volunteers and not related to PCs but this is also a public forum so people like myself can express their opinion on the service they've hired. Others surely feel the same way that I do. Tho you're just forum moderator, PCS can still see the opinion their customers are having. It's up to them to change things around it or not. But honestly, if they keep just rolling with this " sorry it's the COVID doing this not us " thing then pretty much their business will be impacted in the long run as a company that can't handle and manage their waiting times and customer's expectations. I was led to believe it would take 2 or 3 weeks to have my PC. Not 4 weeks possibly 5 or 6 or 7. It is unacceptable. Like I said above on my original message that I later edited, I just didn't cancel and ask my refund because at this stage it would make wait longer to order the parts from Amazon and I'm done with waiting.

Again, you need to be directing this to PCS.

 

[Madfish]

I know that you're all volunteers and not related to PCs but this is also a public forum so people like myself can express their opinion on the service they've hired. Others surely feel the same way that I do. Tho you're just forum moderator, PCS can still see the opinion their customers are having. It's up to them to change things around it or not. But honestly, if they keep just rolling with this " sorry it's the COVID doing this not us " thing then pretty much their business will be impacted in the long run as a company that can't handle and manage their waiting times and customer's expectations. I was led to believe it would take 2 or 3 weeks to have my PC. Not 4 weeks possibly 5 or 6 or 7. It is unacceptable. Like I said above on my original message that I later edited, I just didn't cancel and ask my refund because at this stage it would make wait longer to order the parts from Amazon and I'm done with waiting.

from what I’ve been told many times, this forum has nothing whatsoever to do with pcs. It’s run by non pcs staff purely for faults and showing off your new pc. The only company I’ve ever used who don’t have official forums you can complain and voice your opinion.

 

[Scott]

I know that you're all volunteers and not related to PCs but this is also a public forum so people like myself can express their opinion on the service they've hired. Others surely feel the same way that I do. Tho you're just forum moderator, PCS can still see the opinion their customers are having. It's up to them to change things around it or not. But honestly, if they keep just rolling with this " sorry it's the COVID doing this not us " thing then pretty much their business will be impacted in the long run as a company that can't handle and manage their waiting times and customer's expectations. I was led to believe it would take 2 or 3 weeks to have my PC. Not 4 weeks possibly 5 or 6 or 7. It is unacceptable. Like I said above on my original message that I later edited, I just didn't cancel and ask my refund because at this stage it would make wait longer to order the parts from Amazon and I'm done with waiting.

As has been covered many times. This is a support forum to help customers with decisions and troubleshooting. PCS don't monitor these forums, that's why we are here.

I'm not sure why so many clearly clever people struggle to grasp this even though it's said over and over. Everything you are saying is absolutely fine but if you want to have any impact with it at all, you need to be telling PCS... not us. We are not running back to PCS everytime someone moans about the time frames on here, this is not our part to play and we don't have any direct channel for this either. We communicate with PCS exactly the same way that you would.

They are not rolling with "sorry it's the COVID". That's what WE are saying as that's what WE believe is having the biggest impact.

If you built a business on X amount of people placing X amount of orders with X amount of staff and ran that way for years only to have the amount of people placing orders exponentially increase, the amount of orders exponentially increase again with the amount of staff dramatically decreasing, and each trend changing daily, I'm pretty sure you would have a substantial impact to your business for a number of weeks/months. Throw into that the uncertainty of just about every shipment in the world right now (I work closely in this sector and have waited over a month for a very reputable shipper to deliver an item to the US) along with stocks drying up because of the exponential increase in demand.... it's not hard to see why there's a problem.

Now.... again..... I state again for the record.... This is just my opinion and how I see the impact on the world around me. This is just what I'm thinking/feeling/expressing given the current scenario. If you want a more accurate picture, call PCS and ask/vent/clarify.

 

[Gettodachoppa-PT]

Again, you need to be directing this to PCS.

I did many times via live chat. They're useless on providing updates and always answer with the same template answer. I was even asked why I didn't order the parts instead of Amazon. From time to time I still recall this reply so I can laugh instead of crying in despair.

 

[Scott]

I did many times via live chat. They're useless on providing updates and always answer with the same template answer. I was even asked why I didn't order the parts instead of Amazon. From time to time I still recall this reply so I can laugh instead of crying in despair.

I wouldn't have been happy with that to be honest. If that were me I would have been taking the transcript to management.

The live chat operatives are likely told to respond in a generic fashion, often better to call.... but I wouldn't have been happy with any comment like that, depending on the context from your side of the discussion of course.

 

[Scott]

from what I’ve been told many times, this forum has nothing whatsoever to do with pcs. It’s run by non pcs staff purely for faults and showing off your new pc. The only company I’ve ever used who don’t have official forums you can complain and voice your opinion.

Most companies I use either don't have forums at all or have 3rd party forums managed similarly to here.

Overclockers has a forum, not sure what their actual channels are like for direct customer service though. This seems the closest to what you would be looking for.

Ebuyer, Scan, eBay, Paypal and countless others have what I have described, and don't seem anywhere near as active as here. B&Q doesn't even have a forum, you should be glad you haven't ordered a BBQ lately, you would be going ape (Mine took 6 weeks to arrive).

This is a fairly good community that works quite well IMO. It's just not a direct channel of contact for PCS. Live chat, email and the phone are the direct channels for customer service.

 

[Gettodachoppa-PT]

They are not rolling with "sorry it's the COVID". That's what WE are saying as that's what WE believe is having the biggest impact.

They are rolling around with this because that's what I'm told whenever I try chat support or when I get the updates on email roughly every 2 weeks. I never said the moderators were the voice of PCS or that you'd go back and forward each time anyone complains. This forum is also embedded on the website that I used to create my account and order so I thought PCS would also do some monitoring of it or at least have some sort of impact

If you built a business on X amount of people placing X amount of orders with X amount of staff and ran that way for years only to have the amount of people placing orders exponentially increase, the amount of orders exponentially increase again with the amount of staff dramatically decreasing, and each trend changing daily, I'm pretty sure you would have a substantial impact to your business for a number of weeks/months.

Temporary staff is hired all the time and this pandemic until there's a vaccine isn't going away soon. At least until the end of this year. So yes it is poor management from PCS.


Anyway, thank you.

 

[ubuysa]

from what I’ve been told many times, this forum has nothing whatsoever to do with pcs. It’s run by non pcs staff purely for faults and showing off your new pc. The only company I’ve ever used who don’t have official forums you can complain and voice your opinion.

You do seem to have a particular knack either for not listening or for deliberately distorting what you've been told.

These fora belong to PCS, they exist for the pre and post sales support of PCS builds by the community. Most people who contribute regularly are PCS customers. PCS staff do visit and contribute here occasionally - and they visit rarely because they have better things to do with their time than answer relatively simple questions on a forum.

These fora are not however an official support channel.

You are welcome to both complain and voice your opinion. However, all forum users are bound by the forum rules which preclude the posting of anything that is defamatory, abusive, hateful, threatening, etc. One of the roles of the moderators is to decide whether any post conforms to those rules and we are authorised by PCS to 'remove or modify any content submitted, at any time, with or without cause, with or without notice'.

I fully appreciate that you don't like having your posts edited or deleted, but they wouldn't be if you learned to express your complaints and voice your opinions in a calmer and more reasonable and responsible manner.

 

[Madfish]

You do seem to have a particular knack either for not listening or for deliberately distorting what you've been told.

These fora belong to PCS, they exist for the pre and post sales support of PCS builds by the community. Most people who contribute regularly are PCS customers. PCS staff do visit and contribute here occasionally - and they visit rarely because they have better things to do with their time than answer relatively simple questions on a forum.

These fora are not however an official support channel.

You are welcome to both complain and voice your opinion. However, all forum users are bound by the forum rules which preclude the posting of anything that is defamatory, abusive, hateful, threatening, etc. One of the roles of the moderators is to decide whether any post conforms to those rules and we are authorised by PCS to 'remove or modify any content submitted, at any time, with or without cause, with or without notice'.

I fully appreciate that you don't like having your posts edited or deleted, but they wouldn't be if you learned to express your complaints and voice your opinions in a calmer and more reasonable and responsible manner.

I have no interest in talking to you. Don’t reply to my messages please and thank you.

 

[ubuysa]

I have no interest in talking to you. Don’t reply to my messages please and thank you.

And there you go again. You really do need to grow up.

 

[Madfish]

Most companies I use either don't have forums at all or have 3rd party forums managed similarly to here.

Overclockers has a forum, not sure what their actual channels are like for direct customer service though. This seems the closest to what you would be looking for.

Ebuyer, Scan, eBay, Paypal and countless others have what I have described, and don't seem anywhere near as active as here. B&Q doesn't even have a forum, you should be glad you haven't ordered a BBQ lately, you would be going ape (Mine took 6 weeks to arrive).

This is a fairly good community that works quite well IMO. It's just not a direct channel of contact for PCS. Live chat, email and the phone are the direct channels for customer service.

most companies have people who work for them active on the forums. Like I said this is the only one I’ve used that’s directly owned by pcs but not frequented by PCS employees.

 

[Gettodachoppa-PT]

I wouldn't have been happy with that to be honest. If that were me I would have been taking the transcript to management.

The live chat operatives are likely told to respond in a generic fashion, often better to call.... but I wouldn't have been happy with any comment like that, depending on the context from your side of the discussion of course.

I had to read it couple times to believe what that customer rep just said to me and it took me a lot to not cancel the order, ask for a refund and forward the chat to management as you suggest. My profession is also related to customer rep and like phone reps , the chat rep should work the same. I just don't call because I don't feel like waiting and spend a fortune in a call just to be told " sorry you have to wait "

 

[Scott]

They are rolling around with this because that's what I'm told whenever I try chat support or when I get the updates on email roughly every 2 weeks. I never said the moderators were the voice of PCS or that you'd go back and forward each time anyone complains. This forum is also embedded on the website that I used to create my account and order so I thought PCS would also do some monitoring of it or at least have some sort of impact

I can't be sure but it's likely the forum isn't a critical business function. All other stations are manned from home I believe.

Temporary staff is hired all the time and this pandemic until there's a vaccine isn't going away soon. At least until the end of this year. So yes it is poor management from PCS.


Anyway, thank you.

You make that sound very easy. It's not ASDA though, or Amazon warehouse. It's PC building from scratch. This takes time to learn, training, etc. Learning and training takes time away from experienced personnel. It's all critical right now. If PCS could snap their fingers, have more space to have 2m between everyone and hire temporary staff who were instantly up to speed and competent I dare say they would.

It's very easy to hire staff and train over a short period to stack shelves etc, it's not so easy in a critical build process.

How happy would you be to find that your custom built PC was built and tested by someone with no formal training and hired off the street to rush your order out the door?

There is a very simple way of looking at this. Occam's Razor. Compare pre-covid delivery times vs covid delivery times. If there was no covid pandemic, do you think there would be an issue? If you are of sound mind I dare say you would conclude the same as me in that there would be no problem. In that case, contrary to your frustrated frame of mind (which I completely understand) this entire situation IS due to Covid 19 and you are not being told any lies.

Could PCS do more? I have no idea, I have no idea what they are doing. I do know that they are worked off their feet and working overtime as much as they can to try and clear the orders. Money is not a factor here, saving money is not a factor. The main aims are to be safe, be healthy and put out good products repeatedly. Haste does not a good product make.