Error 97: Load VGA Bios

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Darnellbrio

Member
Hi. I've just received my PC back from a 2nd RMA (First time the GPU died, 2nd time it was smashed in transit) and I cannot get the PC to show a display.

It shows error code 97 load VGA bios. I've reseated the gpu and reseated the RAM but nothing works. The technician said it worked when he shipped it out but I haven't even been able to get it to properly boot up once so now I have my doubts.

I've now had to open a 3rd RMA and this whole ordeal is giving me a massive headache.

Any help would be greatly appreciated. Thanks.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Darnellbrio said:
Hi. I've just received my PC back from a 2nd RMA (First time the GPU died, 2nd time it was smashed in transit) and I cannot get the PC to show a display.

It shows error code 97 load VGA bios. I've reseated the gpu and reseated the RAM but nothing works. The technician said it worked when he shipped it out but I haven't even been able to get it to properly boot up once so now I have my doubts.

I've now had to open a 3rd RMA and this whole ordeal is giving me a massive headache.

Any help would be greatly appreciated. Thanks.
Click to expand...
Hiya, is this a pcspecialist system? Could you post the full specs from the order page?
 
D

Darnellbrio

Member
SpyderTracks said:
Hiya, is this a pcspecialist system? Could you post the full specs from the order page?
Click to expand...
Yes that's right. Here's the spec:

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
Intel® Core™ i9 14 Core Processor i9-10940X (3.3GHz) 19.25MB Cache
Motherboard
ASUS® ROG STRIX X299-E GAMING II: ATX, USB 3.2, SATA 6 GB/s, Wi-Fi AC - ARGB Ready
Memory (RAM)
128GB Corsair VENGEANCE DDR4 3200MHz (4 x 32GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
2TB CORSAIR MP400 NVMe PCIe M.2 SSD (up to 3480 MB/R, 3000 MB/W)
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Power Supply
CORSAIR 1600W PRO SERIES™ TITANIUM AX1600i DIGITAL MODULAR PSU
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
2x 50cm RGB LED Strip
Sound Card
ASUS STRIX Raid DLX 7.1 PCIe sound card
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
ASUS PCE-AX58BT Wi-Fi 6 (802.11ax) 2400Mbps/5GHz, 600Mbps/2.4GHz + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Capture/Streaming Cards
AVerMedia Live Gamer 4K - PCIe Card
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
 
SpyderTracks

SpyderTracks

We love you Ukraine
It's worth first disconnecting any USB peripherals, anything at all plugged into the machine including keyboard and mouse, and then reset CMOS and see if it boots without anything plugged in
 
Last edited:
D

Darnellbrio

Member
SpyderTracks said:
It's worth first disconnecting any USB peripherals, anything at all plugged into the machine including keyboard and mouse, and then reset CMOS and see if it boots without anything plugged in
Click to expand...
I reset my CMOS a couple of times but it didn't work. It still shows the same error code
 
SpyderTracks

SpyderTracks

We love you Ukraine
Darnellbrio said:
Sorry I should've elaborated. The PCIE cables can't be extended any lower so although there are 2 more slots in the PC I wouldn't be able to connect it.
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You'd need to free them from the cable management at the other side of the case.

It's just a test to see if the card will work in another slot, hence the motherboard has a faulty port, or it points to the card being an issue.

If you're not comfortable doing that, then you can check the PSU cables back to the PSU from the GPU, make sure they're fully inserted.

Sorry to ask, but you've definitely got the monitor plugged into the GPU and not the motherboard?
 
D

Darnellbrio

Member
SpyderTracks said:
You'd need to free them from the cable management at the other side of the case.

It's just a test to see if the card will work in another slot, hence the motherboard has a faulty port, or it points to the card being an issue.

If you're not comfortable doing that, then you can check the PSU cables back to the PSU from the GPU, make sure they're fully inserted.

Sorry to ask, but you've definitely got the monitor plugged into the GPU and not the motherboard?
Click to expand...
The back panel is on very tight. I'm afraid I will break it if I try to pull on it too hard.

And yeah, it's directly plugged into the GPU.
 
D

Darnellbrio

Member
SpyderTracks said:
There's not much we do then I'm afraid.
Click to expand...
I managed to get it removed. Didn't realise there was a tiny screw holding it in place. I looked at the PSU cables and it's connected properly. No idea why I'm getting a VGA error. They are picking it up on Tuesday so I'll just have to wait and see.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
Has this been recently received? I only ask as it's an extremely old platform and massively superseded by modern options. An AMD build would offer far more value/performance. It may be a blessing in disguise if youre within the 14 day return period.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scott said:
Has this been recently received? I only ask as it's an extremely old platform and massively superseded by modern options. An AMD build would offer far more value/performance. It may be a blessing in disguise if youre within the 14 day return period.
Click to expand...
Think it's a year old, but cancelling the order was suggested before purchase, unfortunately not followed.
 
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