Elimina 17" - WHEA logger event 17 warnings

[Style evo]

I'm having issues with event ID 17 warning spamming in my event viewer. I first noticed it from HWinfo as it was capturing the errors at the bottom.

I have found the problematic device in device manager (see screenshot) and tried to get windows to automatically update the driver but it says it has the latest version already.

It doesn't result in a crash and windows seems to recover but it happens a few times per minute.

Changing the power saving setting for the PCI express seems to stop the warnings arising. Should I be worried about this and try and fix it, or are the warnings safe to ignore, as they are not actually causing any crashes and changing the PCI express power saving settings seams to resolve the problem?

My spec:

Chassis & Display
Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Detachable Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 16 working days
Promotional Item
Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Style evo]

Annoyingly for some reason my power settings "forget" I have turned PCI Express power savings off and revert back to the problematic setting after I have shut down and restarted. Any idea why that would happen?

 

[SpyderTracks]

Can you try the intel updater tool from intel?

Intel® Driver & Support Assistant

The Intel® Driver & Support Assistant helps keeps your system up-to-date by detecting when updates are available.

www.intel.co.uk

 

[Style evo]

Thanks for the suggestion. There were 3 updates suggested (per screenshot attached). I've installed the WiFi device and bluetooth ones. Updating these two hasn't stopped the event 17 issue.

Unsure about the UHD graphics driver as it mentions it will overwrite the OEM provider graphics driver? Should I go ahead and install that too?

 

[SpyderTracks]

Thanks for the suggestion. There were 3 updates suggested (per screenshot attached). I've installed the WiFi device and bluetooth ones. Updating these two hasn't stopped the event 17 issue.

Unsure about the UHD graphics driver as it mentions it will overwrite the OEM provider graphics driver? Should I go ahead and install that too?

Yes, install them all.

Can you take a screenshot of your device manager?

 

[Style evo]

OK all installed. No change in the event 17 behavior. Attached is my device manager screenshot.

 

[SpyderTracks]

If you go into Device Manager in Windows, then change the view to "by connection type" and shuffle through all the PCI Express Root Port, post what's included in that.

 

[Style evo]

Please find attached. The offending Root Port is #15 - 06b6 so perhaps the issue is with either the PCIE Card Reader or the GbE controller? I think the latter is the LAN connector?

 

[SpyderTracks]

Please find attached. The offending Root Port is #15 - 06b6 so perhaps the issue is with either the PCIE Card Reader or the GbE controller? I think the latter is the LAN connector?

Yep, you’re right.
Both Realtek which would make sense.

Just before we proceed, which version of windows are you on? Some devices have been shipped missing the H2 update, just wondering if that’s been applied yet?

 

[Style evo]

Please see attached - looks like the 2020 H2 version.

 

[SpyderTracks]

Please see attached - looks like the 2020 H2 version.

Can you get the hardware ID's of both those devices and we'll look for an up to date driver for them.

It's possible windows update / the supplied driver is out of date.

There was an issue recently with H2 causing issues with some realtek drivers, so it's quite likely related to that.

Getting there though

 

[Style evo]

Thanks so much for your help!

Hardware IDs attached.

 

[SpyderTracks]

Thanks so much for your help!

Hardware IDs attached.

Pleasure I rather enjoy stuff like this, it's learning for me too

When it comes to hardware ID's like this, there's a site called DeviceHunt where you can enter the vendor ID and device ID and it will tell you the device it relates to: https://devicehunt.com/view/type/pci/vendor/10EC/device/5287

So then we can google the RTL8411b PCI Express Card Reader (it brings up realtek.cz which is NOT the official domain), went to realteks known website and looked for that device under drivers:

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

www.realtek.com

That install appears to address both devices, so should sort it hopefully. There's also a very recent update at the end of february. My guess is windows update hasn't got the latest version in the catalogue yet.

 

[Style evo]

The installer was just for the Ethernet device, but I have updated this and the event errors have stopped. Many thanks for all of your help

 

[SpyderTracks]

The installer was just for the Ethernet device, but I have updated this and the event errors have stopped. Many thanks for all of your help

Awesome!

pleasure, you’d done the hard part identifying which PCIe device it was so well done 👍🏼

 

[Style evo]

Unfortunately the issue is back today. Suspecting it is actually the card reader causing the problem I disabled it and this has stopped the hardware warnings arising.

I can't find any updated drivers for this so will just leave the card reader disabled for now (hardly ever use it anyway) until Realtek release some fixed drivers.

 

[GrayChes]

Has anyone been able to find a resolution to this issue? I had it since I had my laptop but lived with it assuming it was a windows issue but I have recently upgraded to Windows 11 and the identical problem is back. I've disabled my card reader for now (I dont think I have ever used it) but it would be nice to have a resolution.

I had previously installed the above driver but the issue remains.

 

[Style evo]

I’ve not looked into it since these posts as in practice I never use the card reader.

Have you tried following the steps in the earlier posts to see if Realtek have released an updated driver that fixes the issue?