Dual Monitor Setup

[__Kayyy]

I previously had two monitors set up, around 7h ago I disconnected them to put in a new desk, and then when I tried putting the monitors back in, only one worked.

The cables and monitors are fine it’s the port that seems broken. Both cables and monitors work fine in the other

The one that doesn’t work is above all my USB cables, the one that does is the middle of the 3 empty ports at the bottom.

Any help at all is appreciated!

 

[MrVideoFreak]

Have you checked Display Settings to make sure both monitors are being detected?

 

[__Kayyy]

Have you checked Display Settings to make sure both monitors are being detected?

In the settings, it doesn’t detect the other one at all

 

[B4zookaw]

Should they not be connected to your GPU??

 

[__Kayyy]

Should they not be connected to your GPU??

The bottom one is my GPU

 

[B4zookaw]

Yeah, so should both cables not be connected to it? Or did you have it set up to run one monitor off the GPU and the second from your IGPU?

 

[__Kayyy]

Yeah, so should both cables not be connected to it? Or did you have it set up to run one monitor off the GPU and the second from your IGPU?

I mean previously I assume they were both connected to each one I mentioned

 

[B4zookaw]

Not necessarily, some users would not have an iGPU, so would run all monitors off the GPU. Which is what I do in fact. If you go to device manager, are you able to see your GPU listed under Display Adapters at least?

 

[__Kayyy]

Not necessarily, some users would not have an iGPU, so would run all monitors off the GPU. Which is what I do in fact. If you go to device manager, are you able to see your GPU listed under Display Adapters at least?

Yeah it’s there, there’s only one HDMI port in that bottom one

 

[B4zookaw]

Ok, so just to confirm, if you plug Monitor A with cable 1 into the bottom HDMI, monitor A works? And if you plug Monitor B with cable 2 into bottom HDMI port, it also works? So you're happy no issue with either the monitors or the cables?

 

[__Kayyy]

Ok, so just to confirm, if you plug Monitor A with cable 1 into the top HDMI, monitor A works? And if you plug Monitor B with cable 2 into top HDMI port, it also works? So you're happy no issue with either the monitors or the cables?

No, it’s the bottom port. Both monitors and cables work completely fine, tried both combinations. It’s the top port that ISNT displaying anything

 

[B4zookaw]

Yeah sorry, I realized I had mixed them up and edited my post to correct. Can you confirm your specs of your PC please?

 

[__Kayyy]

Case
PCS SPECTRUM RGB MID TOWER CASE (WHITE/PINK)
Processor (CPU)
AMD Athlon 3000G Dual Core CPU (3.5GHz) & Radeon™ VEGA 3 Graphics
Motherboard
ASUS® PRIME A320M-K: Micro-ATX, AM4, USB 3.0, 6GB/s
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card
4GB AMD RADEON™ RX 550 - HDMI, DVI - DX® 12
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply
CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 7 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[B4zookaw]

I wonder if somehow the iGPU got disabled in the bios? Would seem unlikely though, if all you did was disconnect cables to move PC and then reconnect them. If you had said the GPU wasn't working I would have thought it had gotten knocked in the move. But CPU less likely.

 

[__Kayyy]

I wonder if somehow the iGPU got disabled in the bios? Would seem unlikely though, if all you did was disconnect cables to move PC and then reconnect them. If you had said the GPU wasn't working I would have thought it had gotten knocked in the move. But CPU less likely

So what can i do?