Do i need to return my pc

[LewisRobinson735]

I received my pc 2 days ago, yesterday was the first time turning it on but for some reason it didnt boot up windows 10 it just goes straight to the bios menu I thought all pre built pcs have windows 10 pre installed to it.

 

[Gavras]

What’s your full PCS spec / build.

Did you tick the include Windows box.

what happens when you exit bios?

 

[ubuysa]

I received my pc 2 days ago, yesterday was the first time turning it on but for some reason it didnt boot up windows 10 it just goes straight to the bios menu I thought all pre built pcs have windows 10 pre installed to it.

Only if you pay for a copy of Windows with your order.....

 

[LewisRobinson735]

COOLERMASTER MASTERBOX TD500 MESH RGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700 (3.0GHz) 12MB Cache
Motherboard
Gigabyte Z390 AORUS master
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2666MHz (4 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, DP - VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB 970 evo Samsung
Power Supply
CORSAIR 650W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Crosshair 115i platinum collar
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking

USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Promotional Item
Get Marvel's Avengers with select Intel Core i5, i7 & i9 CPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[LewisRobinson735]

What’s your full PCS spec / build.

Did you tick the include Windows box.

what happens when you exit bios?

When I exit menu it boots up again and then takes me back to the bios menu

 

[LewisRobinson735]

When I exit menu it boots up again and then takes me back to the bios menu

It also come up with a message , "media test failed check cable", "exiting intel boot link"

 

[Gavras]

Have you checked all connections to storage, gfx cards, memory,

may need to reseat things, mainly to rule out the issue.

unless someone comes up with something, then I would be using the recovery usb stick, even to just see if it’s picked up.

 

[LewisRobinson735]

Only if you pay for a copy of Windows with your order.....

I paid for windows 10, it comes up with a message "initializing and establishing link", then "exiting intel boot agent"

 

[LewisRobinson735]

Have you checked all connections to storage, gfx cards, memory,

may need to reseat things, mainly to rule out the issue.

unless someone comes up with something, then I would be using the recovery usb stick, even to just see if it’s picked up.
[/QU I'm new to all this so in struggling I'll have to send it back and let them sort it thankyou for the help

 

[ubuysa]

Unscrew the M.2 card locking screw and remove the drive. Tell it what a lovely looking drive it is (they like a bit of flattery) and then replace it, ensuring not to do the locking screw up massively tight.

We've had a couple of builds this year have strange issues like yours that were solved by re-seating the M.2 SSD. Your symptoms suggest the BIOS can't see or read the boot image on your SSD - that's why it's running on and ending up trying a network boot (that fails of course).

Whilst you're in there make sure the RAM cards are fully seated and the graphics card too. Stuff does sometimes come loose in transit unfortunately.

 

[mrlip]

It also come up with a message , "media test failed check cable", "exiting intel boot link"

That error means it is trying to boot from network rather than your local disk. If you go into the BIOS, what drives are listed in the Boot Manager section or in the SSD/Hard Drives section?