Desktop Background Partial Black Screen

[Turnips]

Hi all,

Been enjoying my new PC and have been using it with no problems, however, I have a new phenomena which has started and it's very irritating.

The desktop background has a large black section on one monitor, see the picture attached. If you drag a box in there or drop a desktop icon in it, it has a strange graphic effect going on. Occasionally it pops over to the other monitor and does the same thing in there. Occasionally it isn't there when I start the old girl up.

The most recent piece of software installed was Conan Exiles, I don't remember it doing it before that but I could be wrong.

Any help greatly appreciated. Spec below:

Case
FRACTAL MESHIFY C BLACK GAMING CASE (Window)
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 2500MB/W)
1st M.2 SSD Drive
2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PRO XT Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Cable Management
3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Subject to stock availability on pre-order products

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/j!EsWjtEaF/

 

[SpyderTracks]

What resolution is are your monitors and what refresh?

Can you take a screenshot of your Display window (settings / system / display)

 

[Turnips]

Main monitor is 1440p 165hz, second monitor is 1080p 60hz. Main monitor connected through DP, second connected through HDMI.

 

[SpyderTracks]

Main monitor is 1440p 165hz, second monitor is 1080p 60hz. Main monitor connected through DP, second connected through HDMI.

View attachment 28582

View attachment 28583

My guess is it's windows not playing nice with the portion of the vertically aligned 1080p desktop that's below the main screen lowest part.

If you raise the secondary monitor so the bottom is inline with the main desktop, does that fix it?

Windows currently and historically hasn't been that great with multi monitor setups. They've apparently worked really heavily on it in Windows 11, so hopefully we'll see issues like this disappear.

 

[Turnips]

My guess is it's windows not playing nice with the portion of the vertically aligned 1080p desktop that's below the main screen lowest part.

If you raise the secondary monitor so the bottom is inline with the main desktop, does that fix it?

Windows currently and historically hasn't been that great with multi monitor setups. They've apparently worked really heavily on it in Windows 11, so hopefully we'll see issues like this disappear.

It seems like the screen alignment is causing the issue. I raised the second monitor so the bottom of both screens are flush (even though that is not how they are in reality) and the black part has vanished. I will monitor it tomorrow but it sounds like this will have sorted it.

And yes, hopefully this is something that will be fixed in Windows 11. It's small things like this that make PC's frustrating to use sometimes, as now when I move the mouse from one monitor to the next it skips as it enters the screen. First world problems, I know...

Thanks for your help @SpyderTracks

 

[SpyderTracks]

It seems like the screen alignment is causing the issue. I raised the second monitor so the bottom of both screens are flush (even though that is not how they are in reality) and the black part has vanished. I will monitor it tomorrow but it sounds like this will have sorted it.

And yes, hopefully this is something that will be fixed in Windows 11. It's small things like this that make PC's frustrating to use sometimes, as now when I move the mouse from one monitor to the next it skips as it enters the screen. First world problems, I know...

Thanks for your help @SpyderTracks

At least it was an easy fix hopefully.

Yeah, multi monitor support has been pretty shocking on PC forever, it's about time they put some real effort into sorting it.

With so many people now working on laptops connected to multi external displays, I think Microsoft have finally realised that it's more important than ever to get it working reliably.

On of the things they say they've worked on heavily is reconnecting screens after disconnecting them, it will remember your setup and put the layout the same as it was previously.

 

[Turnips]

Just OT but while you're here...

I saw a post from yourself somewhere quite a while ago but I haven't been able to find it again, in it you were talking about recommended graphics settings for games? Was there a website or piece of software that offered recommended settings for your particular setup depending on which game you were wanting to play?

 

[SpyderTracks]

Just OT but while you're here...

I saw a post from yourself somewhere quite a while ago but I haven't been able to find it again, in it you were talking about recommended graphics settings for games? Was there a website or piece of software that offered recommended settings for your particular setup depending on which game you were wanting to play?

there are various sites if you search for the game an "optimised settings" that will bring up a load of results to help with individual games.

a particular site that repeatedly pops up and seems to go into real depth like including mouse sensitivities for FPS games is prosettings:

Call of Duty: Warzone Best Settings and Options Guide

In our Call of Duty Warzone Best Settings and Options article we cover everything from sensitivity to video settings to optimize your game.

prosettings.net

They seem to be really good.

There's a thread here with a couple of youtube videos more inclined to tell you what the most usual settings to adjust are that have the most impact, and what they actually do:

ULTRA GRAPHICS SETTINGS - DONT BELIEVE THE HYPE

Hi all Moving to PC Gaming requires some knowledge on adjusting graphical settings to get best performance, especially when on a more budget system, or with some games that aren't ported so well to PC and have rogue settings that can either be turned down or even disabled. For most games, if...

www.pcspecialist.co.uk

 

[Turnips]

there are various sites if you search for the game an "optimised settings" that will bring up a load of results to help with individual games.

a particular site that repeatedly pops up and seems to go into real depth like including mouse sensitivities for FPS games is prosettings:

Call of Duty: Warzone Best Settings and Options Guide

In our Call of Duty Warzone Best Settings and Options article we cover everything from sensitivity to video settings to optimize your game.

prosettings.net

They seem to be really good.

There's a thread here with a couple of youtube videos more inclined to tell you what the most usual settings to adjust are that have the most impact, and what they actually do:

ULTRA GRAPHICS SETTINGS - DONT BELIEVE THE HYPE

Hi all Moving to PC Gaming requires some knowledge on adjusting graphical settings to get best performance, especially when on a more budget system, or with some games that aren't ported so well to PC and have rogue settings that can either be turned down or even disabled. For most games, if...

www.pcspecialist.co.uk

Legend, thanks for your help

 

[SpyderTracks]

Legend, thanks for your help

Pleasure, any time