I think you did the right thing returning the computer. I myself would have done the same in your situation. To be honest, after perusing this forum for a while (as I am after a 17.3" laptop for video editing -no gaming), I am unsure whether so many issues are originating from the ODMs (Tongfang & Clevo) or PCS, or maybe both.
Maybe it would be better to skip barebones system integrators and stick with the bigger brands, who knows? I am at a loss here. Big brands are notoriously impersonal in their customer approach, but maybe they have better QC?
A couple of months ago I was also looking for a 14" laptop for productivity work & occasional light video -editing ( MX-250 would do) and took a long -hard look at the Fusion IV, but ultimately discarded it as too many quirks were reported by users on this forum:
1) All fresh USB ports hard to use, several insertions needed (about 5-10?) to get the ports smooth.
2) Touchpad really difficult to use (jerky, jumpy, hard to position etc)
3) Noisy & overheating issues.
I ended up taking advantage of a DELL promotion. I am not a DELL fan, but the best I could find at a similar price point with 3 years warranty. Fit & Finish on this one is excellent, the screen is gorgeous and the thermals are fine as long as it stays within my use case.
Anyway, good luck, I hope you find a good alternative to fill your needs.
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