Defiance V RTX

B

Brask

Member
Hello,

Yesterday I bought a second hand laptop Defiance V, I would like to first of all register it and second of all I would like to know where to get the latest drivers and BIOS because from the support they have not told me how to register the serial number of my computer.

I hope someone can help me, current problems I am seeing are:

High temperatures on CPU + GPU, I will need to repaste with Thermal Grizzly it seems.

BIOS outdated and lacking drivers.

When connected to an external monitor y get choppiness after some time. Using DCH drivers for nvidia and intel with Windows 1903 original.
 
ubuysa

ubuysa

The BSOD Doctor
I don't think there is an online registration process. I'd advise you to call PCS, if the order number sticker is still on the bottom (or if you know the order number) then that should identify the original owner and any warranty remaining. If you don't have the original order number you'll probably need as much information about the original owner and the date they bought it as you can get.

I think the Defiance is a Clevo chassis? if so the latest drivers are on the Clevo downloads site at https://www.clevo.com.tw/clevo_down.asp?lang=en. Be careful of updating the BIOS without speaking to PCS first, that can invalidate any warranty.

I'm not sure I'd buy a second hand laptop that overheated and which had problems driving an external monitor - unless it was extremely cheap....
 
B

Brask

Member
I have a product number and a serial number. I want to register the serial number on my account.
 
B

Brask

Member
ubuysa said:
I don't think there is an online registration process. I'd advise you to call PCS, if the order number sticker is still on the bottom (or if you know the order number) then that should identify the original owner and any warranty remaining. If you don't have the original order number you'll probably need as much information about the original owner and the date they bought it as you can get.

I think the Defiance is a Clevo chassis? if so the latest drivers are on the Clevo downloads site at https://www.clevo.com.tw/clevo_down.asp?lang=en. Be careful of updating the BIOS without speaking to PCS first, that can invalidate any warranty.

I'm not sure I'd buy a second hand laptop that overheated and which had problems driving an external monitor - unless it was extremely cheap....
Click to expand...

it Is a clevo chasis with pcspecialist bios, it comes with a DVD in the box but it has no DVD reader... why not a usb drive read only?

about overheating many have the problem and I think I can repaste it without any problems.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Brask said:
For my model, a 17.3" Defiance V RTX I also get them from Clevo? If so, can you provide the exact one? BIOS also?
Click to expand...
Yes, it’s a clevo chassis. The model number is on the underside.

BIOS is only available from distributors so you’d have to contact PCS.

Why do you want a bios update anyway?
 
B

Brask

Member
SpyderTracks said:
Yes, it’s a clevo chassis. The model number is on the underside.

BIOS is only available from distributors so you’d have to contact PCS.

Why do you want a bios update anyway?
Click to expand...

Thermal throttling, always having a BIOS updated is the best thing and also if I can get it unlocked with the capacity to change the values of the AC DC loadline I can undervolt the laptop automatically on BIOS preventing the overvolting.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Brask said:
Thermal throttling, always having a BIOS updated is the best thing and also if I can get it unlocked with the capacity to change the values of the AC DC loadline I can undervolt the laptop automatically on BIOS preventing the overvolting.
Click to expand...
There’s no need to update the BIOS unless there’s a specific feature you’re missing. Custom laptops are not the same as off the shelf’s, there’s a high risk of bricking the laptop.

You’d need to contact PCS either way.
 
B

Brask

Member
SpyderTracks said:
There’s no need to update the BIOS unless there’s a specific feature you’re missing. Custom laptops are not the same as off the shelf’s, there’s a high risk of bricking the laptop.

You’d need to contact PCS either way.
Click to expand...

Contacting them is USELESS, I have bought it second hand and they tell me that if the seller doesn´t pass me the warranty I cant contact them, and, I dont know the seller which means that PCSpecialist Computers are computers that users cant buy because they cant sell because if a buyer gets it he wont have any warranty or support, I have the original box, documentation, laptop, charger, what is wrong with PCSpecialist?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Brask said:
Contacting them is USELESS, I have bought it second hand and they tell me that if the seller doesn´t pass me the warranty I cant contact them, and, I dont know the seller which means that PCSpecialist Computers are computers that users cant buy because they cant sell because if a buyer gets it he wont have any warranty or support, I have the original box, documentation, laptop, charger, what is wrong with PCSpecialist?
Click to expand...
It’s not PCS fault, you should be angry at the seller who clearly didn’t pass on the warranty.
 
Oussebon

Oussebon

Multiverse Poster
You're just not asking a sensible or reasonable thing.

Hardly any company will offer free support on 2nd hand goods. Many won't even do paid for support.

PCS, on the other hand, allow the warranty to be transferred, which is very unusual and way better than many other vendors offer. And then provide full warranty support.

If you can't get the seller to help you out, that's between you and the seller. It's not PCS's fault the seller isn't helping you out.
 
Imogen

Imogen

Active member
I’m guessing the laptop you bought for a low price has better specs than a laptop you could’ve bought for directly from new. Honestly I would have recommended you wait until you had enough money and bought what you wanted brand new.. this saves the hassle of the warranty issue and support. It also gives you a much more relaxing state of mind because sellers don’t always tell everything or the truth on the actual health and care of the computer/laptop. For all you know that laptop could’ve been dropped a ton of times or had its internal hardware put through a lot of stress such as overheating and bad dust cleaning.
 
ubuysa

ubuysa

The BSOD Doctor
Brask said:
always having a BIOS updated is the best thing
Click to expand...
I'm afraid that's plain wrong.

The BIOS is not software, it's firmware, and as long as it's working perfectly it doesn't need updating every time a new version is released. There are only two reasons for updating your BIOS, 1) you're having issues that you know are fixed by an updated BIOS, or 2) there is new functionality in the updated BIOS that you need.

Running old BIOS code is a good thing, as log as it's doing its job properly. Old code has been executed millions of times and is now known to be bug free, and that's worth its weight in gold. Updated BIOS code has not been executed anywhere near as much as may still contain bugs or issues that will hurt you. It's generally not worth the risk of updating the BIOS unless you really need to.

In terms of troubleshooting, updating the BIOS should be the very last thing you try, and only when you have exhausted all other possibilities.
 
phitol

phitol

Bronze Level Poster
I think the first thing to do is take a deep breath.

The Defiance V 17.3 is a Clevo P970Ex laptop, a relatively new chassis,

For drivers, https://www.clevo.com.tw/en/e-services/download/default.asp
the correct model to use is "P9x0ED/ P9x0EN / P9x0EF Series"

This should be a direct link:

You will see they are very good and do maintain drivers.

HOWEVER, READ ON...
If you do a fresh (from ISO directly or using the recovery media tool from MS) of Windows 10 Build 1903, you will find that absolutely everything you need gets installed .

I've literally just re-installed mine from scratch, once windows is first loaded, just let it download all the updates from Windows Update and also the Windows Store.
The only things I then added:
- Intel DSA (Driver assistant) found newer UHD630 GPU Drivers and WiFi Drivers
- Clevo Control Center (from the above link, use the "1. Update Control Center 3.0 Version 1.30 "
- NVidia Geforce Experience

Everything else installed was the latest driver or even newer than listed on the Clevo site.

I get your worry about warranty etc, I hope PCS consider at least honouring the 3 year warranty or whatever the previous owner had. In terms of drivers, now I've compared what is in my account to what is on the Clevo site, and what MS have installed as the latest, I'd say you don't need to worry, if you want latest it seems MS has you covered, and the Nvidia / Intel and Clevo Control center are all better dowloaded directly from the respective manufacturers.
 
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