Defiance Series: 17.3" - Clevo Control Center 3 suddenly stopped working

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Benji49

Member
Hey there.
I am in a bit of a panic and I really need some help please.
I have a Defiance Series: 17.3" I bought from PC Specialist in 2019. It has worked fin without any issues and suddenly today the
Clevo Control Center 3 stopped working, the Fn hotkeys & OSD that that normally display on-screen notifications when I turn on/off capslock,num lock etc.. have stopped working. My trackpad is unable to turn on/off via the Fn+F1 hotkey.
I tried uninstall + reinstall but now all the apps within CCC3 no longer load up and the fans are running on high :/
I took a screenshot of the version on CCC3 that has been always on my pc before uninstalling (see attached) but I can not find the same version online anywhere. I tried to reinstall with the driver USB key but not same version, and resulting in same issues; nothing is loading
I am looking for Clevo Control Center 3 (3.48)
Could somebody please send me this same version?

Running stock/factory Windows 10 (with latest updates)
 

Attachments

  • Clevo CCenter3.48.PNG
    Clevo CCenter3.48.PNG
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Benji49

Member
Chassis & Display
Defiance Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
Partitions: 256GB

1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Partitions: 500GB, 500GB

Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
 
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Benji49

Member
Martinr36 said:
Maybe a windows update or something stopped it from working, can you also post the full spec from your orders page
Click to expand...
OK. I did see that CCC is a bit bit and miss but it worked fine up until today.
Is there any 3rd party software that can control CPU power profiles and fan speeds?
 
Bhuna50

Bhuna50

Author Level
Can you post full specs not just a segment please.

Can you also post a screen shot of your Windows update page and just the first screen of the latest updates applied.

Can you also let us know the model number - usually found on the sticker underneath.

Did you look in the Downloads section of your account for this laptop? (Have a look but do not download and apply yet as we might be able to find you a newer version when we know your model number).
 
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Benji49

Member
Bhuna50 said:
Can you post full specs not just a segment please.

Can you also post a screen shot of your Windows update page and just the first screen of the latest updates applied.

Can you also let us know the model number - usually found on the sticker underneath.

Did you look in the Downloads section of your account for this laptop? (Have a look but do not download and apply yet as we might be able to find you a newer version when we know your model number).
Click to expand...
Sorry. I will in a bit... I'm having to try a system restore at the moment 😔
 
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Benji49

Member
Benji49 said:
Sorry. I will in a bit... I'm having to try a system restore at the moment 😔
Click to expand...
Yes. I tried also the software on my Download page on my account. They don't work either. Same issue... I have tried various versions of CCC and none load the modules (Fan control, CPU profiles, LED keyboard etc...) I am suspecting its an update that has caused this issue
 
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Benji49

Member
Bhuna50 said:
Benji - amend your post and remove you windows key please.
Click to expand...
Sorry...


Defiance Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
down_right_arrow.gif
Partitions: 256GB
1st M.2 SSD Drive1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
down_right_arrow.gif
Partitions: 500GB, 500GB
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 180W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf European Power Cable
BatteryDefiance Series 4 Cell Lithium Ion Battery (62WH)
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options2 x USB 3.1 PORTS (Type C) + 2 x USB 3.1 PORTS
Keyboard LanguageRGB BACKLIT FRENCH KEYBOARD
Operating SystemWindows 10 Professional 64 Bit
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office SoftwareFREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 DAY DELIVERY TO GERMANY
Build TimeFAST TRACK 3 WORKING DAY DISPATCH
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)398.6mm x 268mm x 19.9mm
Weight2.5KG
ColourBlack
Chipset
Processor SupportSupports 9th Generation Intel Core Processors
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x 1GB/2GB/4GB/8GB/16GB Modules
Maximum Supported Memory32GB
Hard Drive Capacity
Hard Drive Type1 x 7mm, 2.5" S-ATA HDD support
M.2 Port2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size17.3 inch Widescreen
Native/Maximum Resolution1920 x 1080
Refresh Rate144 Hz
Audio
ChipsetHigh Definition Audio with SoundBlasterX® Pro-Gaming 360˚
Channels2 channel HD Audio
Connections1 x Headphone / Microphone jack, 1 x Microphone / S/PDIF optical jack
SpeakersBuilt in two speakers
Integrated MicrophoneYes, Array Microphone
Communications
Wireless SupportWireless LAN 802.11AC/B/G/N (M.2 Interface)
Bluetooth SupportBluetooth V5.0 module support
Keyboard & Mouse
KeysRGB backlit isolated keyboard
Language SupportMulti-Language support
Pointing Device | Touchpad MouseTouchpad Pointing Device with left/right click
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader6-in-1 Card Reader (MMC / RSMMC / SD / Mini SD / SDHC / SDXC)
Ports
USB2 x USB 3.1 Ports (Type C), 2 x USB 3.1 Ports
LAN1 x RJ-45 jack
Display1 x HDMI, 1 x Mini Display Port, 1 x USB-C (DP 1.3)
Microphone-IN1
Headphone-OUT1
DC-in1
S/PDIF1 x S/PDIF Out (via microphone jack)
Battery & Power Lead
Battery Capacity4 cell Smart Lithium-Ion battery pack, 62WH
Typical Battery LifeUp to 5 Hours (in UMA mode)
Power Lead & AC Adpater1 x Power Lead included with AC Adapter
Security
Kensington LockYes
Temperature
Thermal PerformanceDue to the high performance components built into this ultra slim laptop, the exterior chassis temperature can reach approximately 45°C when running under full load. This laptop model has been fully tested and meets all thermal requirements, so performance & stability are not affected in any way. If you have any further questions about this laptop, please contact our sales team.


Pricing Information
Production Dates
Processed Date31-01-2020
Pre-Production Date31-01-2020
Build Date31-01-2020
Test Date03-02-2020
Awaiting Dispatch Date03-02-2020
Dispatch Date04-02-2020
 
Bhuna50

Bhuna50

Author Level
Missed two questions:

Can you also post a screen shot of your Windows update page and just the first screen of the latest updates applied.

Can you also let us know the model number - usually found on the sticker underneath.
 
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Benji49

Member
Bhuna50 said:
Missed two questions:

Can you also post a screen shot of your Windows update page and just the first screen of the latest updates applied.

Can you also let us know the model number - usually found on the sticker underneath.
Click to expand...
I can't... My computer is now doing a system restore 😔
 
B

Benji49

Member
Bhuna50 said:
Forced to or you selected it to?
Click to expand...
Hi. Sorry for late reply. Was up until early hours waiting for it to complete but it seemed to of frozen and did not make any progress I had to force shutdown 😔 Was unable to complet the rollback
No, I did it by choice thinking it was maybe Windows update that made everything run amuck.
 
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B

Benji49

Member
Bhuna50 said:
Missed two questions:

Can you also post a screen shot of your Windows update page and just the first screen of the latest updates applied.

Can you also let us know the model number - usually found on the sticker underneath.
Click to expand...
Here is my laptop chassis sticker...
and update history . You can see the latest 3 updates that happened AFTER i this issue started. I did these updates to see if it would fix anything
 

Attachments

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  • Updates.PNG
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SpyderTracks

SpyderTracks

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Benji49 said:
Yes, but i am unable to find any download from Clevo site for a newer version of CCC :/ The one that was on my pc worked fine. But even when i reinstall, it can not load the control modules :/
Click to expand...
Have you installed the latest version from clevo dated 2020/5/14?

1634019410445.png
 
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