CPU Overheating on Brand New Laptop

Nick_

Member
Hello PC Specialist forum.

I bought recently (18/9) a custom laptop from the site. The laptop is 15.6" Proteus II with GTX 970M, 8GB of ram and Artic MX-4 Extreme thermal paste.

The problem is that the CPU (and only the CPU) runs too hot. When playing GTA 5 on high settings it goes up to 97c while the pc also restarted twice so far because of the temperatures. The gaming time is equal or less of that of an hour.

Now you will say that GTA 5 is a pretty demanding game, but it's not the only game that i get high temperatures. BF4 (demanding i know) is another example and today Rocket League, which i believe it's not that demanding, managed to get my temperatures up to 94c in around 30 minutes!

A Firestrike benchmark test on 3DMark pushes the temperatures up to 90c.

The idle temperatures are between 40-44c, but they do get down to 38-39 sometimes.

Are these temperatures normal? Has anyone had this laptop before and can share with me his experience?

I am thinking that maybe the thermal paste was not applied properly?

For comparison, another friend of mine who got a laptop (not from this site and it was not custom) but has the exact same CPU as mine, on GTA 5 with maxed out graphics his CPU temps never exceed 78c.

GPU is fine, the hottest i saw it running was 74c.

I am running Windows 10.

Thanks for any answers.
 

Stephen M

Author Level
Have you had a look to see if the paste is OK. As long as you do not damage anything PCS allow you to open the casing without voiding the warranty. It should not be that hot so checking the thermal paste would be a good starting point.
 

Nick_

Member
Have you had a look to see if the paste is OK. As long as you do not damage anything PCS allow you to open the casing without voiding the warranty. It should not be that hot so checking the thermal paste would be a good starting point.

I haven't done it yet and i didn't know that opening the case wont void the warranty. I will have a check on it then. I hope that this is the case because i will just buy some nice thermal paste and apply it myself.

Apart from that, could it be anything else?

By anything else i mean the structure of the case ?
 

Stephen M

Author Level
If it is not the thermal paste I would give PCS a call, second guessing from a distance is difficult and if it is a technical problem you could do with professional help. If you are not sure about reapplying paste there are a few You Tube videos on it, I prefer using a pea sized blob and using heatsink pressure to force it out. There are some that suggest smoothing the paste out with a plastic card but this can get messy and you do not always get the best contact between the heatsink and CPU.
 

SpyderTracks

We love you Ukraine
If it is not the thermal paste I would give PCS a call, second guessing from a distance is difficult and if it is a technical problem you could do with professional help. If you are not sure about reapplying paste there are a few You Tube videos on it, I prefer using a pea sized blob and using heatsink pressure to force it out. There are some that suggest smoothing the paste out with a plastic card but this can get messy and you do not always get the best contact between the heatsink and CPU.

I would also suggest allowing the heatsink to spread the paste via pressure, tends to make a better job of it.

When you remove the heatsink, check for any labels or films that may be on the cpu or heatsink which obviously shouldn't be there. If you see anything you're not sure of, take a photo and upload it here. Also, before dismantling it, when you have the bottom removed, turn it on briefly and make sure the fan's working. If not, check the fan cable is connected to the motherboard correctly.
 

Nick_

Member
Thanks for the info guys. I've build many desktop pcs in the past and i use the same method when applying thermal paste. It's my first time with a laptop and i got forced to get one because i study in a different place now and moving my desktop for the moment is not possible. I will have a check on it right now and report back.
 

Nick_

Member
View attachment 7147
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I managed to take it apart and put it back together and these are the results.
 

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Stephen M

Author Level
Looks like bad pasting on both, that should be a uniform layer, although taking the heatsink off will have had an effect I don't think it would be that much. Hopefully a re-pasting will solve the issue
 

Nick_

Member
I'll buy some artic thermal paste tomorrow and apply it myself. I hope that this is the issue and everything will be fine. I'll report back tomorrow night (or well today night).
 

ubuysa

The BSOD Doctor
I would suggest you email these photographs to PCS with your order number. Hopefully they will be able to identify who built your laptop and ensure that this sort of issue doesn't happen to someone else.
 

SpyderTracks

We love you Ukraine
I would suggest you email these photographs to PCS with your order number. Hopefully they will be able to identify who built your laptop and ensure that this sort of issue doesn't happen to someone else.

That's a good idea. Thanks for posting the photos.
 

finaldj

Active member
Mine gets to around 95c when gaming with world of tanks I have the 2.5ghz i7 about a year old now.

I'm not sure what is considered a normal gaming limit on a CPU especially intel as I've always had a desktop myself AMD.

Do you guys think I should look at the thermal paste on mine or is 95c for an i7 considered normal gaming temps?

Laptop has never shut down
 

finaldj

Active member
I've just took it apart and took the cpu cover off. very thin layer of past on. so wiped it off and stuck on some Antec formula 5 silver paste on both the CPU and graphics card, that is my idle temp now not sure if it's made a difference. I'll post another one in a bit when gaming. either that I have put too much on. worst case I can take it off and apply a thinner layer

temps.jpg
 

finaldj

Active member
These are the temps when gaming with world of tanks...played 2 games total time 20 mins running time. 75c seems to be the max it runs at now when gaming

temp 2.jpg
 

Nick_

Member
So i bought thermal paste today, i applied it and the temperatures went down about 6-7c which is a good difference. The downside is that i was able to find only a Cooler Master E1 IC Essential at a local store here and it is not a good thermal paste. So i am going to order some artic thermal paste and see if the difference is bigger.

The thermal paste that the laptop had was the Artic MX4 Extreme which should be much better than the one i used now, meaning that the thermal paste was indeed not well applied.
 

Stephen M

Author Level
Glad it has helped a bit, what sort of temperatures are you getting now. I did suggest on another thread that PCS might consider giving you some Arctic paste, may be worth a private email/call, it was certainly not well applied.
 

GeorgeHillier

Prolific Poster
So i bought thermal paste today, i applied it and the temperatures went down about 6-7c which is a good difference. The downside is that i was able to find only a Cooler Master E1 IC Essential at a local store here and it is not a good thermal paste. So i am going to order some artic thermal paste and see if the difference is bigger.

The thermal paste that the laptop had was the Artic MX4 Extreme which should be much better than the one i used now, meaning that the thermal paste was indeed not well applied.

I'd order a more specialized paste myself, I used GELID GC4 thermal paste myself which is apparently better than arctic silver 5 :)
 
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