Cosmos Series - Bad webcam & Loud fans

[lukec]

Hi,

I got a laptop from the Cosmos series last month and I've got a couple of grievances with it.

First and the main point, the fans run very loud, just doing a few basic things and it ramps up speed which is quite annoying.

Secondly the webcam is not very good, the picture quality is not clear and I can't use the Windows "Hello Face" to unlock the computer.

Is there anything I can do to rectify these issues?

Thanks,

Luke

 

[Bhuna50]

Can you post your full spec from your order page please.


Sent from my iPhone using Tapatalk

 

[FerrariVie]

Hi,

I got a laptop from the Cosmos series last month and I've got a couple of grievances with it.

First and the main point, the fans run very loud, just doing a few basic things and it ramps up speed which is quite annoying.

Secondly the webcam is not very good, the picture quality is not clear and I can't use the Windows "Hello Face" to unlock the computer.

Is there anything I can do to rectify these issues?

Thanks,

Luke

It's not because the webcam has low quality (most of the laptops will have in low light) that you can't use windows hello. That will require an extra hardware feature (infrared camera, like the iphone) for security purposes, like to not allow your laptop to be unlocked with a picture of your face. Since I believe the cosmos doesn't have that infrared sensor (my Nova doesn't have either), then you can't use windows hello with the webcam. A workaround for this is to have a USB fingerprint scanner that is another way of using windows hello (my suggestion would be the kensington verimark)

Regarding fan noise, did you order your laptop with better thermal paste? That is something that is supposed to help with thermals. Another thing to look for is a software called gaming/control center that I believe should have been pre-installed on your laptop. That will allow you to switch between a few different power profiles that will make you CPU run cooler (and with less fan noise), but still fast enough for most daily tasks. When you find the tool, look for quiet or office modes.

 

[Martinr36]

I have a cosmos as per my signature and doing light things like browsing , email etc I very rarely hear the fans

 

[lukec]

This is my full spec and yes I requested the better thermal paste. I can't seem to find the gaming/control center, is there somewhere I can download from?

Chassis & Display
Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
500GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (up to 550MB/sR | 520MB/sW)
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Battery
Cosmos Series Integrated 4 Cell Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
Webcam
INTEGRATED 1MP HD WEBCAM

 

[ubuysa]

Did you buy a copy of Windows with it or did you install your own?

 

[Martinr36]

This is my full spec and yes I requested the better thermal paste. I can't seem to find the gaming/control center, is there somewhere I can download from?

Chassis & Display
Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
500GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (up to 550MB/sR | 520MB/sW)
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Battery
Cosmos Series Integrated 4 Cell Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
Webcam
INTEGRATED 1MP HD WEBCAM

That's pretty much the same spec as mine, you can download control center from the support area on the main site

 

[lukec]

Did you buy a copy of Windows with it or did you install your own?

I purchased Windows with the machine.

 

[lukec]

That's pretty much the same spec as mine, you can download control center from the support area on the main site

Thanks, I'll take a look

 

[FerrariVie]

I purchased Windows with the machine.

Then it is very likely that is software is there already. I'm saying that the name is gaming or control center because it depends on the chassis and I'm not sure which one you'll have

 

[ubuysa]

I purchased Windows with the machine.

Then Control Centre (or Gaming Centre) should already be installed.

 

[Martinr36]

Then Control Centre (or Gaming Centre) should already be installed.

Yeah should be control center 3, if you just start typing the word control in the windows search box it should pop up

 

[lukec]

Yep cool, I've got Control Center 3. Thanks, I'll give it a go on quiet mode.

 

[Martinr36]

Yep cool, I've got Control Center 3. Thanks, I'll give it a go on quiet mode.

I generally run mine on entertainment, as well as that you can also go into the fan speed setting & make sure it's set on auto

 

[Grumpywurzel]

I might have upset my PC, but if I make any changes in Control Center ref power plans, it makes zero difference (checked with CPU speed in HWMonitor). Mine only alters if I actually use Windows to change the power settings, balanced should give your ears a break.

 

[SpyderTracks]

I might have upset my PC, but if I make any changes in Control Center ref power plans, it makes zero difference (checked with CPU speed in HWMonitor). Mine only alters if I actually use Windows to change the power settings, balanced should give your ears a break.

If that's the case then it's not configured correctly, or the driver is out of date.