Cosmos IX sound

[davy]

Hi all,

I haven’t spoken to tech support yet as I wasn’t sure if I was being thick, so didn’t want to waste their time.

I purchased a Cosmos IX (10750h, 16gb ram, 1650ti) and it arrived yesterday. Really impressed with the build, however one thing that’s bothering me. I specced the laptop without an OS and have installed a fresh copy of W10 pro. When I installed the drivers from my online dashboard I noticed the sound cinema app was advising it wasn’t able to find the speakers. I had sound however it wasn’t very good. So I uninstalled and reinstalled the Realtek drivers, uninstalled the sound blaster app and since then the sound blaster app has vanished, I can see it in device manager (that along with a creative install) however I still feel the speakers are pretty bad.

Is this just to be expected with this laptop, am I expecting too much or have I done something really stupid? As mentioned I can no longer see the sound blaster app so I’m unsure if I’ve done something wrong.

Many thanks,

Matt

 

[SpyderTracks]

Hi all,

I haven’t spoken to tech support yet as I wasn’t sure if I was being thick, so didn’t want to waste their time.

I purchased a Cosmos IX (10750h, 16gb ram, 1650ti) and it arrived yesterday. Really impressed with the build, however one thing that’s bothering me. I specced the laptop without an OS and have installed a fresh copy of W10 pro. When I installed the drivers from my online dashboard I noticed the sound cinema app was advising it wasn’t able to find the speakers. I had sound however it wasn’t very good. So I uninstalled and reinstalled the Realtek drivers, uninstalled the sound blaster app and since then the sound blaster app has vanished, I can see it in device manager (that along with a creative install) however I still feel the speakers are pretty bad.

Is this just to be expected with this laptop, am I expecting too much or have I done something really stupid? As mentioned I can no longer see the sound blaster app so I’m unsure if I’ve done something wrong.

Many thanks,

Matt

Did you receive a dvd with drivers? Have a look on there in a folder called preinstalled or something like that, there should be soundblaster drivers in there, try installing that version.

 

[davy]

Did you receive a dvd with drivers? Have a look on there in a folder called preinstalled or something like that, there should be soundblaster drivers in there, try installing that version.

yeh I did but just haven’t got anyway to read the disk (supplying a disc with a laptop with no disk drive seems an unusual decision)! I have no other devices in the house hold with a disk drive. Is there anyway to get this folder online?

 

[SpyderTracks]

yeh I did but just haven’t got anyway to read the disk (supplying a disc with a laptop with no disk drive seems an unusual decision)! I have no other devices in the house hold with a disk drive. Is there anyway to get this folder online?

No, it's not available online.

Best call PCS then and explain that you need the version that's stored on the disc as the version on the account is not a valid installer. They should know what you mean, we've raised this with them recently although they haven't got around to updating the downloads section yet.