computer crashing when playing games.

[carlos726811]

Hey guys. could anyone help. It started last night. Everytime i try to play games after 5min i get this and i am having to force reset the pc. Its starting to get annoying now.

 

[Martinr36]

can you please post the full spec from your order page

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...

www.pcspecialist.co.uk

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[carlos726811]

Case	CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)	AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard	ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card	10GB NVIDIA GEFORCE RTX 3080
1st Storage Drive	NOT REQUIRED
1st M.2 SSD Drive	1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
2nd M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting	2x 50cm RGB LED Strip
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account

 

[carlos726811]

What is the best free cloud to upload to as i don't use them?

 

[Martinr36]

What is the best free cloud to upload to as i don't use them?

you should have access to onedrive as its part of your microsoft account

 

[carlos726811]

you should have access to onedrive as its part of your microsoft account

Can you please let me know if that works. thanks.

OneDrive

Sign in to your OneDrive cloud storage and Office Online.

onedrive.live.com

 

[Martinr36]

No, you need to upload the files, then create a link to them, check out this article:

4 ways to share files and folders from OneDrive | Digital Citizen

How to share files and folders stored in OneDrive, from a Windows 10 PC, an Android device, an iPhone or iPad, or a web browser.

www.digitalcitizen.life

 

[carlos726811]

No, you need to upload the files, then create a link to them, check out this article:

4 ways to share files and folders from OneDrive | Digital Citizen

How to share files and folders stored in OneDrive, from a Windows 10 PC, an Android device, an iPhone or iPad, or a web browser.

www.digitalcitizen.life

Does that work? I have never uploaded from cloud before lol

System-forumname' (an .evtx

EVTX File

1drv.ms

 

[Martinr36]

ok that works, can you post a screenshot of your windows update page

 

[carlos726811]

screenshot

 

[Steveyg]

You need to install those updates mate including all the optional updates, your Windows is currently pretty out of date

 

[carlos726811]

You need to install those updates mate including all the optional updates, your Windows is currently pretty out of date

Still having same issue.

 

[carlos726811]

Still same getting stressed out

 

[Martinr36]

I'm no expert on these type of things but looking through the file you uploaded the crash seems to be associated with armoury sw, so maybe check if armoury crate is up to date, maybe uninstall it and download and install the latest version from the asus website

 

[carlos726811]

I was thinking maybe doing fresh install of Windows

 

[Martinr36]

I was thinking maybe doing fresh install of Windows

Yeah might be an idea, use the following method

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch

 

[Alltruism]

Are all the chipset drivers etc shown in Armoury Crate up to date?
If you've got any overclocking active on RAM, GPU or CPU (either via software like Ryzen Master, AI Suite or Afterburner etc or set via BIOS) it's worth going back to stock settings to see if that's causing the issue

 

[carlos726811]

I don't have Armoury Crate Installed? I can't see it.

 

[carlos726811]

Its either my 3080 or PSU that is at fault. Been on phone to them.. I installed my 1070ti in machine and been playing for over an hour with no issues.. So will be getting my 3080 replaced. if still same, PSU will be getting replaced.

 

[carlos726811]

Would it hurt if i leave my cables like that what is not in use.