"Checking media presence, no media present" straight to BIOS
- Thread starter Ross740
- Start date
- Status
SpyderTracks
We love you Ukraine
And again, never store data on the OS drive. Rule number one.
ubuysa
The BSOD Doctor
Browser bookmarks, and similar app data, are stored in the AppData folder on the OS drive by default, so this stuff needs backing up too - if you expect to get it back.
Thank you.
Really not happy with PC Specialist and the way they are dealing with my issue. Hitting a brick wall for every workable solution.
I'm under the impression Windows is on that and it acts as my "C" drive which is where I temporarily stored the lost video files I need. The other drives only have project files and video footage. They are not "system drives" if that makes sense.
They won't reinstall anything - they said it would be a blank drive and I would have to install everything myself - including Windows.
I have to pay full price so they can make some profit out of it. They said they won't do it at cost price.
I understand this and find it ridiculous that in this day and age, it's okay for drives to fail just like that with no warning.
SpyderTracks
We love you Ukraine
I'm not following, sorry, it's not making much sense.
If you weren't to follow normal RMA procedures, then I can understand them needing to charge full price, that makes perfect sense as they obviously cannot claim the warranty replacement from their supplier, so they're out of pocket. That's makes sense and is totally expected.
For any RMA, you have to issue the faulty unit for the OEM to be able to claim on the warranty. The business world does not work on promises, so if you say I'll return you the faulty drive in 6 months when it's been restored, they'll obviously say that's not an option. Totally expected and justified.
I'm not clear what you are asking for that they're saying they can't accommodate though?
This has been normal since SSD's were brought in back in early 2000's, it's been standard practice not to use them as storage drives, common knowledge. It's the difference between solid state silicon and a moving physical platter like a CD, solid state is on or off like anything digital, there's no in between currently until we enter into quantum computing which has a 3rd state.
This is the absolute no no, never put any data on the C drive, you can't vouch for it if the OS fails. On any properly configured system, the library locations in windows explorer will all be moved to the secondary data drive so there is never any reason to put anything on C.
If you're putting any data on C at any time, that's an enormous risk. Just don't do it.
You've learnt your lesson the hard way I'm afraid, critical data should always have 3 backup points one being off site. Basic backup strategy.
What is the 3-2-1 Backup Rule?
The 3-2-1 backup rule is a best practice for backing up your data by saving multiple copies of data on different storage devices and locations. Learn more in this guide.
www.uschamber.com
What is the 3-2-1 backup rule?
Discover the 3-2-1 Backup Rule and its modern evolution for enhanced data protection, including cloud backups and the advanced 3-2-1-1-0 Rule with Veeam.
www.veeam.com
The Backup Rule of Three Explained | Acronyms IT Support
Many people consider the backup rule of three to be the best practice. It's a useful concept that helps with business data backup.
www.acronyms.co.uk
I appreciate your reply.I'm not following, sorry, it's not making much sense.
If you weren't to follow normal RMA procedures, then I can understand them needing to charge full price, that makes perfect sense as they obviously cannot claim the warranty replacement from their supplier, so they're out of pocket. That's makes sense and is totally expected.
For any RMA, you have to issue the faulty unit for the OEM to be able to claim on the warranty. The business world does not work on promises, so if you say I'll return you the faulty drive in 6 months when it's been restored, they'll obviously say that's not an option. Totally expected and justified.
I'm not clear what you are asking for that they're saying they can't accommodate though?
This has been normal since SSD's were brought in back in early 2000's, it's been standard practice not to use them as storage drives, common knowledge. It's the difference between solid state silicon and a moving physical platter like a CD, solid state is on or off like anything digital, there's no in between currently until we enter into quantum computing which has a 3rd state.
This is the absolute no no, never put any data on the C drive, you can't vouch for it if the OS fails. On any properly configured system, the library locations in windows explorer will all be moved to the secondary data drive so there is never any reason to put anything on C.
View attachment 35034
If you're putting any data on C at any time, that's an enormous risk. Just don't do it.
You've learnt your lesson the hard way I'm afraid, critical data should always have 3 backup points one being off site. Basic backup strategy.
What is the 3-2-1 Backup Rule?
The 3-2-1 backup rule is a best practice for backing up your data by saving multiple copies of data on different storage devices and locations. Learn more in this guide.
What is the 3-2-1 backup rule?
Discover the 3-2-1 Backup Rule and its modern evolution for enhanced data protection, including cloud backups and the advanced 3-2-1-1-0 Rule with Veeam.
The Backup Rule of Three Explained | Acronyms IT Support
Many people consider the backup rule of three to be the best practice. It's a useful concept that helps with business data backup.
With regards to business and returns, I own/run a limited company selling online and we go out of our way to make sure the customer happy. Ideally PC Specialist would take my faulty one, confirm it's faulty, then return it, along with the replacement. This way I have my faulty drive, with a few to recovering the files at a later date.
SpyderTracks
We love you Ukraine
I appreciate that's what you want, but that's what I'm trying to get across, that's not a justified expectation. PCS are not some IT support company, that's not their business, nor is it the warranty terms that you agreed to when you bought the system. If you were to ask any IT supplier, I'm afraid none of them would offer what you're expecting.
PCS can't claim a warranty replacement without returning the failed drive, that's where I think you're getting confused. It's PCS branded, but it's not made by them, they're not a manufacturer at all, they are a system integrator, they put together components from other manufacturers to create a fully built PC. They have to send it off to the manufacturer for the manufacturer to agree to replace it if they find it hasn't been tampered with or operated outside of agreed specs. So what you're expecting, PCS would have to pay out of their own pocket to replace your drive that they weren't able to get replaced under warranty. Surely you can agree that's not fair for PCS?
That's not how any warranty in existence works. You're talking about a hardware support contract, you're talking about an entirely different area of business.
I'm afraid it comes down to this:
The reason you're expecting this unrealistic level of service is purely because you didn't have a backup, I'm afraid that's your failing, any business on earth practices standard backup routines, I'm afraid, you had no secondary copy, let alone a third.
That's the only reason you're looking for this unrealistic level of service that is not PCS responsibility. If you had a backup, you could just get the warranty replacement as you agreed to when you bought the system, and copied across your backup. That's how it should be
I'm afraid, this is not PCS responsibility.
You need a support contract with a 3rd party local company if this is the kind of service you're expecting, but it's not something PCS offer, it's not even within their business terms (it's not even a part of their business model).
SpyderTracks
We love you Ukraine
The amount of money is absolutely irrelevant, has absolutely no bearing on the terms of sale and contractual agreement. You're no different to someone paying £200 for a basic laptop, the money spent has no bearing on the terms of sale, it's the same for everyone. You should know that if you're a business owner.
Come on, you say you're a business owner but you don't seem to understand anything about operational terms, terms of sale, contractual agreements, warranty, product value??? The customer is always right within the agreed bounds of service.
If a greengrocer was approached as someones car tyre had failed, and the customer was furious becuase it burst outside the greengrocers shop, that's nothing to do with the greengrocer is it??
This is literally the fact that you're annoyed because your company doesn't follow standard data backup best practice. That's the essence of it.
Weather or not you have an IT department doesn't change the fact that the responsiblity lies with you, it's nothing to do with PCS. It's not what their company does!
I'll just add the agreement that you signed with PCS for ongoing support
"7.6 We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise."
Your expectations are not inline with real world business practices. You're asking for a hardware support contract which is an entirely different business.
Last edited:
- Status