Cd/games/dvd not loading. Brand new pc

[Shayne1980]

Hello all, just received my new pc today and no matter what I do, cd's,dvd's or pc games don't load up. I checked to see if the disk image was there to manual load but there isn't even that. Specs are as follows...

Case PCS MAELSTROM T900 BLACK GAMING CASE
Processor (CPU) AMD FX-8350 Eight Core CPU (4.00GHz/8MB CACHE/AM3+)
Motherboard ASUS® SABERTOOTH 990FX R2.0 (DDR3, USB3.0, 6Gb/s, CrossFireX/Sli)
Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT)
Graphics Card 3GB AMD RADEON™ HD7970 - DVI,HDMI,2 mDP - DX® 11, Eyefinity 4 Capable
NONE
3rd Graphics Card NONE
Memory - 1st Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
2nd Hard Disk NONE
RAID NONE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply CORSAIR 850W ENTHUSIAST SERIES™ TX850 V2-80 PLUS® BRONZE (£99)
Processor Cooling Corsair H80i Hydro Series High Performance CPU Cooler (£69)
Extra Case Fans NONE
Fan Controller NONE
Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Network Facilities 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
USB Options 6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS STANDARD
Modem NONE, I WILL BE USING BROADBAND
Floppy Disk Drive NONE
Firewire NONE
TV Card NONE
Operating System Genuine Windows 8 Professional 64 Bit - inc DVD & Licence (£109)
Office Software FREE 60 Day Trial of Microsoft® Office® 2013
Anti-Virus BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
Monitor AOC I2367FH 23
2nd Monitor NONE
DVI-D & HDMI Monitor Cables 1 x 2 METRE DVI-D CABLE (£5)
Eyefinity / GeForce 3D Vision NONE
Keyboard & Mouse ROCCAT™ Arvo – Compact Gaming Keyboard (£43)
Mouse NONE
Gaming Mouse Pad NONE
Speakers LOGITECH S220 2.1 SILVER/BLACK SPEAKER SYSTEM (£20)
Webcam NONE
Headsets NONE
Surge Protection NONE
Cable Tidy NONE
Printer NONE
External Hard Drive NONE

Being new to windows 8 I thought I must be missing something obvious but googling didn't not help me. Also, the monitor which is supposed to be borderless has a 2 inch black border. I am aware that there is indeed a small border but this is something I don't know how to change either.

Any help on these matters would be much appreciated. Thanks.

 

[vanthus]

You may need to adjust scaling options,open catalyst control center(it may be called amd vision engine control)select "my digital flat panels"then "scaling options"then use the slider to fill the screen.

 

[Shayne1980]

Vanthus, I applaud you sir. Thank you. Now that leaves me with my other problem.

 

[vanthus]

Check the dvd/cd device status in device manager.
Right click device,select properties/general tab.
If you get this message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Try deleting the UpperFilters\LowerFilters registry entry
Start Registry Editor Click Start, type regedit in the quick search, and then click the regedit icon in the search results. Registry Editor starts.
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM
3. Expand ControlSet001
4. Expand Control
5. Expand Class
6. Search for the key {4D36E965-E325-11CE-BFC1-08002BE10318} and left click on it, bringing the values up on the right
In the right hand pane (topic area), you may have Upperfilters, Lowerfilters or both, click UpperFilters if you have it, and delete it, if you have LowerFilters as well, delete this also. If you only have one of the two, just delete that one, don't worry about the one that isn't there.

 

[Deleted member 17413]

Hello all, just received my new pc today and no matter what I do, cd's,dvd's or pc games don't load up. I checked to see if the disk image was there to manual load but there isn't even that. Specs are as follows...

Have a look at your hardware profiles (control panel-device manager - DVD/CD ROM drives)and check that there is a device listed (If it empty if may be a loose connection/faulty drive so your comp doesnt even know it has a DVD drive)

If it says unrecognised device under the dvd/cd drive listing it is likely a case of software/drivers needing to be installed

When you load a disk into the bay and shut it, can you hear it making any rotation noises? If its a problem with reading the physical disk you should be able to hear it changing in speed as it trys different configs in an attempt to read the disk. If its is trying to read disks but repeatedly failing this could be a sign of a physical fault with the drive (as its brand new i doubt it would be a case of the lens needing to be cleaned)

 

[Shayne1980]

I got into device manager but strange enough there is no dvd/cd device listing. the actual thing lights up, pops out and closes again no problem. It just does not auto load or even show an image of what is in it. hmmm

 

[Deleted member 17413]

Sounds a bit like its connected to the power unit but not to the actual computer (motherboard)...
Even if it was connected but the computer didnt know how to run it it would say something (unrecognised device normally...) but blank says loose connection to me

 

[vanthus]

I got into device manager but strange enough there is no dvd/cd device listing. the actual thing lights up, pops out and closes again no problem. It just does not auto load or even show an image of what is in it. hmmm

It might be a connection has come loose in transit,if your not confident checking it yourself give tech support a call,they will talk you through it if they think that could be the problem.
(0844 499 4000)
Monday - Friday 9am - 5pm (Saturdays 9am - 1pm).
View waiting times http://www.pcspecialist.co.uk/call-waiting/

 

[Shayne1980]

Yeah, I hear what you guys are saying. Will have a little peek and failing that I will call tech support. The guys that tested the pc obviously used all the disks I have here to install things and what not. Thanks fellas.

 

[moosEh]

Just double check the data cable has not been knocked out of the drive in transit, as this is the largest cause of DVD drive problems.



The Smaller L shaped connector, on the picture it is on the right.
If it is connected, try disconnecting it and reconnecting it

 

[WhatCanIKeep?]

Before you try and check if the cables are connected or not, you could turn the system on and start tapping the F8 key to load the Boot menu, once you have the Boot menu, please check and see if the Optical Drive is being detected or not, if it’s not then it is the SATA cable that needs re-connecting. However if it shows the Optical Drive then it could be a Windows problem and we can then focus on the Software side.

You may want to click on the below link to watch a video on YouTube to get you an idea on what you need to check in regards with the Cables.

http://www.youtube.com/watch?v=1Lm2lk8qALc

 

[Shayne1980]

Hey, just to report back (a little late) that after opening up the base unit and following the cables, it turns out it was slightly loose and once popped back in properly all is well. Just for future reference if anyone stumbles onto this thread with the same issues. Thanks again to all the replies.

 

[PokerFace]

Hey, just to report back (a little late) that after opening up the base unit and following the cables, it turns out it was slightly loose and once popped back in properly all is well. Just for future reference if anyone stumbles onto this thread with the same issues. Thanks again to all the replies.

Thanks for feedback. Have some rep