Build time
- Thread starter closetchimp
- Start date
LaPutaEspada
Active member
Mine, yours and Mulligans should be moved to building at around the same time as they're all on the 12th working day now.
This is getting pretty ridiculous now tbh
Midday on WD 12, still in PP. I'll update if anything changes
If mine doesn't escape Pre-Production today I'm emailing them for an exact date because every estimate I've been given so far has been completely wrong.
So disappointed, ordered it on 9/07. Been in pre production 7 days now,takes them 3 days to answer email. Think if it's still I pre production in two days time I'll cancel it to be within 14 day cancellation limit. It's a basic PC, i5, ssd, hard drive, standard cooler, no graphics card, 8gb mem. No fancy set up. Beginning to think I may have made a mistake,and should have bought ready built elsewhere.
I know it's a painful wait, I was waiting 11 working days before mine was built. I was very close to cancelling too and ordering the parts on Amazon and building it myself. But, it's well worth the wait, once it's built it's with you quickly and their build quality is excellent.
keynes
Multiverse Poster
as far as i know you can cancel at any time during pre production and the 14 days applies after receiving the desktop. Whether or not is a basic system is not the issue but how busy they are. If you want to customise your buld, which you can't do from an off the shelve system, then you may need to wait or go for fast track.
LaPutaEspada
Active member
You might be able to find a pre-built that's half decent of Amazon or something or try to build it yourself if you're confident enough.
For mine I'm just going to wait it out because I'm happy with the combination I've chosen and I don't want to try building it myself. But this experience will definitely be mentioned when I review the PC later on.
If the delays are going to be this bad, they should indicate it on their website. But they don't. In fact, they say 6-8 working days STILL as an estimate for the entire thing, despite not having even built orders made on or after the 2nd of July.
I might have just looked somewhere else had I known that three working weeks in my PC still wouldn't be with me.
In regards to the Fast Track: Why would I pay £29 for a 5 working day build when their website estimates 6-8 working days? Going back to when I ordered it, if I knew that it would be this long before my PC is even built I might've got the Fast Track, but when they're advertising a 6-8 working day standard build, you'd be stupid to pay for FT.
EDIT: The estimate is now 7-9 working days, but does it really matter? It's still only a fraction of what people including myself are waiting.
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keynes
Multiverse Poster
The website also mentions estimate, I don't think it is stupid just less hassle if you are impatient. My first build took like 20 working days and for the next one I just went for fast track.
LaPutaEspada
Active member
Estimates are generally close to the actual result. If your first build took 20 working days when the site probably estimated less than half of that, that is completely misleading and false advertising.
The reason why I say purchasing FT would be stupid is because, as a potential customer, I'm looking at an estimate of 7-9 working days for my PC to be dispatched to me. Who (unless the PC is needed very desperately), believing that statistic to be accurate, would spend £29 to shave 3-4 days off of their build time?
Looking back, if the website told me that the average build took something like 16-18 working days, I would have purchased the 5 day fast track without a second thought.
I consider myself patient, however I was patient to wait 6-8 working days. Waiting potentially 20 is pushing it.
LaPutaEspada
Active member
SWEET BABY JESUS
btw I've emailed them about their estimates because theyre so inaccurate, just to try and help out other people in my situation.
Presuming no issues in testing I'd expect you to have it Thursday (maybe) or Friday
Note: I don't actually know the times - so I'm basing this on what I've seen on my own orders and comments from other people.
LaPutaEspada
Active member
Presuming no issues in testing I'd expect you to have it Thursday (maybe) or Friday
Note: I don't actually know the times - so I'm basing this on what I've seen on my own orders and comments from other people.
FeelsGoodMan
Hope Mulligan and caponix both got out of PP too.
Had response to my email, it may be in the build section next Monday 25/07. Oh so not impressed with this awful company. They have no regard for customer service at all. I looked into cancelling it,but again they are difficult, needs to be in writing or email. Then I couldn't believe it when it said you would get your refund within 14 days, considering they took the payment in two days this is a bloody disgrace, as I haven't even received the computer and it's not been built yet the refund should be as quick as the made payment. Very reluctantly I have decided to wait
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LaPutaEspada
Active member
Oh crap, sorry to hear man
I'm guessing it's due to the complicity of our builds, yours is a beast compared to mine.
Completely agree. Have sent them a long email earlier telling them that what they're doing is false advertising and misleads customers. Be sure to write a review on their site about the service you received, it definitely isn't getting left out of mine. If you're interested in seeing what I wrote, send me a PM, it's pretty damn long.
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This is all pretty standard policy for most online companies. They need proof of you requesting a refund for legal reasons and the refund of the payment itself usually has to be approved by a few different people. Even an automated system like Amazon can take a week to get the refund.
SpyderTracks
We love you Ukraine
I'm sorry but I think this thread is promoting uneducated views of the order process. You're ordering your systems at what may well be the most waited for moment in Graphics card history since early 2000's, perhaps even earlier. Demand is MASSIVE at the moment, and stocks are short, so delays are totally expected.
As previously stated and as highlighted on the website, any indication of a build time is an estimate. You need to appreciate that PCS are under heavy loads at the moment and doing the best they can.
As Wozza says also, any order cancellation and refund always takes time. This isn't an off the shelf product you're ordering, it's a custom build, therefor there are a lot more hoops they have to consider when cancelling a build than a normal purchase. 14 days is totally standard.
If you're that upset with the service, cancel.
As previously stated and as highlighted on the website, any indication of a build time is an estimate. You need to appreciate that PCS are under heavy loads at the moment and doing the best they can.
As Wozza says also, any order cancellation and refund always takes time. This isn't an off the shelf product you're ordering, it's a custom build, therefor there are a lot more hoops they have to consider when cancelling a build than a normal purchase. 14 days is totally standard.
If you're that upset with the service, cancel.
Since this rant I have had time to calm down a bit and in retrospect I think I have probably been a bit to harsh with some of my comments,they have come highly recommended for the build quality, and I do understand sometimes it's difficult to give exact build times, I do think some sort of notification should be given when ordering,if there experiencing delays through work loads or missing components, if this had been noted when I made the purchase I probably wouldn't have even been posting on this Forum. I am just going to have to accept things, it's still disappointing though, but in retrospect my comments were not really fair.
ubuysa
The BSOD Doctor
+rep given for a very reasonable comment.
We all of us understand how frustrating it is to wait for you new rig to be built, we've all been there. It is important to understand however, that when you buy from PCS it's not like buying from PC World. At PCS you get exactly what you want, at a very fair price, and it's built and tested in the fastest time that PCS can manage. But there is always going to be a wait, that's a necessary price of buying a custom built computer - from anyone.
I have no idea how many people work for PCS (I don't work for them) but I would expect that just about every employee has been selected for their skills at building and testing computers. Were they to employ an additional person just to handle customer service the cost of that (non building/testing) person would have to be paid for in increased costs to us, the customers. I reckon that's it much better to wait one or two weeks (or even longer if they are very busy) for my computer to be built at a price that's reasonable than it is to have to pay extra for my computer so that someone can send me touchy-feely emails explaining why it's taking much longer than expected to build.
I've had my latest PCS laptop for over 3 years now (trouble free I might add) and I can remember the agonising wait for it to be built. But that waiting time has faded into the past now. In fact, I was so blown away by the build quality and performance of my new laptop that I forgot all about the build wait in the first 30 seconds of use!
My point in this long (and probably rambling) dialogue is that if you buy from PCS you will have to wait whilst it's built. Mostly the wait is fairly short, but if they are very busy (coming up to Christmas for example) or if new components have been released (new GPU's at the moment) or if parts are just not in stock, then the wait will be longer. You can rest assured that the staff at PCS are not sitting around playing cards in the corner giggling at the long wait they're making you suffer. It takes as long as it takes. Yes, it would be very nice to have someone keep you up to date on exactly what's happening with your build, especially if it's delayed, but I very much doubt that most of us are willing to pay extra for that.
Good news its gone from Pre Production, to In build, and into Testing today, so i should definatley take delivery next week, could be the rapid movment is because its a fairly basic build. i5 / 250 gb SSD / 3 gb HD / 8 gb mem / no graphics card as i dont play games on it, just wanted something quick and reliable.I do feel a bit mean now re my rant yesterday, probably need a bit more patience, do get told this by her indoors on many occasions ;-)
LaPutaEspada
Active member
Nice one! Mine's been dispatched, will have it tomorrow
@Mulligan any more news on yours?