Brand new PC out of the PCS box is crashing !

[Stephen_UK]

Good evening all!

I received my PC last week from PCS - it’s been in the courier box there for the best part of 9 days after being delivered due to IRL commitments, but today i decided it was time and i unboxed it to set it up!

I’ve plugged in 2 brand new AOC monitors as well, but now seem to getting a start up beeping error.

Specs below:

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Promotional Item
Processor (CPU)
AMD Ryzen 7 9800X3D Eight Core CPU (Up to 5.2GHz/104MB w/3D V-CACHE/AM5)
Motherboard
GIGABYTE X870E AORUS ELITE WIFI7 (AM5, DDR5, M.2 PCIe 5.0, Wi-Fi 7)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
12GB XFX RADEON™ RX 7700 XT SWFT - HDMI, 3 x DP
1st M.2 SSD Drive
1TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
2nd M.2 SSD Drive
4TB CORSAIR MP600 PRO NVMe PCIe M.2 SSD (up to 7000 MB/R, 6850 MB/W)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H115i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
NONE
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence

Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days

The beeps are REALLY fast but it’s one long beep by 3 short beeps. When googling it, it looks like it could be a GPU issue?

Would you recommend i contact PCS urgently tomorrow, or would you have any other recommendations before i have to do that?

Any help would be appreciated!

Thanks

Stephen

 

[Stephen_UK]

BTW, both monitors say “no signal” on them, which makes me even more worried it’s the GPU!

 

[Stephen_UK]

I’ve tried to reseat the ram, i managed to get one monitor to work for a whole 30 seconds, i clicked “English (united kingdom) PC then shut down randomly again on it’s own and was beeping at me again, and ever since it’s booting into BIOS stating a boot failure has occurred, i’ve tried other keyboards/mice as mine were abit upmarket and it doesn’t allow me to do much (gives 3 options, but clicking on them with a mouse does nothing, and i click other items within the BIOS window and this also does nothing)

Any advice would be appreciated

 

[ubuysa]

Stuff can move in transit so reaseating the RAM was wise. I would suggest reseating the graphics card as well. You might also reseat the M.2 drives - without damaging the heatsink pads if you can. Also check all connectors and cables - at both ends.

 

[Stephen_UK]

Alright PCS Confirmed after some troubleshooting its a faulty GPU - they are taking the PC Back to get repaired.

Anyone know anything with event viewer? my old pc seems to be randomly crashing again

 

[ubuysa]

Yes I do.

Can you please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the necessary troubleshooting data , in addition to the event logs. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.