Brand New Gaming PC Problems - Crashing, Rebooting, etc

[RebekahStarks688]

Hello,

Have recently just purchased a brand new gaming pc from PC Specialist. For the first day, the pc was running fine with no issue.

A day later and it is pretty much unusable. It started with a brief crash while playing world of warcraft. A few hours later, I was getting repeated black screens and loss of feed to monitor for a few seconds with feed and picture then resuming. A little while after, this persisted but after the loss of picture, the PC would then start to reboot itself. After this, it would just begin outright crashing. Upon further reboots, the display resolution would be zoomed in at times, and at other times, green lines and dots all over the screen, as well as slower performance.

Specs are:

CPU: Ryzen 5 3600 Six Core
Motherboard: Gigabyte X570S UD: ATX
RAM: 32GB Corsair
GPU: Nvidia Geforce RTX 3060 12G
SSD: 512GB
HDD: 2TB
PSU: 550W Corsair
Windows 11

Completely brand new as purchased from PC Specialist.

As far as I am aware, all drivers are up to date , including GPU. All windows updates - done.

Any help would be greatly appreciated.

Thanks.

 

[SpyderTracks]

Hello,

Have recently just purchased a brand new gaming pc from PC Specialist. For the first day, the pc was running fine with no issue.

A day later and it is pretty much unusable. It started with a brief crash while playing world of warcraft. A few hours later, I was getting repeated black screens and loss of feed to monitor for a few seconds with feed and picture then resuming. A little while after, this persisted but after the loss of picture, the PC would then start to reboot itself. After this, it would just begin outright crashing. Upon further reboots, the display resolution would be zoomed in at times, and at other times, green lines and dots all over the screen, as well as slower performance.

Specs are:

CPU: Ryzen 5 3600 Six Core
Motherboard: Gigabyte X570S UD: ATX
RAM: 32GB Corsair
GPU: Nvidia Geforce RTX 3060 12G
SSD: 512GB
HDD: 2TB
PSU: 550W Corsair
Windows 11

Completely brand new as purchased from PC Specialist.

As far as I am aware, all drivers are up to date , including GPU. All windows updates - done.

Any help would be greatly appreciated.

Thanks.

Could you post your full specs from the order page?

 

[RebekahStarks688]

Could you post your full specs from the order page?

Hi, thanks for your reply. Apologies for my denseness but is there a proper way of importing that over rather than typing it all out as I'm seeing in other threads that others are importing that over?

Cheers

 

[SpyderTracks]

Hi, thanks for your reply. Apologies for my denseness but is there a proper way of importing that over rather than typing it all out as I'm seeing in other threads that others are importing that over?

Cheers

Just copy and paste

 

[ThoRob]

There is a button which says post to Forum. That opens it up in a format that can be copy and pasted.

 

[SpyderTracks]

There is a button which says post to Forum. That opens it up in a format that can be copy and pasted.

That won't include any amendments though, best to copy and paste from the order page.

 

[RebekahStarks688]

Case
PCS SPECTRUM RGB MID TOWER CASE (WHITE/PINK)
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
GIGABYTE X570S UD: ATX (USB 3.2 Gen 1, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2666MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
1st Storage Drive
512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


Thanks for the replies.

 

[SpyderTracks]

Case
PCS SPECTRUM RGB MID TOWER CASE (WHITE/PINK)
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
GIGABYTE X570S UD: ATX (USB 3.2 Gen 1, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2666MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
1st Storage Drive
512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


Thanks for the replies.

Can you post a screenshot of your Windows update page?

You'll need to fully uninstall bullguard

 

[RebekahStarks688]

Can you post a screenshot of your Windows update page?

You'll need to fully uninstall bullguard

I've fully uninstalled bullguard.

 

[SpyderTracks]

I've fully uninstalled bullguard.

Can you also go to the advanced bit and check for optional drivers?

 

[RebekahStarks688]

I assume I'll need to download these?

 

[SpyderTracks]

I assume I'll need to download these?

Yes, those are drivers, the system isn't configured without them

 

[RebekahStarks688]

I've downloaded and installed. I'm guessing this should resolve my issues?

I really appreciate your help and responses btw

 

[RebekahStarks688]

So I've done all this and issues are still persisting while gaming. The screen has gone black, the PC has rebooted but the screen is still black?

 

[SpyderTracks]

So I've done all this and issues are still persisting while gaming. The screen has gone black, the PC has rebooted but the screen is still black?

If you hard power off, leave it for a little while and power on again, does the screen come back on?

 

[RebekahStarks688]

Yes it does but issues still persist after in terms of crashing.

 

[Martinr36]

Have you tried reseating the GPU & RAM

 

[SpyderTracks]

I would also manually install the latest chipset drivers:

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

 

[RebekahStarks688]

Hi Martin. I've now done both of that and it seems to have eliminated that issue(for now) but ever since doing that my fps has dropped from around 90/100 before to 60/70 now?

Spyder will that link work for nvidia too?

 

[SpyderTracks]

Hi Martin. I've now done both of that and it seems to have eliminated that issue(for now) but ever since doing that my fps has dropped from around 90/100 before to 60/70 now?

Spyder will that link work for nvidia too?

It's chupset drivers, nothing to do with graphics.