Brand new computer keeps crashing
- Thread starter jamesGF
- Start date
SpyderTracks
We love you Ukraine
The CPU is going to struggle, it's not really powerful enough for 4k Editing. That's not to say it won't do it, but it will take a while.
DavidGilbert719
Member
IRQL not less or equal can mean a bad / corrupted driver installation (from memory) - i.e. pc software that tells hardware (like a camera) how to work on the PC
Driver portion must be nonpaged sounds like it follows on from this as it sounds as though the driver is trying to write into the PC pagefile / memory but shouldn't hence the error.
TL;DR looks like the issue is software / driver related so reinstalling the graphics driver is a good idea if that has updated and glitched (Radeon drivers can do that occasionally from personal experince)
Driver portion must be nonpaged sounds like it follows on from this as it sounds as though the driver is trying to write into the PC pagefile / memory but shouldn't hence the error.
TL;DR looks like the issue is software / driver related so reinstalling the graphics driver is a good idea if that has updated and glitched (Radeon drivers can do that occasionally from personal experince)
IRQL GT ZERO AT SYSTEM SERVICE
IRQL NOT LESS OR EQUAL
Please help!
Can't believe it but my new computer is still crashing with the above messages, even after doing the DDU advice as recommended
There are no usb devices plugged in when it happens
Windows is up to date
Drivers for the internal ssd and M.2 are up to date
Any advice is greatly appreciated, especially as I can't get through to PC specialist on the phone and they have not returned my calls after leaving messages
Thanks very much!
IRQL NOT LESS OR EQUAL
Please help!
Can't believe it but my new computer is still crashing with the above messages, even after doing the DDU advice as recommended
There are no usb devices plugged in when it happens
Windows is up to date
Drivers for the internal ssd and M.2 are up to date
Any advice is greatly appreciated, especially as I can't get through to PC specialist on the phone and they have not returned my calls after leaving messages
Thanks very much!
I'm in pretty much the same position as you, my build is very similar, I have the 3600X CPU, same GPU, half your ram but same speed and brand, and the 1 TB version of your M.2 drive. The PC is fine until I want to do something on it that actually makes it work, if I'm just web browsing or playing some light indie game it's fine, but when I start playing some modern game is BSOD's or black screen crashes with so many different stop codes i don't even remember them all.
I've done almost everything you can imagine, I've updated and reinstalled every driver known to man, updated firmware, updated BIOS, I even reinstalled Windows from scratch to rule out windows corruption, and it still crashed with nothing on the PC but Windows, fresh drivers, and a game. Right now I'm going to run memtest86 to check if it's RAM damage, but the tech rep I have been speaking to sent me the wrong instructions so still waiting on that.
So far it's been about 3 weeks of back and forth with the PCS tech support and nothing has worked. Starting to get pretty annoyed by it to be quite honest, paid a lot of money for this machine and it wont fulfil a purpose it was built for. At this point if it goes on for much longer I'll just ask PCS for a refund and buy a new machine elsewhere.
I've done almost everything you can imagine, I've updated and reinstalled every driver known to man, updated firmware, updated BIOS, I even reinstalled Windows from scratch to rule out windows corruption, and it still crashed with nothing on the PC but Windows, fresh drivers, and a game. Right now I'm going to run memtest86 to check if it's RAM damage, but the tech rep I have been speaking to sent me the wrong instructions so still waiting on that.
So far it's been about 3 weeks of back and forth with the PCS tech support and nothing has worked. Starting to get pretty annoyed by it to be quite honest, paid a lot of money for this machine and it wont fulfil a purpose it was built for. At this point if it goes on for much longer I'll just ask PCS for a refund and buy a new machine elsewhere.
ubuysa
The BSOD Doctor
This is kind of a multiple reply to those in this thread with BSOD issues.
If a clean install of Windows from bootable media, deleting all existing partitions, and allowing Windows Update to install all drivers, except possibly the NVIDIA driver, still results in BSODs then it's almost certainly a hardware problem.
Stuff does sometimes move in transit, so pop the RAM cards out and reinsert fully. Do the same with all PCIe cards. Remove any M.2 cards and reinsert them.
If that doesn't help download Memtest86 and check your RAM for stability.
If none of that helps you'll need to call PCS I'm afraid.
Via Tapatalk
If a clean install of Windows from bootable media, deleting all existing partitions, and allowing Windows Update to install all drivers, except possibly the NVIDIA driver, still results in BSODs then it's almost certainly a hardware problem.
Stuff does sometimes move in transit, so pop the RAM cards out and reinsert fully. Do the same with all PCIe cards. Remove any M.2 cards and reinsert them.
If that doesn't help download Memtest86 and check your RAM for stability.
If none of that helps you'll need to call PCS I'm afraid.
Via Tapatalk
With all due respect, if it's a hardware problem that's not our responsibility to solve or even check. If I was comfortable with taking apart my computer hardware I would have just bought the parts myself to begin with and assembled it. I barely know what I'm doing with all this software diagnostic stuff they are expecting me to do, I have no idea if I might accidentally break something inside the case while I'm taking it apart. If it turns out that's what they ask me to do when we finally get around to it in maybe a month or so of back and forth, then I'll make them agree to replace anything I might accidentally break before opening the case.
When you pay a premium for professional builds, that's what you should expect. So far I've had nothing but disappointing experiences with PCS and the only reason I'm going so lenient on them at the moment is because of the global issues going on and how overworked I imagine they are right now.
ubuysa
The BSOD Doctor
What makes PCS different is their open case policy. That means that if you do have a problem, and you feel competent to do so, you're free to undertake any problem determination to try and help yourself.
If you don't feel competent or you don't want to do any troubleshooting you're perfectly free to RMA it and have PCS fix it for you under warranty.
The problem with an RMA though is that you're without your PC, for some time. Some basic problem determination by yourself could easily identify a simple fix that avoids the need for an RMA.
With PCS you have a choice. [emoji846]
Via Tapatalk
Honestly at this point I feel like I haven't had a PC since I got it from PCS, so getting it RMA'd would just be another normal day. The level of competence I am at with internal PC harware is knowing what a CPU, GPU and RAM is, anything else and I'm lost. The motherboard and all the different connections look like alien technology to me.
ubuysa
The BSOD Doctor
Everyone is different, though a very large percentage (possibly a majority) of PCS's customers are enthusiasts and gamers who are competent at basic problem determination.
It's extremely unfortunate, and very disappointing, to have your PC develop a fault, or arrive faulty. PCS build huge numbers of PCs and laptops, there is a video of the factory/warehouse on the fora somewhere, it's not two blokes in a shed. Whilst every build should be perfect people make mistakes, and even if the builder makes no mistakes at all electronic components fail and some sadly fail early. A few very early. It's simply impossible for PCS to ship perfect PCs and laptops 100% of the time. Sadly it sounds as though you have one with a fault.
When you contact PCS tell them you're not comfortable doing any problem determination and you want to RMA it. If you do that though, be certain to document exactly what the problems are, exactly how to reproduce them and everything you have done to try and resolve them. PCS have to be able top reproduce the problem on the test bench before they can begin to diagnose it. If they can't reproduce it or they don't know what they're looking for then they can't fix it.
That's why doing what problem determination you can is so useful for you, because you know what the problem looks like.
Again, if you're not happy running Memtest or doing any problem determination that PCS ask, just say so and RMA it immediately. With a full problem description.
The main people on these fora have many decades of experience and a variety of skills between them so that we can offer advice and detailed instructions on how to do as much problem determination as you can handle. The goal is to let you fix the problem yourself and keep the PC. Nobody wants you to be without it whilst PCS fix it. A very large number of apparently serious problems are easily user fixable with a bit of hand-holding. Sometimes cards and connectors come lose in transit, sometimes the initial Windows setup throws a glitch, our purpose on here is to help you fix these minor issues.
That's what worries me, my issues are that it only happens when I'm playing modern games that put the computer under a decent amount of load, and it's unpredictable. Sometimes crashes after 30 mins of gameplay, sometimes 4 hours. Sometimes it's a BSOD, sometimes it just black screen crashes and reboots. Are the PCS guys really going to spend a day gaming to reproduce my problem or are they just going to use some software to simulate it, somehow not find a problem, then send it back without ever booting up a game and then it happens all over again?
Not to mention they are going to charge me for packaging, then charge me again if they don't find a problem, even though it's under collect & return warranty.
ubuysa
The BSOD Doctor
This is exactly why most people ask for help on here and do as much problem determination themselves as possible.
PCS have to be able to reproduce it so it's worth trying to isolate which components are under load when it BSODs.
Charging for packaging is normal. You're expected to save the packaging in case it ever has to go back.
Via Tapatalk
They all are as far as I know. I don't think there is a single component that doesn't do a lot of work when playing a modern game. Also I'm pretty sure I've had every stop code that exists during BSOD, and the tech rep keeps saying they likely point to software issues, which seems impossible to me when it happens on a fresh Windows install.
ubuysa
The BSOD Doctor
There are tools you can use to measure the loads on each component and to see what failures you've been having. I can point you to them if you're interested?
Via Tapatalk