BLUE SCREEN CRASH!!! (Playing games)

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DDMAK93

Member
Hi guys, I am a complete novice when it comes to the technical side of a desktop, I need your help urgently please...
I play games regularly on my PC, but since the day I bought this PC from Currys made my PCSPECIALIST, it hard crashes and shows a bluescreen and reboots its self. I'm sure your all aware what this looks like.... but its now becoming so annoying that I barely play on here anymore. PLEASE if you guys could help in anyway that'd be amazing. I miss gaming without interruptions.

Device name DESKTOP-N6GB34R
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz
Installed RAM 16.0 GB
Device ID 7C245510-753B-4518-95C1-F4085983256E
Product ID 00326-10000-00000-AA609
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Edition Windows 10 Home
Version 21H2
Installed on ‎26/‎11/‎2020
OS build 19044.1415
Experience Windows Feature Experience Pack 120.2212.3920.0
 
SpyderTracks

SpyderTracks

We love you Ukraine
DDMAK93 said:
Hi guys, I am a complete novice when it comes to the technical side of a desktop, I need your help urgently please...
I play games regularly on my PC, but since the day I bought this PC from Currys made my PCSPECIALIST, it hard crashes and shows a bluescreen and reboots its self. I'm sure your all aware what this looks like.... but its now becoming so annoying that I barely play on here anymore. PLEASE if you guys could help in anyway that'd be amazing. I miss gaming without interruptions.

Device name DESKTOP-N6GB34R
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz
Installed RAM 16.0 GB
Device ID 7C245510-753B-4518-95C1-F4085983256E
Product ID 00326-10000-00000-AA609
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Edition Windows 10 Home
Version 21H2
Installed on ‎26/‎11/‎2020
OS build 19044.1415
Experience Windows Feature Experience Pack 120.2212.3920.0
Click to expand...
What PC is it, do you have a link to the page you bought it from?

Can you take a screenshot of your windows update page?
 
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DDMAK93

Member
SpyderTracks said:
What PC is it, do you have a link to the page you bought it from?

Can you take a screenshot of your windows update page?
Click to expand...
1640863726419.png


I bought it in-store this time 2 years ago
 
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DDMAK93

Member
SpyderTracks said:
We need to know the specs otherwise there's not a lot we can do I'm afraid. I'd suggest registering it with PCS which will activate your warranty and give you an online account with your specs.
Click to expand...
Does this help at all

ESL Certified PC2070: 16GB Corsair VENGEANCE 3000MHz, 2TB SEAGATE BARRACUDA HDD, 8GB GEFORCE RTX 2070, Genuine Windows 10 Home, OC Intel Core i7-9700K
 
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ChrisCooney

Silver Level Poster
There are also some things that people are inevitably going to ask for when you're talking about BSODs.

You'll need to look in C:/Windows for a file called MEMORY.DMP - This is a memory dump from when the crash happened and helps people on this forum to identify where the issues are. You can't upload the file directly to the forum, so if you have cloud storage (like Google drive for example) you can host it there and post the link here.

Secondly, if you open up Windows Event Viewer (Type event viewer into the windows search bar). Click on "Custom Views" and click on "Administrative Events", this will detail all the OS events that were occurring in your system. You can then export the custom view using the actions pane on the right hand side. Export this as an XML file and do the same - host it on the cloud and make the link available here.

Next question - do you have any idea of temperatures in your machine when the crash happened? Are you able to easily replicate the crash and under what conditions? Is it some games or all games? Is it only games or is it whenever the computer experiences any load? We're going to need plenty of details if we're to help, but I've been through a number of issues and this forum has come through for me every time, so have faith and be ready to try out a few different things :)

P.S - I don't know SQUAT about my hardware either, so don't worry, the brainiacs here can talk you through.
 
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DDMAK93

Member
ChrisCooney said:
There are also some things that people are inevitably going to ask for when you're talking about BSODs.

You'll need to look in C:/Windows for a file called MEMORY.DMP - This is a memory dump from when the crash happened and helps people on this forum to identify where the issues are. You can't upload the file directly to the forum, so if you have cloud storage (like Google drive for example) you can host it there and post the link here.

Secondly, if you open up Windows Event Viewer (Type event viewer into the windows search bar). Click on "Custom Views" and click on "Administrative Events", this will detail all the OS events that were occurring in your system. You can then export the custom view using the actions pane on the right hand side. Export this as an XML file and do the same - host it on the cloud and make the link available here.

Next question - do you have any idea of temperatures in your machine when the crash happened? Are you able to easily replicate the crash and under what conditions? Is it some games or all games? Is it only games or is it whenever the computer experiences any load? We're going to need plenty of details if we're to help, but I've been through a number of issues and this forum has come through for me every time, so have faith and be ready to try out a few different things :)

P.S - I don't know SQUAT about my hardware either, so don't worry, the brainiacs here can talk you through.
Click to expand...
Hi thanks for the reply and reassuring me.

I have searched for the MEMORY.DMP file and its telling me I don't have access to it....?

but I have managed to do the 2nd thing you asked of me https://drive.google.com/file/d/1Mly64dhPEHUNm6zycvYr2ob927u8KbRt/view?usp=sharing

& yeah i use core temp it seems to be fine..... but again not 100% sure
 
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ChrisCooney

Silver Level Poster
DDMAK93 said:
Hi thanks for the reply and reassuring me.

I have searched for the MEMORY.DMP file and its telling me I don't have access to it....?

but I have managed to do the 2nd thing you asked of me https://drive.google.com/file/d/1Mly64dhPEHUNm6zycvYr2ob927u8KbRt/view?usp=sharing

& yeah i use core temp it seems to be fine..... but again not 100% sure
Click to expand...
Might as well just tell us temperatures your CPU & GPU are reaching.

You'll need to open File Explorer as an administrator if you want to do anything with it, as it's a file that's written with admin permissions. The MEMORY.DMP file is quite an important one for us as it tells us what was happening in the machine at the time of the BSOD :)
 
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ChrisCooney

Silver Level Poster
DDMAK93 said:
Hi thanks for the reply and reassuring me.

I have searched for the MEMORY.DMP file and its telling me I don't have access to it....?

but I have managed to do the 2nd thing you asked of me https://drive.google.com/file/d/1Mly64dhPEHUNm6zycvYr2ob927u8KbRt/view?usp=sharing

& yeah i use core temp it seems to be fine..... but again not 100% sure
Click to expand...
Also you'll need to create shareable google drive link that gives anyone with access the ability to download your event viewer files, otherwise I can't get access to it :)
 
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DDMAK93

Member
ChrisCooney said:
Also you'll need to create shareable google drive link that gives anyone with access the ability to download your event viewer files, otherwise I can't get access to it :)
Click to expand...
I have updated the link, I'm also the administrator on this comp but its still not letting me open the dump file to share with you all
 
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ChrisCooney

Silver Level Poster
DDMAK93 said:
I have updated the link, I'm also the administrator on this comp but its still not letting me open the dump file to share with you all
Click to expand...
My apologies on the event viewer stuff - I gave you the wrong instructions (I'm still in training!)

Could you rather "Save All Events in Custom View As..." and save them as a CSV file please? My apologies.
 
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DDMAK93

Member
I have just found out that this was one of the error messages

The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

after removing the headset from the USB its still crashing.
 
SpyderTracks

SpyderTracks

We love you Ukraine
DDMAK93 said:
I have just found out that this was one of the error messages

The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

after removing the headset from the USB its still crashing.
Click to expand...
What headset are you using? The driver will be loading weather it's plugged in or not, you'd need to uninstall the driver or update it to a stable one.
 
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DDMAK93

Member
SpyderTracks said:
What headset are you using? The driver will be loading weather it's plugged in or not, you'd need to uninstall the driver or update it to a stable one
Click to expand...
I'm using the hyperx cloud2, I don't remember installing any soft wear for it though? how do i go about uninstalling the driver?
 
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DDMAK93

Member
Hi guys, just an update.....

I reinstalled windows 10 to see if this would improve my blue screen but its still crashing I'm going to leave the crash report here with a link if you could please help me that'd be great. I hate the fact I've paid so much money for this computer just to talk on forum and email!

I cant even get an hours worth of gaming in!

Crash after reinstalling windows.evtx

drive.google.com drive.google.com
 
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