Hi all! First time bios updater. Gotten stuck
I’ve followed PC specialist (Dale) instructions in the email below.
I left the machine to update - the progress bar in bios moving quite happily.
Ive returned almost an hour later & the pc is on the state shown in the picture. The two internal lights on, power switch lit but nothing on my monitors. It won’t respond to mouse shake or a tap on the keyboard.
I’m VERY reluctant to switch it off & on for fear of messing with the bios update.
USB stick still in machine btw.
Could you advise what I should do?
“
Please see attached and below the most recent PCS BIOS version that we have. There is a newer version from ASUS directly if required.
You will need a blank USB to extract the contents onto. To update your BIOS please follow the below instructions:
The system will likely restart twice and can take up to 30 minutes to complete. Please DO NOT touch or interact with the machine whilst the flash is taking place, as it can potentially fail, which can result in the motherboard being entirely non-functional/damaged.”
Case
FRACTAL MESHIFY C BLACK GAMING CASE (Window)
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 2500MB/W)
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
RAID
RAID 1 (MIRRORED VOLUME - 2 x same size & model HDD / SSD)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1 x 120mm Thermaltake TOUGHFAN 12 Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Streaming Accessories
Elgato Stream Deck XL
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
I’ve followed PC specialist (Dale) instructions in the email below.
I left the machine to update - the progress bar in bios moving quite happily.
Ive returned almost an hour later & the pc is on the state shown in the picture. The two internal lights on, power switch lit but nothing on my monitors. It won’t respond to mouse shake or a tap on the keyboard.
I’m VERY reluctant to switch it off & on for fear of messing with the bios update.
USB stick still in machine btw.
Could you advise what I should do?
“
Please see attached and below the most recent PCS BIOS version that we have. There is a newer version from ASUS directly if required.
You will need a blank USB to extract the contents onto. To update your BIOS please follow the below instructions:
- Insert the USB with the BIOS files on it into one of the USB 2 ports (the black ones) on the rear of the computer
- Tap F2 repeatedly on start up to access the BIOS
- Press F7 to go into advanced mode (if already in advanced mode, please ignore)
- Select Tools
- Select EZ Flash
- Select your USB stick and locate the .CAB/.CAP file (the BIOS file that you extracted earlier)
- Confirm the upgrade and let the machine flash itself.
The system will likely restart twice and can take up to 30 minutes to complete. Please DO NOT touch or interact with the machine whilst the flash is taking place, as it can potentially fail, which can result in the motherboard being entirely non-functional/damaged.”
Case
FRACTAL MESHIFY C BLACK GAMING CASE (Window)
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 2500MB/W)
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
RAID
RAID 1 (MIRRORED VOLUME - 2 x same size & model HDD / SSD)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1 x 120mm Thermaltake TOUGHFAN 12 Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Streaming Accessories
Elgato Stream Deck XL
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo