An error with the payment despite money leaving my bank account
- Thread starter MoonIsB
- Start date
Right, btw is there a way to change to PO box on the invoice address, for some reason it only put in half of what i wanted, though the rest of the address is right and my other delivery is completely correct does it matter?
If you cant do it in your order details you'll need to talk to PCS, ask them about both things at the same time
Alright I sent them a message online about it, will see how that goesIf you cant do it in your order details you'll need to talk to PCS, ask them about both things at the same time
If you can, phoning will be a lot quicker, not sure how long the messaging system through your account will take, but I know emails have upto about a weeks turnaround at the mo (covid, supply shortages etc).
Edit: I believe when phoning, that first thing is probably the best time to get the shortest queue, but that may obviously change
Edit: I believe when phoning, that first thing is probably the best time to get the shortest queue, but that may obviously change
Yeah I'll give them a call tomorrow I think probably best to try right in the morning
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Deleted member 17413
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Debits work in two steps, the first ringfences the money, the second is the money being collected by the party thats being paid.
If the order hasnt gone through, which you can look at your PCS account to see as it shows you yours orders, it will still have ring fenced the money in your account and so wont show on your active balance.
If the order hasnt processed, then PCS arent going to have an authorisation token to pick up that money, so it stays in your account and the ringfencing basically times out, so the money reappears. Process can take a few days though, which is annoying, but nothing PCS can do about that. Thats just how debits work. Loosely speaking.
If the order hasnt gone through, which you can look at your PCS account to see as it shows you yours orders, it will still have ring fenced the money in your account and so wont show on your active balance.
If the order hasnt processed, then PCS arent going to have an authorisation token to pick up that money, so it stays in your account and the ringfencing basically times out, so the money reappears. Process can take a few days though, which is annoying, but nothing PCS can do about that. Thats just how debits work. Loosely speaking.
Says it's in progress, would i need ot wait for that?
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Deleted member 17413
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Normally, this would not be visable to a customer.... You may see last active balance and active balance, but ring fenced amounts arent normally visable to bank customers.
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Deleted member 17413
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You just have to wait.... did you pay on a credit card?
Bhuna50
Author Level
It depends who you bank with now
Yeah I didn't know that just a bit nervous about this all, and yeah i paid by debit card
Yeah I bank with an Irish band so I highly doubt its gonna be instantaneous just a bit nervous XD
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Deleted member 17413
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Have you gone into yoru PCS account to see what it shows you there?
Yeah it says awaiting card payment
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Deleted member 17413
Guest
Then yeah, you are just stuck.
It happens sometimes, and its a failsafe in the debit system theres nothing you can do but wait. It can take a few days to release, but your money wont just vanish.
Guess it's just a waiting game, still gonna have to call about my invoice address but I'd assume they can change it if the money wasn't even accepted by then
U2 or The Corrs?
In all seriousness, I’m sure it’ll be fine on both fronts after a phone call, shouldn’t be too difficult to resolve 🙂👍
Martinr36
MOST VALUED CONTRIBUTOR
yeah on my nationwide account I can see pending transactions
Any idea what their number is their 0333 011 7000 number is just timing out