Adobe Premiere Pro not performing on new build

[EdanC]

Hi, apologies if this isn't in the right topic. Or applicable for a response, but all help is appreciated!
I've recently received my new build which was based on Pugent Systems recommendations for Adobe Premiere Pro CC.
My requirements where to playback Canon Cinemaraw Light at full resolution. Pugents benchmarks showed that with a 32core Threadripper (amongst other things) will comfortably give me full resolution playback.
reference: https://www.pugetsystems.com/labs/a...ntel-Core-10th-Gen-vs-AMD-Ryzen-3rd-Gen-1763/

However, after setting up the computer, I updated the Windows OS, updated to latest Nvidia drivers and latest Adobe CC, I can't even get playback from 1/16 of the resolution. My old 2014 iMac can playback at 1/2 no issues.
In the performance tab, I can see that CPU usage is around 5%, so it's not really working at all? I have no clue.

So, with absolute thankfulness to anyone who can assist, what can I do to diagnose this issue? I've been with Mac for 10 years, so I'm fresh into Windows again.


My PC build:
Case
FRACTAL DEFINE 7 XL BLACK QUIET TOWER CASE
Overclocked CPU
Overclocked AMD Threadripper 3970X 32 Core (3.7GHz @ up to 4.3GHz)
Motherboard
ASUS® ROG ZENITH II EXTREME ALPHA (DDR4, Wi-Fi 6, CrossFireX/SLI) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3600MHz (8 x 8GB)
Graphics Card
11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Power Supply
CORSAIR 1200W HX SERIES™ MODULAR 80 PLUS® PLATINUM, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid ML360 RGB TR4 High Performance Liquid Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 22 to 24 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

I’m afraid this is likely to be software related rather than hardware. I came across another very similar entry in the adobe forums but unfortunately with no answer, I’d suggest posting there for some targeted advice, I’m not sure this is our sort of area of expertise:

Canon Raw Light Real Time Playback - System Requirements?

I can't playback Canon Raw files from a C200 even at 1/16th resolution in Premiere. Playback is just fine in the Canon Raw Development tool. I have tried the following builds Build 1: CPU: Threadripper 1950X GPU: 1080ti RAM: 128Gb Storage and Cache: m.2 drives Build 2: CPU: i7 7700K GPU...

community.adobe.com

 

[Haggar]

I know this thread is a little old, but..... I had the same issues with premiere + H.265 was no suported despite the HEVC Codec being installed. My solution was to try DaVinci Resolve. It works a dream UHD H.265 no problem at all. 4k video processes output at 75 frames/sec.

Hope this helps.

PS my PC spec is not as nice as the OP either! Try it.

 

[Luffy]

How good is DaVinci Resolve? I know it very well but have never tried the actual application

 

[Haggar]

I like it a lot. Rather than me go through whats better, whats worse, try the free version. Its the same as the full studio, but no H.265 and maybe one or two other minor things. Plus its not time limited. Resolve Downloads. There is a learning curve, there was for me. But, well worth it.

 

[RobSas]

How good is DaVinci Resolve? I know it very well but have never tried the actual application

I tried V17 beta today and like it, especially the node editor in the Fusion section. I think with some more familiarisation it may be able to replace my Adobe Creative Cloud subscription as most of my work happens in Blender.