Adjust Brightness bar doesn't work
- Thread starter AdrRam
- Start date
glad to know. could you please let us know what bios & vbios version you are on?
also it's pretty weird my return arrived earlier than yours, but they are not even repairing it yet. today they told me they are still waiting for a free technician.
SpyderTracks
We love you Ukraine
That’s fantastic! Do you know what they did?
Oh this is weird indeed. Maybe it has to do with out locations as I'm based in the UK? No idea.
I'm not a computer expert sadly, but I did a google search on how to look up my BIOS version. I hope that this is the information you requested:
BIOS Version/Date Insyde Corp. 1.07.04TPCS, 20/04/2020
No idea to be honest.
Finally you can rest your eyes now hahahha, btw i have the same BIOS version so apparently that's not the problem, can you check the vbios please? To do so, download a software called GPU-Z (light and few megabytes) and as soon as you open it you should see a bunch of numbers and labels, you should look for the label "BIOS version" and the number associated with it . Thanks!
Hmm, mine is 90.06.59.00.63 (rtx 2060) and i can't seem to find it on internet, your's in the contrary is, hmmm.
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unfortunately it was the wrong screen panel model was installed in some machines. they fixed mine by replacing it.
NoNastyNick
Bronze Level Poster
Hi Deya,
This actually appears to be a BIOS issue which has now been resolved by another company who also uses the base chassis as this the Nova. Please reach out to PC Specialist and request a BIOS update if you're familiar and happy doing it yourself.
For information - Please see this thread on Reddit which XMG have responded to themselves:
****Removed competitor Links*****
I've had confirmation from ***Competitor**** that this BIOS will also work for our laptops - but please, for the sake of the warranty, awaiting the BIOS from PC Specialist.
Hope this helps.
EDIT: The links have been removed due to containing a subreddit use by a competitor. For ease, the bios which resolves the issue is: 1.07.07.
This actually appears to be a BIOS issue which has now been resolved by another company who also uses the base chassis as this the Nova. Please reach out to PC Specialist and request a BIOS update if you're familiar and happy doing it yourself.
For information - Please see this thread on Reddit which XMG have responded to themselves:
****Removed competitor Links*****
I've had confirmation from ***Competitor**** that this BIOS will also work for our laptops - but please, for the sake of the warranty, awaiting the BIOS from PC Specialist.
Hope this helps.
EDIT: The links have been removed due to containing a subreddit use by a competitor. For ease, the bios which resolves the issue is: 1.07.07.
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ubuysa
The BSOD Doctor
Please all note that if you flash any BIOS without PCS's consent you will almost certainly void your warranty. From the Terms and Conditions:
NoNastyNick
Bronze Level Poster
Hey Ubuysa,
Yea, don't want people invalidating their warranty hence why I said reach out to PCS. They've authorised a BIOS update for myself, just currently waiting for the download!
Stay safe,
Josh
Yea, don't want people invalidating their warranty hence why I said reach out to PCS. They've authorised a BIOS update for myself, just currently waiting for the download!
Stay safe,
Josh
Hi guys I have the same issue I find it frustrating that PCspecialist did not fix that with the newest orders shipped. I just got my order 1-2 weeks ago and I have the same problem. Here are my specs:
Also I would advice all people using pcspecialist services to open their laptos and check if the heat sync screws are screwed in - in my case they were not screwed in at all so the heat sync was holding on the thermal paste only.
I dont want to wait months tho for them to replace my screen. I can see some people suggesting a BIOS flash solution. Do I just need to update to a newer BIOS version or there is a specific BIOS flash for that?
| Chassis & Display | Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) |
| Processor (CPU) | AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4) |
| Memory (RAM) | 64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB) |
| Graphics Card | NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st Storage Drive | 128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W) |
| Memory Card Reader | Integrated Micro-SD Memory Card Reader |
| AC Adaptor | 1 x 230W AC Adaptor |
| Power Cable | 2 x 1 Metre UK Power Cable (Kettle Lead) |
| Battery | Nova Series Detachable 4 Cell Lithium Ion Battery |
| Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
| Sound Card | 2 Channel High Def. Audio + SoundBlaster™ Cinema |
| Bluetooth & Wireless | GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0 |
| USB/Thunderbolt Options | 1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT |
| Keyboard Language | 15" NOVA SERIES UK KEYBOARD |
| Operating System | NO OPERATING SYSTEM REQUIRED |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | NO RECOVERY MEDIA REQUIRED |
| Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Microsoft® Edge (Windows 10 Only) |
| Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
| Webcam | INTEGRATED 1MP HD WEBCAM |
| Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
| Build Time | Standard Build - Approximately 6 to 8 working days |
| Promotional Item | Get Rainbow Six Siege: Gold Edition with select NVIDIA GeForce RTX GPUs!
|
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
Also I would advice all people using pcspecialist services to open their laptos and check if the heat sync screws are screwed in - in my case they were not screwed in at all so the heat sync was holding on the thermal paste only.
I dont want to wait months tho for them to replace my screen. I can see some people suggesting a BIOS flash solution. Do I just need to update to a newer BIOS version or there is a specific BIOS flash for that?
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NoNastyNick
Bronze Level Poster
Hi mate,
You need to get permission from PCS to flash your BIOS - this is so your warranty is not invalidated if there are any issues.
Once you have authorisation - they will send the link to the latest BIOS for you to flash.
Cheers,
Josh
You need to get permission from PCS to flash your BIOS - this is so your warranty is not invalidated if there are any issues.
Once you have authorisation - they will send the link to the latest BIOS for you to flash.
Cheers,
Josh
Yeah, I received the email today after speaking to support on Friday. Brightness adjustment now working. Only difference is the spalsh screen in Post no longer says PCS.
NoNastyNick
Bronze Level Poster
Glad to hear you're now able to see the screen without headaches!
In the grand scheme of things, the splash-screen's only a very short image
