ACPI.sys BSOD Help

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lewthorn

Member
Hello,

I need some help resolving a BSOD I have been getting this morning.

Stop code: SYSTEM_THREAD_EXCEPTION_NOT_FOUND
What failed: ACPI.sys

Sysnative zip:

SysnativeFileCollectionApp.zip

drive.google.com drive.google.com

My PC was working fine last night and I clicked Update & Shut Down before I went to bed. I switched on my PC this morning to the BSOD. I have tried many things on Google already. DISM, sfc /scannow etc.

Had a look at Device Manager and noticed a lot of audio devices had issues. Tried uninstalling them all and restarting to the same issue.

Any help would be massively appreciated.
 
L

lewthorn

Member
Yes it is, although I have added an extra 2 x 8GB of Corsair VENGEANCE DDR4 3600MHz RAM in November '21 and replaced the GPU with the AMD RADEON RX 6600 in March '24. Original specs below:
Case
CORSAIR iCUE 465X RGB GAMING CASE
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready!
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited:
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
lewthorn said:
Yes it is, although I have added an extra 2 x 8GB of Corsair VENGEANCE DDR4 3600MHz RAM in November '21 and replaced the GPU with the AMD RADEON RX 6600 in March '24. Original specs below:
Case
CORSAIR iCUE 465X RGB GAMING CASE
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
down_right_arrow.gif
Promotional Code
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready!
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Click to expand...
Might be an idea to remove your windows key before it gets stolen
 
Last edited by a moderator:
SpyderTracks

SpyderTracks

We love you Ukraine
Try booting into safe mode, see if there's any instability in there, if there isn't, it's almost certainly a driver issue

Boot into Safe Mode: Restart your computer and keep pressing F8 or Shift + F8 to enter Safe Mode. This will load Windows with minimal drivers and services, which can help you determine if the issue is caused by a driver.
 
ubuysa

ubuysa

The BSOD Doctor
All of those dumps are pretty near identical and all are 0x7E bugchecks (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) which is a really common bugcheck. However, they all fail with a 0xC0000005 exception code, indicating an invalid memory reference. That always makes me look at RAM before looking anywhere else - and you're using mismatched RAM.

You have the two original sticks of Corsair CM4X8GD3600C18K2D and the two new sticks you added of Corsair CMK16GX4M2D3600C18. On the face of it they look similar, but they're not. Their SPD (native) speeds are different and their SPD timings are different too.

It's NEVER wise to mix RAM, it often leads to all sorts of strange issues. The first thing I would suggest then is to remove the two new RAM sticks and run on the original pair. If it's stable on that RAM then you need to sell your new sticks. If you need more RAM then buy a pack of matched sticks for the total RAM you need.

If it still BSODs on just the original RAM then run the Sysnative data collection app again and upload the new output file.
 
ubuysa

ubuysa

The BSOD Doctor
Have you reinstalled Windows since you took delivery of this PC? I ask because there are several devices missing drivers...
Code: 
Intel(R) Wi-Fi 6 AX200 160MHz    PCI\VEN_8086&DEV_2723&SUBSYS_00848086&REV_1A\6&13EE9B71&0&0018000A    37
Microsoft Hyper-V Virtual Machine Bus Provider    ROOT\VMBUS\0000    This device is not working properly because Windows cannot load the drivers required for this device.
Microsoft Hyper-V Virtualization Infrastructure Driver    ROOT\VID\0000    This device is not working properly because Windows cannot load the drivers required for this device.
Microsoft Hyper-V PCI Server    ROOT\VPCIVSP\0000    This device is not working properly because Windows cannot load the drivers required for this device.
Microsoft Hyper-V Virtual Disk Server    ROOT\STORVSP\0000    This device is not working properly because Windows cannot load the drivers required for this device.
Realtek High Definition Audio    HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_10438797&REV_1000\5&28911AA7&0&0001    This device is not working properly because Windows cannot load the drivers required for this device.
The Hype-V drivers are most likely part of the chipset package, but the AX200 and HdAudio drivers will be separate. All these drivers would have been installed by PCS when you first took delivery.

The dumps, including the most recent one, show PnP devices being accessed, usually these are USB attached devices, but some are internal and I don;t see any USB drivers called. There are many calls to the Windows Wdf01000.sys driver, which is the root driver for the Windows Driver Foundation. Many driver are written using WDF libraries and Wdf01000.sys manages all these calls. This could also be a flaky WDF driver.

All the BSODs fail on an ACPI functions call. ACPI is the Advanced Configuration and Power Interface, which suggests the issue may be device power related. I'd like you to unplug all USB devices, except mouse and keyboard, and see whether the BSODs continue. If you use a wireless mouse and/or keyboard then replace the batteries.

Let me know about the missing drivers above and we'll talk about what to do next once they are installed.
 
L

lewthorn

Member
Well I updated to Windows 11 but that was a while ago now but I haven't done a fresh install. I did try unplugging all USB devices before I posted here as I thought similar but I still got BSOD but I can do it again if you would like to see the Sysnative data files?
 
ubuysa

ubuysa

The BSOD Doctor
I'm puzzled then why those devices are missing drivers? PCS wouldn't have shipped it like that. The problem for me with those missing drivers is that it calls into question the stability of your Windows system.

Do please run the Sysnative data collector app again and upload the new output. Please also tell me the date when all USB devices were disconnected and you had a BSOD, I want to look at that dump(s) specifically.

@SpyderTracks what's your opinion on the suitability of both the PSU and the AIO in that build?
 
L

lewthorn

Member
ubuysa said:
I'm puzzled then why those devices are missing drivers? PCS wouldn't have shipped it like that. The problem for me with those missing drivers is that it calls into question the stability of your Windows system.

Do please run the Sysnative data collector app again and upload the new output. Please also tell me the date when all USB devices were disconnected and you had a BSOD, I want to look at that dump(s) specifically.

@SpyderTracks what's your opinion on the suitability of both the PSU and the AIO in that build?
Click to expand...
This Sysnative data collector app was run in Safe Mode if that makes a difference? When I turn off CPU Virtualisation in the BIOS as a workaround and my PC starts normally there are no issues with those drivers.

Just restarted with only mouse and keyboard connected and got BSOD, here is the latest from the Sysnative data collector:

SysnativeFileCollectionApp v3.zip

drive.google.com drive.google.com

Note that I reinstalled the WiFi driver last night and the HD Audio driver this morning before that restart.
 
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SpyderTracks

SpyderTracks

We love you Ukraine
ubuysa said:
@SpyderTracks what's your opinion on the suitability of both the PSU and the AIO in that build?
Click to expand...
The RX6600 requires 450w min, on an ATX2 PSU to be completely safe with transient spikes you’d want a 900w ATX2 PSU or 550w ATX3.

That PSU is ATX2 so it could unquestionably be a factor.

The AIO is fine for the 5800x

The windows definitely seems borked to me though
 
ubuysa

ubuysa

The BSOD Doctor
I did wonder about that PSU, particularly as all the dumps, including the latest, fail in ACPI. How old is this system? If @SpyderTracks thinks that your PSU may be on the small side it's probably been working at near its peak power since you had the PC, that may cause it to start to become unstable after some time.

That said, all the dumps are 0x7E bugchecks, with an exception code of 0xC0000005 which indicates an invalid memory access. Your RAM is overclocked to its design speed of 3600MHz, but with BSODs we always want all overclocks removed. Can you please go into the BIOS setup and locate the DOCP/XMP profile for the RAM overclock. Please disable the RAM overclock profile so that the RAM runs at its native (SPD) speed of 2666MHz. I'd like to see whether it's stable at that speed.

I'd also like you to open an elevated command prompt and enter the following command...
Code: 
dism /online /cleanup-image /restorehealth
If that returns an error then stop and let us know, otherwise run the following command...
Code: 
sfc /scannow
If that reports error found but fixed then reboot and run the sfc command again.

If it still BSODs with no RAM overclock I'll get you to enable Driver Verifier, but I will give you specific instructions on how to do that, so please wait for me to give you those.
 
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L

lewthorn

Member
ubuysa said:
I did wonder about that PSU, particularly as all the dumps, including the latest, fail in ACPI. How old is this system? If @SpyderTracks thinks that your PSU may be on the small side it's probably been working at near its peak power since you had the PC, that may cause it to start to become unstable after some time.
Click to expand...
It's 4 years old. The GPU was only replaced this year though, was previously running a 1660 Super.
ubuysa said:
That said, all the dumps are 0x7E bugchecks, with an exception code of 0xC0000005 which indicates an invalid memory access. Your RAM is overclocked to its design speed of 3600MHz, but with BSODs we always want all overclocks removed. Can you please go into the BIOS setup and locate the DOCP/XMP profile for the RAM overclock. Please disable the RAM overclock profile so that the RAM runs at its native (SPD) speed of 2666MHz. I'd like to see whether it's stable at that speed.
Click to expand...
I disabled RAM overclock and it still BSODs.
ubuysa said:
I'd also like you to open an elevated command prompt and enter the following command...
Code: 
dism /online /cleanup-image /restorehealth
If that returns an error then stop and let us know, otherwise run the following command...
Code: 
sfc /scannow
If that reports error found but fixed then reboot and run the sfc command again.
Click to expand...
Where should I run this in command prompt? As in, on the troubleshoot options after 3 failed boots? Or in Safe Mode? Or when my PC has booted with virtualisation off?

I did try running it in the troubleshoot options after 3 failed boots and got Error 87, the cleanup-image option is unknown.
 
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