A question regarding system overheat/temperatures (focusing on cpu)

[Ellie_Tay]

Hello,

I throttled down my case fans to 50% to avoid excessive noise and was running monster hunter world on maxed out settings to test the system. In short, my pc turned off. I assumed it was temperature related and removed the fan throttling.

I've now played the same game on the same settings and the GPU was at a reasonable temperature. I also ran a stress test using the trial version of AIDA64 extreme.

The results I had on screen from the program I've been using to monitor the temperature of my cpu (HWinfo64) gave an average of 70 degrees Celsius and a max of 88 degrees Celsius.

I have not added additional fans to the case (currently one at the back, top and front. I am using stock fans for both the case and the AMD cpu.
Is this a safe temperature to be running my system at? if not do I need to consider replacing/adding fans? what would you recommend?

Thanks in advance for any feedback. Specs are below.

Specs:
Case LIAN LI LANCOOL II GAMING CASE
Processor (CPU) AMD Ryzen 5 3600XT Six Core CPU (4.5GHz/35MB CACHE/AM4)

Motherboard ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready
Memory (RAM) 4GB Corsair VENGEANCE DDR4 2400MHz (1 x 4GB)
Graphics Card ASUS Strix RTX 2070 Super
1st M.2 SSD Drive 512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

 

[Ellie_Tay]

Update: I decided to play some Alien Isolation instead. My pc turned off after around an hour of play. It took three attempts to get passed bios, it continuously froze on the "press F2 for bios"

It seems to me that the CPU is overheating and causing problems with restarts & obviously, freezing. I'm open to other possibilities but this seems to be re-occuring when under stress. I've had the pc for a few days under small loads and it's been fine to this point.

I am now becoming increasingly concerned for the components.
Again, any advice/feedback would be appreciated.

 

[Deleted member 17413]

Personally I dont think the solution is to throttle fans, if they are too noisy then replace for sure, but when running games etc you dont want to limit their cooling capacity.

Looking at the specs this isnt an old build either? All looks like current parts in the spec.
I wouldnt expect it to be having these kind of issues, what cooler is in there? Do you know what the stock fans are too?

With games, the GPU would normally be producing the most amount of heat as it will be doing most the work, could it be the whole case is warming up and then thats the source of the problem, rather than just the CPU? Whats it like if you run it with the side panel off (Lian Li has a side window if I remember?)

 

[SpyderTracks]

As @sibun1 says, if you turn fans down by 50%, you turn cooling potential down by 50%, so it's GOING to overheat, that's not something you can do without consequences.

 

[Ellie_Tay]

Personally I dont think the solution is to throttle fans, if they are too noisy then replace for sure, but when running games etc you dont want to limit their cooling capacity.

Looking at the specs this isnt an old build either? All looks like current parts in the spec.
I wouldnt expect it to be having these kind of issues, what cooler is in there? Do you know what the stock fans are too?

With games, the GPU would normally be producing the most amount of heat as it will be doing most the work, could it be the whole case is warming up and then thats the source of the problem, rather than just the CPU? Whats it like if you run it with the side panel off (Lin Li has a side window if I remember?)

The components aren’t old no, I had the build delivered last week. I wouldn’t expect to have this issue no because I would assume without any overclocking (which I don’t do) the cpu fan should reduce the heat to an acceptable level. The fan for the cpu is the amd wraith max.

I opened the side panel briefly (around two minutes) while I was running the stress test program and the temperature didn’t budge. I will look into testing this again today.

 

[Ellie_Tay]

As @sibun1 says, if you turn fans down by 50%, you turn cooling potential down by 50%, so it's GOING to overheat, that's not something you can do without consequences.

I agree that there are consequences to throttling fans of course, the fans that were throttled were only the case fans of which there are three. I won’t be repeating this though as obviously I encountered a problem.

As I said though even after removing the throttling I still ran into the problem of my system powering off while in the middle of a game which I wouldn’t expect to happen.

 

[ubuysa]

I agree that there are consequences to throttling fans of course, the fans that were throttled were only the case fans of which there are three. I won’t be repeating this though as obviously I encountered a problem.

As I said though even after removing the throttling I still ran into the problem of my system powering off while in the middle of a game which I wouldn’t expect to happen.

Can you post the FULL spec from the order please.

Did you buy a copy of Windows with this build?

 

[Ellie_Tay]

Can you post the FULL spec from the order please.

Did you buy a copy of Windows with this build?

No I did not order a copy of Windows with this build, I already have a software licence and installed it myself.

Full Spec:
Case
LIAN LI LANCOOL II GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600XT Six Core CPU (4.5GHz/35MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
4GB Corsair VENGEANCE DDR4 2400MHz (1 x 4GB)
Graphics Card
NONE, I ALREADY HAVE A GRAPHICS CARD
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Monitor
IIYAMA G-MASTER GB2760QSU-B1 27"
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)


Components I added after delivery:
CORSAIR VENGEANCE RGB PRO 16GB (2x8GB) DDR4 3600
ASUS ROG Strix GeForce RTX 2070 Super 8GB GDDR6
Sandisk 500 GB SSD
Seagate 2TB Barracuda Hard Drive

 

[ubuysa]

From where did you source the drivers?

I assume you're overclocking that RAM to 3600MHz?

When it fails, does it just power off or does it auto-restart?

 

[Ellie_Tay]

From where did you source the drivers?

I assume you're overclocking that RAM to 3600MHz?

When it fails, does it just power off or does it auto-restart?

Drivers for which component? I have installed some using windows update (I am aware this normally results in outdated drivers) and some via manufacturers websites for the most up to date versions.

I am overclocking ram to 3600mhz yes, as I’m aware that is safe and is the only overclocking I’ve done and will be doing.

My system restarts automatically when it fails.

 

[ubuysa]

Drivers for which component? I have installed some using windows update (I am aware this normally results in outdated drivers) and some via manufacturers websites for the most up to date versions.

With Windows 10, Windows Update is the best way to get most drivers. I do know from other threads on here that there are issues with Asus graphics drivers on some cards.

I am overclocking ram to 3600mhz yes, as I’m aware that is safe and is the only overclocking I’ve done and will be doing.

When troubleshooting problems like this the first thing to do is turn off any overclocks and run at stock. You may well be correct and your RAM isn't the problem, but you can't assume that. Do please try with the RAM at stock speed and test the PC.

My system restarts automatically when it fails.

In which case there may be a memory dump. Minidumps are written to the folder C:\Windows\Minidumps, if there are any in there upload all that are relevant (check the timestamps to see which are relevant). There may also be a kernel dump in C:\Windows\Memory.dmp, if there is please upload that too. You'll have to upload them to a cloud service somewhere (Dropbox, OneDrive, etc.) and post a link to them here. I'll gladly take a look and see whether they offer any pointers.

 

[Scott]

Auto re-start doesn't sound like an overtemp. Overtemp normally shuts down. Additionally when it can't get past the BIOS screen it's generally not overtemp unless it specifies it as an error.

There may indeed be a problem with the RAM.

You didn't keep the 4GB stick in at the same time did you?

 

[Ellie_Tay]

Auto re-start doesn't sound like an overtemp. Overtemp normally shuts down. Additionally when it can't get past the BIOS screen it's generally not overtemp unless it specifies it as an error.

There may indeed be a problem with the RAM.

You didn't keep the 4GB stick in at the same time did you?

No, I have removed the 4GB stick as soon as I installed the other two ram cards.
I'm having difficulty finding the source of the problem, all stress tests on individual components including overlclocked ram doesn't come up with any issue.

 

[Ellie_Tay]

When troubleshooting problems like this the first thing to do is turn off any overclocks and run at stock. You may well be correct and your RAM isn't the problem, but you can't assume that. Do please try with the RAM at stock speed and test the PC.

I will remove the overclocking on the RAM card before attempting to run the same games soon. I'm late responding this time because I've spent my day so far running stress tests on individual components including a benchmark using msi kombuster. I have run these tests for an hour at a time for the GPU, CPU and RAM cards. Each of them responded with a raise in temperature as expected and no further problems. Something to note as well the ram card was overclocked during these tests.

In which case there may be a memory dump. Minidumps are written to the folder C:\Windows\Minidumps, if there are any in there upload all that are relevant (check the timestamps to see which are relevant). There may also be a kernel dump in C:\Windows\Memory.dmp, if there is please upload that too. You'll have to upload them to a cloud service somewhere (Dropbox, OneDrive, etc.) and post a link to them here. I'll gladly take a look and see whether they offer any pointers.

I cannot find either of the folders even with hidden items checked, I've also done a search for the folders on my C: Drive.

 

[ubuysa]

Windows will auto-restart when a 'system failure' occurs. If there's no dump written then have a look in the event viewer to see whether there are any failures logged at the time of the restart.

 

[Ellie_Tay]

Windows will auto-restart when a 'system failure' occurs. If there's no dump written then have a look in the event viewer to see whether there are any failures logged at the time of the restart.

After checking the Event Viewer the only critical error I found at the time of the power off/restart was related to me turning off the PSU. This was the last thing I could think of to restart the machine.

 

[ubuysa]

After checking the Event Viewer the only critical error I found at the time of the power off/restart was related to me turning off the PSU. This was the last thing I could think of to restart the machine.

Ok. So you've stress tested it and had no failures, yes?

Can you identify under what conditions it does restart? Is it when playing a specific game, or with a specific mix of apps running etc.?

I'd like to check that you're setup to write a dump when it fails, so go to Control Panel > System > Advanced System Settings > Advanced tab > Startup & Recovery > click the Settings button. Under the System Failure section ensure that the 'write debugging information' field is set to Automatic Memory Dump. Ensure that the 'dump file' field is set to %SystemRoot%\Memory.dmp.

I would also suggest that you uncheck the Automatically Restart checkbox, that will make it halt when a problem occurs rather than restart. If there is any diagnostic info displayed on screen you'll be able to see it.