5950x/3090... 6 BSOD's so far

[Gimmles]

New PC arrived today, hooray! Unfortunately, I have had probably 5 or 6 BSOD's since I started getting things set up today.
Upon scrubbing through the forums I believe maybe this has something to do with RAM?

Case: COOLERMASTER MASTERBOX TD500 MESH RGB GAMING CASE
Processor: (CPU): AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard: ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM): 32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card: 24GB NVIDIA GEFORCE RTX 3090 - HDMI, DP
1st Storage Drive: 2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive: 1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply: CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling: Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler

I've had a look around, and my BIOS version/date is:-
BIOS Version/Date American Megatrends Inc. 2812, 04/11/2020

This seems to be the version that was reported working, so I'm not sure what to do- do I try taking out RAM? Or do I contact PCS about a BIOS update?

 

[GRABibus]

Which kind of issues ?
Reboots at idle for example ?

 

[Gimmles]

I've had something like 6 or 7 bluescreens... Thinking it might be a RAM issue... Sometimes when I open a game, sometimes when I'm just in discord chatting kind of doing nothing.

 

[SpyderTracks]

Can you post your full specs from the order page? Or did you order with or without windows?

 

[GRABibus]

Read these threads :

Replaced 3950X with 5950X = WHEA and reboots

www.overclock.net

https://www.reddit.com/r/AMDHelp/comments/kfyst7

Unfortunately, I discovered after ordered the PC with Ryzen 5000
Many people are facing issues (bsods, reboot et idle at stock setting , etc....).

majority of people RMA’ed their CPU and could solve like....but not all.

what is strange is that AMD is completely silent in these issues, even tech reviewers on YT.

‘What is strange is that PCS can deliver A PC with these kind of issues.

 

[Gimmles]

Can you post your full specs from the order page? Or did you order with or without windows?

I ordered without windows and installed it on arrival, there's no more information really - I made a few changes and it doesn't show those on the "Post to the forums" button- the only things you'd see are case fans and no windows install included. If you think there is something you'd need I can post!

 

[SpyderTracks]

Read these threads :

Replaced 3950X with 5950X = WHEA and reboots

www.overclock.net

https://www.reddit.com/r/AMDHelp/comments/kfyst7

Unfortunately, I discovered after ordered the PC with Ryzen 5000
Many people are facing issues (bsods, reboot et idle at stock setting , etc....).

majority of people RMA’ed their CPU and could solve like....but not all.

what is strange is that AMD is completely silent in these issues, even tech reviewers on YT.

‘What is strange is that PCS can deliver A PC with these kind of issues.

It’s a tiny bit early to be leaping to a system incompatibility.

There has been literally zero troubleshooting as yet.

Please don’t spread horror stories unnecessarily, if we get to the stage where we’re unable to get it stable, then sure.

 

[SpyderTracks]

I ordered without windows and installed it on arrival, there's no more information really - I made a few changes and it doesn't show those on the "Post to the forums" button- the only things you'd see are case fans and no windows install included. If you think there is something you'd need I can post!

What method did you take to install windows? Please be as descriptive as possible. Where did you source the install image? How did you install drivers? Etc etc

 

[Gimmles]

I got this ISO from microsoft website and created the install using rufus, this particular windows installation has been used on multiple PC's (which are not having any issues) which leads me to believe the windows install is not the issue...

I have received some error codes on the BSOD's...

whea_uncorrectable_error
and
IRQL_NOT_LESS_OR_EQUAL

Those are the ones I managed to see, the other bluescreens are instant- no time to see the error at all.

I ran Windows Memory Diagnostic and it reported Hardware errors with the RAM at 3600MHz, dropping it to 3200MHz didn't report a Hardware error but hasn't helped with system stability.

 

[SpyderTracks]

I got this ISO from microsoft website and created the install using rufus, this particular windows installation has been used on multiple PC's (which are not having any issues) which leads me to believe the windows install is not the issue...

I have received some error codes on the BSOD's...

whea_uncorrectable_error
and
IRQL_NOT_LESS_OR_EQUAL

Those are the ones I managed to see, the other bluescreens are instant- no time to see the error at all.

I ran Windows Memory Diagnostic and it reported Hardware errors with the RAM at 3600MHz, dropping it to 3200MHz didn't report a Hardware error but hasn't helped with system stability.

Why did you use Rufus for a windows image and not the windows tool?

What did you do with the partitions on install?

Where did you source drivers?

Those errors are related to incompatible drivers.

 

[Gimmles]

Rufus is just the go to that I use and never had any issues with it before, it works well and always has worked for me.

Partitions are just 0 for the SSD and 1 for the HDD, installed windows on the SSD obviously.

Drivers are just what windows deems acceptable, geforce experience was downloaded and then the video driver through that.
Though windows does install a fairly recent one as standard.
While the errors can be related to incompatible drivers, they are also related to hardware issues in some cases.
I have not installed any drivers thus far that windows hasn't downloaded for me.

and again, I have used this exact same install on other PC's in this exact way and had zero issues.

Everything in my mind seems to be pointing to a hardware issue/incompatibility...

 

[SpyderTracks]

Rufus is just the go to that I use and never had any issues with it before, it works well and always has worked for me.

Partitions are just 0 for the SSD and 1 for the HDD, installed windows on the SSD obviously.

Drivers are just what windows deems acceptable, geforce experience was downloaded and then the video driver through that.
Though windows does install a fairly recent one as standard.
While the errors can be related to incompatible drivers, they are also related to hardware issues in some cases.
I have not installed any drivers thus far that windows hasn't downloaded for me.

and again, I have used this exact same install on other PC's in this exact way and had zero issues.

Everything in my mind seems to be pointing to a hardware issue/incompatibility...

But what did you do with the existing partitions when installing windows?

And are all devices accounted for in device manager?

 

[Gimmles]

I formatted both hdd and ssd before picking the SSD to install windows on, didn't make a partition for windows, just installed it straight on the SSD.
All devices do seem to be there, I've had some weird USB disconnecting noises coming from seemingly nothing- Had a tool installed that shows USB's plugged and unplugged and whatever it was never showed up there.

I've just made sure windows updates were up to date and there was one update for it, I've also left Heaven Benchmark running for 30 mins as I got a few blue screens when opening a game... No blue screens as of yet, but I feel they may just be intermittent or when the system is under heavy RAM usage? Not so sure...

 

[SpyderTracks]

I formatted both hdd and ssd before picking the SSD to install windows on, didn't make a partition for windows, just installed it straight on the SSD.
All devices do seem to be there, I've had some weird USB disconnecting noises coming from seemingly nothing- Had a tool installed that shows USB's plugged and unplugged and whatever it was never showed up there.

I've just made sure windows updates were up to date and there was one update for it, I've also left Heaven Benchmark running for 30 mins as I got a few blue screens when opening a game... No blue screens as of yet, but I feel they may just be intermittent or when the system is under heavy RAM usage? Not so sure...

Ok, so it could be RAM config causing issues, but we have to make sure windows is correctly configured also.

I would remove all the RAM sticks and put them back in, make sure they’re seated correctly.

Then run a RAM test overnight with Memtest86, not the windows one.

Then for now, leave them set at 3200mhz to do testing.

I would also roll back the GPU driver to 3 versions ago as there have been reports of instability with newer versions.

Also, what BIOS version are you on?

That motherboard would not have been advised with that CPU if you had gotten advice. The Strix would have been the minimum. That could be co tribute group to instability also.

 

[ubuysa]

I think that the Windows Memory Diagnostic throwing errors is a clear indication that RAM is not happy. It's also indicative that reducing the frequency to 3200MHz does help - it seems this doesn't stop the BSODs completely though?

I would suggest you try it with just two sticks of RAM in slots A2 and B2 (at 3200MHz) and see whether it's stable. Then swap those for the other two sticks in A2 and B2.

Then repeat the test with just two sticks (in A2 and B2) at 3600MHz.

This might be another example of the four RAM sticks in an AMD build issue - though at least one other person has reported no problems with that BIOS version (not the same CPU or motherboard though). If all four sticks work at 3600MHz with just two sticks inserted then you'll need to call PCS I'm afraid...

 

[Gimmles]

So I've been in the Event Viewer and every time I get the blue screen it reports this error.

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 13/01/2021 10:58:20
Event ID: 18
Task Category: None
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: DESKTOP-2IORJVA
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 10

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-01-13T10:58:20.6326298Z" />
<EventRecordID>7097</EventRecordID>
<Correlation ActivityID="{a55c35e5-7bde-4107-a4ae-293989b73093}" />
<Execution ProcessID="4268" ThreadID="4808" />
<Channel>System</Channel>
<Computer>DESKTOP-2IORJVA</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">10</Data>
<Data Name="MCABank">0</Data>
<Data Name="MciStat">0xbc00080001010135</Data>
<Data Name="MciAddr">0x8036abac8</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">1</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">3</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">1</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">936</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

Does this point to RAM? I've seen that there are some issues with Ryzen 5000 series CPU's, quite a few people getting this same error... The problem is that it's kind of hard to replicate the bluescreens, they are fairly random- so testing certain RAM configs could take quite a while. I'm on the phone to PCS right now and just going to explain what I know to them already.

 

[Gimmles]

I think that the Windows Memory Diagnostic throwing errors is a clear indication that RAM is not happy. It's also indicative that reducing the frequency to 3200MHz does help - it seems this doesn't stop the BSODs completely though?

I would suggest you try it with just two sticks of RAM in slots A2 and B2 (at 3200MHz) and see whether it's stable. Then swap those for the other two sticks in A2 and B2.

Then repeat the test with just two sticks (in A2 and B2) at 3600MHz.

This might be another example of the four RAM sticks in an AMD build issue - though at least one other person has reported no problems with that BIOS version (not the same CPU or motherboard though). If all four sticks work at 3600MHz with just two sticks inserted then you'll need to call PCS I'm afraid...

Reducing the RAM to 3200MHz stops the RAM reporting a hardware issue, but the bluescreens I am getting after reducing those I think are different... The ones with the RAM are slow and I'm able to read the error code, the one that I have to view in the Event Viewer (and the only bluescreen I am getting since reducing RAM speed) are really quick bluescreens with what looks like some kind of static-like effect... Flashes for a split second and then restarts like nothing happened.

 

[ubuysa]

If you want to upload the dump files I'll gladly take a look.

 

[Gimmles]

If you want to upload the dump files I'll gladly take a look.

Sorry to be dense, but where are these located/how do I generate them?

 

[ubuysa]

Sorry to be dense, but where are these located/how do I generate them?

Sorry. Mindumps (less useful) will be in C:\Windows\Minidumps, upload all that you find. A kernel dump (most useful) will be in C:\Windows\Memory.dmp (that will be large).

Upload to the cloud with a link here.