4k buyers remorse / performance issues

[Hailtothedoge]

Hi,

I'm having some buyers remorse with my pc, 4090 and AMD Ryzen 7 7800X3D.

I started with a 1440p screen but decided to go 4k and now i can barely run some games, which i guess at 4k i should expect? but i thought with the best gpu and cpu i could buy it'd be ok but i guess not.

Games ive tried and had issues with -
Warhammer 3
Hitman 3
rdr2
wow
cyberpunk

I've had to cap the frame rate to 60 as the dips for each game was so harsh and even at that the games drop to 55 and as low as 20 (somehow hitman seems to be the hardest to run?)

I am starting to think either the hardware is just not good enough to hold 4k (which doesn't look as good as i thought it would and brings its own challenges ,) which means i wasted 600 quid on a screen or something is wrong.

I think it might have something to do with the case honestly, hyte 60, the gpu is basically right against the glass so possibly downclocking? it seems to get to 72-77c when gaming.

Other than that all i can think off is the ram, since i've had the occasional beeps on start up (speaking of start up, it takes so long?? like a minute to even turn the screen on and get that first beep.)

Is there anything i can do or am i stuck? Don't know, feel defeated about the whole thing honestly

 

[SpyderTracks]

Hi,

I'm having some buyers remorse with my pc, 4090 and AMD Ryzen 7 7800X3D.

I started with a 1440p screen but decided to go 4k and now i can barely run some games, which i guess at 4k i should expect? but i thought with the best gpu and cpu i could buy it'd be ok but i guess not.

Games ive tried and had issues with -
Warhammer 3
Hitman 3
rdr2
wow
cyberpunk

I've had to cap the frame rate to 60 as the dips for each game was so harsh and even at that the games drop to 55 and as low as 20 (somehow hitman seems to be the hardest to run?)

I am starting to think either the hardware is just not good enough to hold 4k (which doesn't look as good as i thought it would and brings its own challenges ,) which means i wasted 600 quid on a screen or something is wrong.

I think it might have something to do with the case honestly, hyte 60, the gpu is basically right against the glass so possibly downclocking? it seems to get to 72-77c when gaming.

Other than that all i can think off is the ram, since i've had the occasional beeps on start up (speaking of start up, it takes so long?? like a minute to even turn the screen on and get that first beep.)

Is there anything i can do or am i stuck? Don't know, feel defeated about the whole thing honestly

Hiya, can you post your full specs from the order page?

 

[Hailtothedoge]

Hiya, can you post your full specs from the order page?

Sure

Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Promotional Item
Get Redfall: Bite Back Edition with select GeForce RTX 40 Series GPUs!
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® ROG STRIX X670E-A GAMING WIFI (WIFI 6E, DDR5, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
1st Storage Drive
2TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 1200W HX SERIES™ MODULAR 80 PLUS® PLATINUM, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2 x 120mm Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
SATURDAY DELIVERY TO UK MAINLAND (BEFORE 2PM)
Build Time
Standard Build - Approximately 6 to 8 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


I was thinking about upping the fans and getting some higher rpm ones ? not sure if that would help much and prob defeat the whole quite case thing

 

[Hailtothedoge]

Sure

Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Promotional Item
Get Redfall: Bite Back Edition with select GeForce RTX 40 Series GPUs!
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® ROG STRIX X670E-A GAMING WIFI (WIFI 6E, DDR5, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
1st Storage Drive
2TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 1200W HX SERIES™ MODULAR 80 PLUS® PLATINUM, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2 x 120mm Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
SATURDAY DELIVERY TO UK MAINLAND (BEFORE 2PM)
Build Time
Standard Build - Approximately 6 to 8 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


I was thinking about upping the fans and getting some higher rpm ones ? not sure if that would help much and prob defeat the whole quite case thing

woops i copied the old order with wrong case before i ammended it

 

[Hailtothedoge]

CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE

Change to: HYTE Y60 MID-TOWER PANORAMIC CASE

Should have stuck with the og case i had but i liked the look of the y60 lol

 

[SpyderTracks]

CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE

Change to: HYTE Y60 MID-TOWER PANORAMIC CASE

Should have stuck with the og case i had but i liked the look of the y60 lol

The Y60 is a good case.

Can I confirm what BIOS revision you're on?

You can find it in System Information
(just type into search)

 

[Hailtothedoge]

The Y60 I'd a good case.

Can I confirm what BIOS revision you're on?

You can find it in System Information
(just type into search)

Not at home right now but from my last email to pc specialist support (in regards to the beeping) i said the bios version was 1004 ?

They replied saying that there was a few beta versions but didn't recommend trying those.

 

[SpyderTracks]

Not at home right now but from my last email to pc specialist support (in regards to the beeping) i said the bios version was 1004 ?

They replied saying that there was a few beta versions but didn't recommend trying those.

Thats extremely old, that will definitely affect general performance. I think they're up to 1415 or more now

First thing is to contact PCS and get the BIOS up to the latest stable.

Then we can do some further troubleshooting.

 

[Hailtothedoge]

Thats extremely old, that will definitely affect general performance. I think they're up to 1415 or more now

View attachment 37483

First thing is to contact PCS and get the BIOS up to the latest stable.

Then we can do some further troubleshooting.

Thank you i have sent a message to pcs and ill come back once i have had a reply

 

[ubuysa]

You might want to upload your System and Application logs so that we can see whether anything unusual is being logged that might account for what you're seeing...

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.

2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.

3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).

4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).

5. Zip the Application.evtx and System.evtx files together and upload the zip file here.

 

[SpyderTracks]

The issue is that the fix for SOC overvoltage wasn't addressed properly by Asus on that board until the latest revision 1415, there were 2 previous bioses to address it in 1410 and 1401 but both those were beta bioses which PCS would not have applied. The 1303 bios that Asus first claimed limited voltage to 1.30V was proved to be false, the voltage was still running over 1.4 a lot of the time.

I note the OP's system went into Building on April 25th which was just around the time that AMD were discovering the issue and starting to roll out the emergency voltage restricted AGESA update to board partners.

AMD Issues Second Statement on Ryzen 7000 Burnout Issues: Caps SoC Voltages

www.anandtech.com

This does suggest that the OP may be on an extremely early BIOS version, in which case with the EXPO applied at 6000MHz, it's extremely likely that the CPU and / or motherboard may have been compromised by overvoltage which could well relate to the performance issues.

For the OP though, don't worry, this is absolutely worst case scenario, and you'd be covered by Asus warranty, but I'm sure PCS would sort it anyway if that was indeed the case.

 

[Hailtothedoge]

WoW: So, I installed the trial of it (no clue if any settings are different from the full game)...started the game, went into graphics and the only change I made was to crank up the base game settings to the maximum (Ultra High or whatever it is...basically, the slider all the way to the right) and then started it. Played for 5 minutes or so (up until you crash onto the island) and the framerate never dropped below the 120fps (well, it dropped to 119.8) it was set to. So your system should be able to 120fps or higher

Old wow seems to run fine but its the new zones that dont, but i have seen on reddit/wow forums this is just how those zones are, so i guess that one can be excluded lol

 

[Hailtothedoge]

You might want to upload your System and Application logs so that we can see whether anything unusual is being logged that might account for what you're seeing...

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.

2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.

3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).

4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).

5. Zip the Application.evtx and System.evtx files together and upload the zip file here.

Will grab these when im home i did have a look a few days ago and there was something about open GL not being installed or corrupted but ive kept my graphics card up to date and did a clean install so not sure why its doing that

 

[Hailtothedoge]

The issue is that the fix for SOC overvoltage wasn't addressed properly by Asus on that board until the latest revision 1415, there were 2 previous bioses to address it in 1410 and 1401 but both those were beta bioses which PCS would not have applied. The 1303 bios that Asus first claimed limited voltage to 1.30V was proved to be false, the voltage was still running over 1.4 a lot of the time.

I note the OP's system went into Building on April 25th which was just around the time that AMD were discovering the issue and starting to roll out the emergency voltage restricted AGESA update to board partners.

AMD Issues Second Statement on Ryzen 7000 Burnout Issues: Caps SoC Voltages

www.anandtech.com

This does suggest that the OP may be on an extremely early BIOS version, in which case with the EXPO applied at 6000MHz, it's extremely likely that the CPU and / or motherboard may have been compromised by overvoltage which could well relate to the performance issues.

For the OP though, don't worry, this is absolutely worst case scenario, and you'd be covered by Asus warranty, but I'm sure PCS would sort it anyway if that was indeed the case.

Oh Dear that doesnt seem good... Of course i pull the trigger on my order before a huge issue was resolved lmao

I did look into this at the time but couldnt find much about my motherboard and the 7800x3d so i forgot about it....

Still waiting on PCS to get back to me on the bios so fingers crossed maybe today or tomorrow we can get me off the cursed bios lol

Thank you all for your help on this

 

[Hailtothedoge]

Logs(1).7z

Shared with Dropbox

www.dropbox.com

Hope the link works! my logs thank you again. i have not heard back from pcs yet , i will send another message tuesday night if i dont hear back soon

 

[ubuysa]

I don't see anything in your System log to account for the system crashes I can see in there. These aren't BSODs they're just a crash, which tends to suggest a hardware cause.

In your Application log there are many 'Application Error' and 'Application Hang' errors for some of the games you referenced, and also for other components (like ArmoryCrate), most with 0xC000005 exceptions (invalid memory reference). There are repeated warning messages for the Nvidia OpenGL driver too.

Whilst there is nothing concrete I think that the most likely cause of these errors is RAM. That's generally the cause of sudden system crashes too. The conventional RAM test is to run Memtest86, but since you have two 16GB RAM cards a much more reliable way to test your RAM is to remove one RAM card for a few hours/days and see whether the problems persist. If they do, then swap cards and see whether they still persist. This is a 100% effective way of testing your RAM and is much more reliable than any memory tester.

Obviously, if you still have issues running on each RAM card on its own, then RAM is not your issue. I have a feeling that it is however.....

 

[Hailtothedoge]

I don't see anything in your System log to account for the system crashes I can see in there. These aren't BSODs they're just a crash, which tends to suggest a hardware cause.

In your Application log there are many 'Application Error' and 'Application Hang' errors for some of the games you referenced, and also for other components (like ArmoryCrate), most with 0xC000005 exceptions (invalid memory reference). There are repeated warning messages for the Nvidia OpenGL driver too.

Whilst there is nothing concrete I think that the most likely cause of these errors is RAM. That's generally the cause of sudden system crashes too. The conventional RAM test is to run Memtest86, but since you have two 16GB RAM cards a much more reliable way to test your RAM is to remove one RAM card for a few hours/days and see whether the problems persist. If they do, then swap cards and see whether they still persist. This is a 100% effective way of testing your RAM and is much more reliable than any memory tester.

Obviously, if you still have issues running on each RAM card on its own, then RAM is not your issue. I have a feeling that it is however.....

You know...ive been suspecting the ram too for a while now but i dont know enough about ram to do anything about it myself.

When i first got the pc i had some beeps when i started it up and on google it said it was possibly a ram beep and PCS got me to reseat the ram, which did seem to remove the beeps at the time but with what you are saying I'm defo thinking there is a ram issue.

I will try the ram testing and if i still have issues ill come back, i assume i will need to do a rma with pcs?

 

[Martinr36]

I will try the ram testing and if i still have issues ill come back, i assume i will need to do a rma with pcs?

If you can confirm its the RAM, then you'll just have to sort an RMA for the RAM (both sticks)< PCS will send you new RAM, and you hand over the defective RAM to the DPD driver who packages it up and sends it back to PCS

 

[Hailtothedoge]

If you can confirm its the RAM, then you'll just have to sort an RMA for the RAM (both sticks)< PCS will send you new RAM, and you hand over the defective RAM to the DPD driver who packages it up and sends it back to PCS

Is there an estimate on how long RMa might take? might need to source some temp ram if its a week + lol

 

[SpyderTracks]

Is there an estimate on how long RMa might take? might need to source some temp ram if its a week + lol

You don't need to send anything back, you just RMA the RAM and they send you some new sticks next day delivery

But you first need to confirm it's the RAM firstly with a MEMTest86 pass