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Looks like I need expert help. Thank you.

Just out of curiousity is cleaning the innards with compressed air easier enough for a user who has never really opened the box. My Cosmos is probably around 5 years old now and in the last two days has shut down a few times because of overheating. It's okay until I start opening Opera. It...

I finally got on the chat line with BT this afternoon when I had more time,and just as well. It took from around 3pm until nearly 5 before they had actually finished and swapping chat line staff around 4 times. Most of it spent on asking questions about my account, which unfortunately I...

This morning only thing working is the Surface so had to let himself use it for his daily newspapers. I looked at the router last night and there seemed an awful lot of things on and doubling up (BT Smart Hub). Looking at just one laptop - This device either does not support or is not...

I'm seriously thinking of disabling and getting an adaptor. I think the last one was around 8 years before it died, this one is too good to dump yet.

Other than the list of wifi suddenly appearing this morning, I've just tried your suggestion but nothing at all, all it did was indicate that it was plugged into the router but on the check for problems said there was no valid IP configeration on both. I think tonight I'll uninstall again and...

Second screenshot hidden devices, I did look before but it didn't turn anything new up other than the 'debug' Network kernel.

Attached screenshot of device manager. I noticed something else last night as well. When I first had problems and prior to getting it all working again, I am positive device manager had another Network entry in front of the wifi one. There isn't one on the Surface which is probably why I...

I've never used Bulldog but Panda. However come the renewal date it would not load so had to rely the MS AV along with Malwarebyes, with the idea that if I ever needed to reinstall I would put it back then. I'll come back with the screenshot tomorrow.

Not in device manager and can't see on the keyboard. I turned Airport mode on, then remembered that I've always used a mouse and the pad had never worked and couldn't switch it off without pulling the plug. Battery dead and PCS no longer have them as spares. Very tempting not to buy...

Airplane mode, definitely not, hardware switch, where would I find that?

"There are no optional updates at this time" In fact says the same on the tablet.

I'm assuming you mean these.

The router is fine now, a laptop and a MS Surface Go have wifi and have no problems at all. It was the Cosmos that only worked for two days and then lost wifi and did not respond to the earlier instructions I had, although I made sure the working ones were not on when I switched the router off...

Not sure what you mean by 'service', the one I had before from PCS was around 8 years old, still working fine but the lid hinge cracked. They are well looked after, not knocked around and still looks like the day it arrived. It's not used for 'work' either

I have a Cosmos Series: 15.6" Matte Full HD IPS 60Hz 45% NTSC LED Widescreen (1920x1080) that is now 5 years and a joy to use. Suddenly, starting with my husband's laptop we lost wifi, no valid IP configeration . Over two days I looked for solutions and got his working and then my own. That...