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I can't see anything to scroll under levels. As far as I can tell everything is already turned up to 100%. It should look like this. If it's already up to 100, then it's probably worth re-installing the Realtek audio drivers. Also, the software you mentioned comes with the disc under optional...

Hi all, Yesterday, I wanted to play Overwatch as it's currently the winter event. However, I immediately noticed that (despite high framerates of 60-120) the display was choppy, stuttery, and had more screen tearing than I've ever seen before. The same issues applied in Heroes of the Storm...

Hi all, I recently reset my laptop to factory settings and everything went perfectly. However, I've noticed that whenever I'm playing a game with my laptop's charger plugged in, there's a noticeable buzzing noise. I've uninstalled then reinstalled my audio drivers in an attempt to fix the...

Hi all, Recently, I've had problems where my laptop randomly crashes with a blue screen, followed by a message stating "Syntp.Sys KMODE_EXCEPTION_NOT_HANDLED". I was hoping you guys knew what the problem was and how to fix it. Specs: Vortex 17.3" Laptop Intel Core i7 - 4940MX 3.10 GHZ 32GB RAM...

Hi all, I decided to purchase a new battery for my Vortex 17.3" laptop as the original battery life was becoming short when it wasn't plugged in. However, upon receiving the battery and inserting it into the laptop, the battery doesn't appear to be charging (i.e. the desktop symbol has a cross...

Hi all, As the thread titled says, my GTX 980M has suffered massive overheating since I cleaned my fans from dust. Originally, my temperatures would range between 55-80 (at the utmost maximum of performance), whereas I now get 75-89 degrees on the exact same settings, and in some cases lower...

It's got to the point where simply activating the GPU to look at its temperatures, causes it to rise from 30 degrees to around 55-58 degrees. I'm absolutely confused right now on what to do, and it's not exactly ideal to have purchased a high-end GPU to only be able to play on low without it...

Hi all, The other day, I was playing Overwatch and my laptop shut itself down due to reaching 90 degrees. I then decided to open up my laptop and clean the fans out and the vents for dust, which seemed to go pretty well. However, the issue still remains, where any game I play such as...

Hey all, So I've recently went on vacation and took my gaming laptop with me, but I've noticed that (even when plugged in) the games I'm playing have suffered an FPS decrease. For example, I was playing Styx: Master of Shadows on Ultra, where everything was running at a smooth 60FPS. Until...

It seems like I have to keep coming back to this place far too often with the stupid number of issues coming with the laptop... which is a shame considering I loved using it for the first few months. I was idle on my laptop and I noticed that the temperatures were high and the fans were noisy...

Hi all, So I've started to notice that video games (no matter how old or new) are starting to take a lot longer to load than what I was used to. The laptop was purchased in September 2015 as well, so it's not like it's ancient. It's starting to irritate me how a laptop designed for "extreme"...

I've noticed that my Nvida card seems to be running even when my laptop is idle, despite the Nvidia GPU Activity stating that it's using 0 programs. I'm only bothered by it because it's obviously causing additional temperatures in my laptop. Is there any way to turn it off when it's not...

I bought the Vortex Series: 17.3" in September and the games seemed to run fine. However I've noticed that the games (Metal Gear Solid: The Phantom Pain and The Witcher 3) I play are suffering with a significant drop in FPS when the game gets busy. These are the specifications: Intel® Core™i7...

I downloaded Speccy and here are the results: I downloaded MSI Afterburner, but there option to modify the fan speeds are grey (meaning I can't edit them). I also downloaded the most recent BIOS for my laptop through the download section of my drivers, but it seems to still persist on the...

I've noticed for the past few months now that my laptop's fans tend to get loud/hot at random intervals when doing menial tasks (sometimes when there's nothing else on other than the actual desktop). Is this an issue with the paste or something? If so, do PCSpecialist service laptops and...

Hi all, I decided to upgrade my BIOS in order to improve the fans and RAM by downloading the file that came with my order. Everything was going smoothly until I entered the command "MESET", which gave me the message "Bad command or file name". I'm not sure what to do at this point, so any...

Hi all, Lately I've had an issue with my laptop where all of my headphones are detected by Realtek, but the sound doesn't come through them. I updated my Windows 10 last night and everything seemed okay after restarting my laptop and it worked earlier today too, but the problem re-appeared...

Hi all, I've decided to restore my laptop back to its factory settings to do a complete clean up of all of my memory/software. The last time I did this, I had the annoying issue that involves a black screen w/cursor. Are there any tips to do this? Also, how do you re-install the BIOS that...

I've been using a pair of Turtle Beach PX22 headphones for a week now, and 30 minutes ago I had a notification asking if they were a Microphone and I accidentally selected yes (I was writing in Microsoft Word and typed enter). After this happened, no sound appeared through my headphones and they...

Ever since I reinstalled Windows 10, I've had this message appear when starting my laptop: Also, how do I get the PCSpecialist logo to appear during start-up instead of this American Megacorp (I have no idea how it got there)?