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Thanks you all again. An update: I followed Stephen's advice and opened the case. I couldn't see any loose wires or components. I checked that the memory cards weren't loose and that there were no disconnected wires. Then closed the case. I performed a clean install of Windows, then ran...

Thank you all, I shall follow your advice in the morning and report back. I really am very grateful to you all for taking the time to help me.

Noted and thank you Stephen, I'll open her up and take a look tomorrow when I've got some daylight (or what passes for daylight in the UK in February).

Thank you. I have run Performance Monitor and taskhostw.exe shows high cpu usage but I read somewhere that that is system idle so it means that its 95% unused/idle rather than in use - not sure if that's right?

Hi Martin, Thank you for your help. Sorry I don't recall, I just followed the Windows reinstallation process. As far as I can see the drive is not partitioned.

Hi, Thank you for your help. i) Don't recall TBH, I just went through the reinstall process through Windows 10 interface, downloading the software from Microsoft. ii) No, didn't think to do so. Would it invalidate the warranty in any way? I can open it up and have a look but it would be a...

Hi, thank you and please see below:

Correct, just using Windows Defender

That's very kind of you to offer Spydertracks, thank you. I was on hold for 1hr and 5 mins and then the call "failed" - aaaaaargh!!!!! Setting aside the complete lack of customer service, the laptop was delivered in December but I've only really used it in the past week. It runs horribly...

The one thing slower than my laptop is the technical support from PC Specialist. I sent a support request via the website last Friday morning and it is still marked unread. Really? After two full business days? I am currently on hold on the phone - 33 minutes so far and have moved from being...