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  1. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hi guys, I've been pressing for further information from TongFang about this issue. It looks like the power output of the battery is what's causing the issues at the deepest level. To quote directly from the manufacturer: " This phenomenon occurs because of the normal setting of our EC: once...
  2. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hi Everyone, Thank you all for your feedback regarding this. I have given this to TongFang for further review as the beta of this EC did not exhibit this behaviour. @barlew It sounds like this EC is not one that is intended for your particular chassis. Would you be able to tell me the exact...
  3. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hi Raymond, This EC only addresses the lower power limits to stop it from dropping down so low that the laptop becomes unusable. It doesn't affect any of the upper power limits at all. The BIOS itself is a different piece of firmware so unfortunately this will not affect the options available...
  4. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hello Everyone, I'm happy to say that the EC firmware update is now tested and ready. I've zipped up all the files you'll need and attached them here. In order to flash the EC please follow these instructions: 1. Download and extract all the files in this .zip to an empty USB drive that has...
  5. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hello Everyone, I've just been given a beta of the new EC for testing and I'm verifying it on our end now to make sure it solves the issue. If it validates here then the manufacturer will fully validate it and make this an official EC. I can't make any promises yet but testing of this EC is...
  6. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hello Everyone, The manufacturer has confirmed the issue and are now finalising testing on a new EC (Embedded Controller) firmware update. We're sorry for the extended wait. I'll be sure to get it in your hands as soon as possible! Chris
  7. PCS_Chris

    PCSPECIALIST Vyper 17 Slow on Battery

    Hello Everyone, I just wanted to let you all know that we are aware of this issue and have replicated it ourselves. We've approached the manufacturer for an updated BIOS / EC to resolve the power limit issues. Unfortunately, this all occurred around a national holiday in their Taiwan...
  8. PCS_Chris

    PCSPECIALIST Question about RTX 3080

    Hi Alexjames, Thank you for bringing up this issue. You are correct in that our production team should have used two separate power cables from the power supply for the PCIe power of your GPU. As you mention, it is highly recommended to use two separate power cables for these new GPU's due to...
  9. PCS_Chris

    PCSPECIALIST Bad News for Optimus Pro 17.3" Ryzen

    Hi Maha, Thank you for letting us know. It's strange that it was accepted this morning for you. As a sanity check I tried this configuration earlier this week when the issue was first raised and it was blocked then. I'll pass along this information and double check that 2.5" drives are blocked...
  10. PCS_Chris

    PCSPECIALIST Bad News for Optimus Pro 17.3" Ryzen

    Hi there, My name is Chris, and I am part of the technical team at PCS. To clarify things regarding this particular chassis. There are two models we use for the 17.3" Optimus Pro XI. One of these is for the Intel CPU and the other is for the AMD CPU. The Intel CPU model has support for 2.5"...
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